Popular Post eucinsea Posted August 4, 2019 Popular Post Share Posted August 4, 2019 (edited) The currently on fire 16x thread is hard to dig through to find actual issues with the newly released KingSong 16x between all the comradery between us. I am creating this in hopes that we can have a thread listing and tracking the issues that are currently being reported with the first batch of 16x. I am waiting on the second batch and curious about what they will fix before or during production is the largest driver of this thread. NOTE: I will try to keep this post updated with any issues folks list below. ChangeLog at bottom Latest Firmware = 1.06 (click here for post with release notes) —— Issue: high speed/stress oscillation problem and will be out in a few days.Recommended everyone update to this firmware as soon as possible as a safety precaution. Source Fix: Firmware 1.03 fixes Issue: There is another problem where the pedals will not stay level and regularly show a very slow oscillation in some cases which makes the wheel unridable. This might be a hardware problem. Kingsong may or may not have stopped 16X production temporarily to fix this (board modification I guess). Not entirely clear what is going on, here's the source: click I would expect any good dealer to be informed about this and only ship out wheels with the fix from now on. That is conjecture. Fix: Issue: The 16X has a notable "gyro effect" where it becomes hard to turn the wheel above a certain speed, it will try to keep going straight. Like the Z10. This is due to the standard tire that comes with it (the one with a colored stripe on one side). Replacing the tire with a different one, like the CST tire the Nikola has or the Chao Yang tire the 16X prototype had, removes the gyro effect almost entirely. This is only due to the standard tire that comes with the 16X, nothing is wrong with the 16X itself. Fix: Not sure if this is really an issue vs personal preference, 16x tire thread going on HERE. Issue: Battery level not showing up correctly in KS app android ver. 3.1.3 & iOS version 1.3 (or Darknessbot not sure about WheelLog) Fix: n/a Issue: Bluetooth module might cause interference as reported by others, I don't have the wheel yet so I have not tested it. by @Unventor Fix: Process below in this post. Shared with permission from Jason @ ewheels | @Jon Stern states this is still an issue and Jason @ ewheels has looped in KS rep via email. Issue: Handlebar screws rattle loose while riding. Fix: Process below in this post. Shared with permission from Jason @ ewheels Issue: Firmware 1.06 introduces throttling at 76V (50%ish) with new firmware. Fix: not upgrading to 1.06 Issue: Firmware 1.06 for some has introduced noises that are bothering dogs around where it was not on 1.05. Fix: not upgrading to 1.07 ------------- Process for Updating the Bluetooth Music Module Applies ONLY to the KS16X Download the pdata.bfu“ file (link at end) AND a MP3 music file to a FAT32 Formatted USB stick—place on the the parent folder, without folders King Song 16X Firmware File Switch on the KS16X Go into the App & verify the Music function is enabled from the settings. Insert the USB stick into the left USB socket The Music module makes the announcement: "Enter Music Mode", then the installation process starts After installing the firmware, six long beeps will sound Disconnect the USB stick & switch off the Wheel Delete the .bfu file from the USB stick Applying Threadlocker to the handlebar screws: Some feedback received from some of the first Customers, was that during use, vibration from riding can cause handlebar screw to fall-out. In the package with the charger, you should have received a small bullet tube of threadlocker, this is to apply to the screw that secures the handle to the retractable telescopic rails. Please allow it 20 minutes to dry before using. Change Log Updated 2019-09-07 @ 0930am PDT - Added issue with noise bothering dogs after 1.06 firmware update. Updated 2019-09-05 @ 0800am PDT - Added 1.06 firmware message and issue about 76v throttling Updated 2019-08-27 @ 630pm PDT - Added BLE issue comment by Jon Updated 2019-08-23 @ 4pm PDT - added iOS app and version, darknessbot to speed issues on app, confirmed by myself. Updated 2019-08-22 @ 11am PDT - Info from Jason @ ewheels about ble update and lock-tight for handle screw. Previous Changes were not logged. Edited September 7, 2019 by prasket updates 12 4 Quote Link to comment Share on other sites More sharing options...
Popular Post meepmeepmayer Posted August 4, 2019 Popular Post Share Posted August 4, 2019 (edited) Very good idea! Thank you. Things I can remember. I hope everything is correct. Firmware 1.03 fixes the high speed/stress oscillation problem and will be out in a few days. Recommended everyone update to this firmware as soon as possible as a safety precaution. Source There is another problem where the pedals will not stay level and regularly show a very slow oscillation in some cases which makes the wheel unridable. This might be a hardware problem. Kingsong may or may not have stopped 16X production temporarily to fix this (board modification I guess). Not entirely clear what is going on, here's the source: click I would expect any good dealer to be informed about this and only ship out wheels with the fix from now on. That is conjecture. The 16X has a notable "gyro effect" where it becomes hard to turn the wheel above a certain speed, it will try to keep going straight. Like the Z10. This is due to the standard tire that comes with it (the one with a colored stripe on one side). Replacing the tire with a different one, like the CST tire the Nikola has or the Chao Yang tire the 16X prototype had, removes the gyro effect almost entirely. This is only due to the standard tire that comes with the 16X, nothing is wrong with the 16X itself. I guess the app sucks, there's an update coming for that too. I forgot the details. Edited August 4, 2019 by meepmeepmayer 6 1 Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted August 4, 2019 Share Posted August 4, 2019 Thread has been pinned if that's ok with you. 3 Quote Link to comment Share on other sites More sharing options...
