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16x Issues Thread

eucinsea

By eucinsea
in King Song

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ir_fuel Grand Master

ir_fuel

Posted
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1 hour ago, Jean Dublin said:

How strong is the shell plastic compared to other EUCs? 

An EUC seller shared a picture of the 16X after a fall at 30km/h with a debug test firmware only dealers have access to.

 

Screenshot_20190812_181337_com.whatsapp.png

Impressive that the gopro mount still sticks. On mine it doesn't work. I had to stick it to the side :D 

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eucinsea
eucinsea

The currently on fire 16x thread is hard to dig through to find actual issues with the newly released KingSong 16x between all the comradery between us. I am creating this in hopes that we can have a

Rehab1
Rehab1

Someone’s been spying on my latest project!      

Jon Stern
Jon Stern

All this talk about "dealers" makes it sound like we are buying something that's expensive, highly addictive, and has a significant chance of wrecking our bodies. Oh, hang on a minute...!

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Jean eRide.ie Community Experienced

Jean eRide.ie Community

Posted
Posted
2 hours ago, RoadRunner said:

So the firmware is still no good.  :laughbounce2:

It wasn't the official KingSong firmware, but one that he was most likely not supposed to try, if I didn't understand wrong what he said himself. 

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Gaz Bon Rising Star

Gaz Bon

Posted
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 9

@US69 and any KS rep

So are we aware of what serial No's run for the 1st batch of KS16X

Then would be good to see if KS can confirm what has been fixed 2nd batch and have corresponding serial No's

Then batch 3 

This would then be an easy check to relate to issues yr wheel May have 

just a thought 🤔

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GreyRider Contributor

GreyRider

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The Kingsong consumer app states there is an update available to v3.1.4. I tried several times to update it from the app and it downloads, but fails to upgrade the app. The version in the Google Play store is still v3.1.3. I unintalled the app on my phone and downloaded the apk from Kingsong.com and installed the app. The version on my phone is now v3.1.4. This version  of the app now reports the correct battery percentage for the KS-16X.

 

 

Screenshot_20190812-214728.jpg

Edited by GreyRider
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Philippe @ Taiwan Newbie

Philippe @ Taiwan

Posted
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1 hour ago, GreyRider said:

The Kingsong consumer app states there is an update available to v3.1.4. I tried several times to update it from the app and it downloads, but fails to upgrade the app. The version in the Google Play store is still v3.1.3. I unintalled the app on my phone and downloaded the apk from Kingsong.com and installed the app. The version on my phone is now v3.1.4. This version  of the app now reports the correct battery percentage for the KS-16X.

Worked also for me.

  1. Uninstall Google Play Store version
  2. Download APK from KingSong website (direct link: http://47.106.14.253/upload/android_version/KingsongAndroid APP.apk)
  3. Install the APK

However, still no 1.03 firmware available and stuck with 1.00 "for test" firmware.

Screenshot_20190809-093022_Kingsong.thumb.jpg.6b384fd3a82c8c50f9ee47c8db2b165f.jpg

Screenshot_20190809-093026_Kingsong.thumb.jpg.960b5b8cedfaa5365e97219ce00698de.jpg

Screenshot_20190809-093026_Kingsong.jpg

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GreyRider Contributor

GreyRider

Posted
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14 hours ago, Philippe @ Taiwan said:

Worked also for me.

  1. Uninstall Google Play Store version
  2. Download APK from KingSong website (direct link: http://47.106.14.253/upload/android_version/KingsongAndroid APP.apk)
  3. Install the APK

However, still no 1.03 firmware available and stuck with 1.00 "for test" firmware.

Screenshot_20190809-093022_Kingsong.thumb.jpg.6b384fd3a82c8c50f9ee47c8db2b165f.jpg

Screenshot_20190809-093026_Kingsong.thumb.jpg.960b5b8cedfaa5365e97219ce00698de.jpg

Screenshot_20190809-093026_Kingsong.jpg

I was at firmware v1.00 just after receiving my 16X and the app notified me of a firmware update. This update downgraded it from v1.01 to v1.00 and the app then locked out most functions of the wheel.

I was able to get it back to firmware v1.01 using the Engineer's App provided to me by Jason from ewheels. I had to turn the wheel upside down and then turn it on before the Engineer's App would force the upgrade. In the Engineer's App I choose v102 in the app (v101) was not available there. After upgrading the Consumer App now reports v1.01 and all functions in the app are now working.

This is very strange, but it worked. I learned how to force the firmware upgrade by finding option 6 under Mine -> Serve -> After-sale Enquiry  in the Consumer App.

I hopes this helps you.

 

 

 

Screenshot_20190807-105141 (1).jpg

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pchiu Rookie

pchiu

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On 8/14/2019 at 2:56 AM, GreyRider said:

I was able to get it back to firmware v1.01 using the Engineer's App provided to me by Jason from ewheels. I had to turn the wheel upside down and then turn it on before the Engineer's App would force the upgrade. In the Engineer's App I choose v102 in the app (v101) was not available there. After upgrading the Consumer App now reports v1.01 and all functions in the app are now working.

 

Hi,

I just followed your instructions and indeed, the wheel is now back to v1.01 with most features available.

Another issue arose: I can no longer change the speed settings and the wheel is stuck with the factory defaults (18/19/20/20)..

Screenshot_20190815-121112_Kingsong.thumb.jpg.936754e0aa8d741ee3164b6dfe5e41d8.jpg

So it looks I'm stuck with either:

  • FW 1.03: no speed limit, no other settings
  • FW 1.01: speed limit, all other settings

:(

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Patton250 Mentor

Patton250

Posted
Posted

 What have I missed on this thread? I have not seen my 16X since Sunday and I won’t see it again until tonight. Are you guys saying the new firmware came out and those of you who downloaded it now have messed up 16X’s????  And since then most of you have been trying to reload the old firmware? 

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pchiu Rookie

pchiu

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42 minutes ago, Patton250 said:

 What have I missed on this thread? I have not seen my 16X since Sunday and I won’t see it again until tonight. Are you guys saying the new firmware came out and those of you who downloaded it now have messed up 16X’s????  And since then most of you have been trying to reload the old firmware? 

If prompted, don't update firmware for now, as it is a test version.

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eucinsea Proficient

eucinsea

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Posted (edited)

I got a notice earlier that my order (2nd batch?) from ewheels has cleared customs and ships Monday. Email mentioned firmware should be ready in next few days.

 

——

no changes in hardware but new ones will be flashed with new firmware. 

Edited by prasket
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ir_fuel Grand Master