Unventor Posted August 5, 2019 Share Posted August 5, 2019 (edited) Would be nice to see how many that say the experience an issue so might be good to number bullet point them. I recall this one too not being on the list yet Battery level not showing up correctly in KS app android ver. 3.1.3, I am not sure of iOS ver. But should have same issue (fix incomming according to KS in form of firmware update and app update, this weekend or early next week, iOS update likely to take a few more days according to @Micheal Shen). Edited August 6, 2019 by Unventor 2 Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted August 5, 2019 Share Posted August 5, 2019 14 hours ago, meepmeepmayer said: Replacing the tire with a different one, like the CST tire the Nikola has or the Chao Yang tire the 16X prototype had, removes the gyro effect almost entirely. You say this, but except for the preproduction model, AFAIK nobody has actually replaced their tire yet. Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted August 5, 2019 Share Posted August 5, 2019 If the gyro effect is the tire, and the Nikola and preproduction 16X didn't have it with their tires... I guess the question is, is the gyro effect 100% the tire? That's how I understood it. Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted August 5, 2019 Share Posted August 5, 2019 17 minutes ago, meepmeepmayer said: If the gyro effect is the tire, and the Nikola and preproduction 16X didn't have it with their tires... I guess the question is, is the gyro effect 100% the tire? That's how I understood it. All based on the opinion of one person. 1 1 Quote Link to comment Share on other sites More sharing options...
Unventor Posted August 5, 2019 Share Posted August 5, 2019 20 hours ago, prasket said: I guess the app sucks, there's an update coming for that too. I forgot the details. I think I covered that. As for the unlocking process it is the matter of reading the warning tag attached to the wheel and the manual. Apparently it isn't any different to previous newer KS wheels. As a listed item it don't give a reader much info. 1 Quote Link to comment Share on other sites More sharing options...
ir_fuel Posted August 5, 2019 Share Posted August 5, 2019 6 minutes ago, Unventor said: I think I covered that. As for the unlocking process it is the matter of reading the warning tag attached to the wheel and the manual. Apparently it isn't any different to previous newer KS wheels. As a listed item it don't give a reader much info. Exactly. It took me 1 minute and I could get to 40+km/h from the first meters. Quote Link to comment Share on other sites More sharing options...
DragonFZ Posted August 5, 2019 Share Posted August 5, 2019 So... I've been reviewing 16X post cause I'm getting mine in few weeks. I curious about the oscillating issue. Some have it and some don't. I'm wondering if it has to do with the weight of the rider. Can we do a survey to gauge what is the weight of the riders getting Oscillation. Hopefully, there is a pattern. Quote Link to comment Share on other sites More sharing options...
meepmeepmayer Posted August 6, 2019 Share Posted August 6, 2019 The firmware update will fix the oscillation either way, whether you have it or not. Also, it appears the "slow oscilation" issue (second bullet point in the OP) will be fixed with a firmware update. No board/hardware change needed. Source @prasket 1 Quote Link to comment Share on other sites More sharing options...
BleepBloopBlop Posted August 6, 2019 Share Posted August 6, 2019 (edited) My music cuts off under hard braking at times. Anyone else notice this? I'll try and recreate this tonight. Edit: I tried to recreate the problem and I'm wondering if it was my phone not being locked and my phone getting bumped when I shift my body weight pausing my music. I'll keep messing around with it to see if it happens again or if it was user error. Edited August 6, 2019 by BleepBloopBlop Quote Link to comment Share on other sites More sharing options...
Patton250 Posted August 6, 2019 Share Posted August 6, 2019 13 hours ago, Unventor said: I think I covered that. As for the unlocking process it is the matter of reading the warning tag attached to the wheel and the manual. Apparently it isn't any different to previous newer KS wheels. As a listed item it don't give a reader much info. I didn’t understand how to do it using the manual or the sticker. Had you not shown me the settings with the picture I think it would’ve taken me longer to figure it out. Quote Link to comment Share on other sites More sharing options...
magicrobots Posted August 6, 2019 Share Posted August 6, 2019 I've been riding with the Bluetooth Music connected - after reading about the rumor that this has an impact on the pedal leveling issue, I'll disconnect the Music module and do my commutes to see if there's a difference in behavior. Typically I experience the issue at least once per ride for a little less than a minute. I'll keep you posted on my barely scientific results. 3 Quote Link to comment Share on other sites More sharing options...
Patton250 Posted August 6, 2019 Share Posted August 6, 2019 6 minutes ago, magicrobots said: I've been riding with the Bluetooth Music connected - after reading about the rumor that this has an impact on the pedal leveling issue, I'll disconnect the Music module and do my commutes to see if there's a difference in behavior. Typically I experience the issue at least once per ride for a little less than a minute. I'll keep you posted on my barely scientific results. Me too. Exactly. One tilt back in the first 2 minutes then good to go. I have not turned off Bluetooth yet to try that. 2 Quote Link to comment Share on other sites More sharing options...
Popular Post magicrobots Posted August 7, 2019 Popular Post Share Posted August 7, 2019 OK I rode yesterday, 20 miles, over two 10 mile trips, with bluetooth music disconnected. I didn't get the BLUETOOTH IS CONNECTED voice alert, so that was cool. The pedal floatation issue (that's what I'm calling it) occurred with the same relative frequency and behavior. I can conclude from this tiny test that the state of the bluetooth audio module does NOT affect the floatation problem. 4 Quote Link to comment Share on other sites More sharing options...
BleepBloopBlop Posted August 9, 2019 Share Posted August 9, 2019 (edited) Trolley handle fasteners vibrate loose. They need to be loctited to prevent this. I'm now missing the release rod for one side of the telescope so I can't reassemble my trolley. Edited August 9, 2019 by BleepBloopBlop 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Jon Stern Posted August 9, 2019 Popular Post Share Posted August 9, 2019 12 minutes ago, BleepBloopBlop said: Trolley handle fasteners vibrate loose. They need to be loctited to prevent this. I'm now missing the release rod for one side of the telescope release so I can't reassemble my trolley. It looks like a a Nikola handle now! 6 Quote Link to comment Share on other sites More sharing options...
BleepBloopBlop Posted August 9, 2019 Share Posted August 9, 2019 (edited) Just ran into new issue with the wheel not logging my last ride mileage. I went out and did about 15 miles and had a pretty terrifying near face-plant due to me being right at the tiltback when I hit a bump. Anyway, I pulled over and turned the wheel off then turned it on. Fired up the app to check the voltage to make sure it wasn't getting too low. It's in a reasonable range of 75V, but I noticed the odometer didn't register any miles from my ride. It's working again now but I'm not sure what caused it to not work for that ride. Edited August 9, 2019 by BleepBloopBlop 1 Quote Link to comment Share on other sites More sharing options...
Patton250 Posted August 9, 2019 Share Posted August 9, 2019 6 hours ago, BleepBloopBlop said: Trolley handle fasteners vibrate loose. They need to be loctited to prevent this. I'm now missing the release rod for one side of the telescope so I can't reassemble my trolley. Are you talking about the screws at the top of the handle? Quote Link to comment Share on other sites More sharing options...
BleepBloopBlop Posted August 9, 2019 Share Posted August 9, 2019 4 hours ago, Patton250 said: Are you talking about the screws at the top of the handle? These screws. 2 Quote Link to comment Share on other sites More sharing options...
Unventor Posted August 10, 2019 Share Posted August 10, 2019 I moved this to a new thread so people can discuss it there, to keep this thread clean for reporting issues. Issue: BT module might cause interference as reported by others, I don't have the wheel yet so I have not tested it. Fix: talk to your dealer there should be an update done by use stick. Note: My dealer will update my wheel before it is shipped. 1 Quote Link to comment Share on other sites More sharing options...
Unventor Posted August 12, 2019 Share Posted August 12, 2019 (edited) FYI, still trying to download so I couldn't see any change log (yet). Edit update: Yesterday I kept getting info in app about update, downloaded it but couldn't complete update. Today I don't see this update anymore and still on version 3.1.3 2nd update: just did this (uninstall old version 3.1.3) installed apk version 3.1.4: worked. Edited August 13, 2019 by Unventor Quote Link to comment Share on other sites More sharing options...
Jean eRide.ie Community Posted August 12, 2019 Share Posted August 12, 2019 How strong is the shell plastic compared to other EUCs? An EUC seller shared a picture of the 16X after a fall at 30km/h with a debug test firmware only dealers have access to. 1 Quote Link to comment Share on other sites More sharing options...
RoadRunner Posted August 12, 2019 Share Posted August 12, 2019 1 hour ago, Jean Dublin said: a debug test firmware So the firmware is still no good. 1 Quote Link to comment Share on other sites More sharing options...
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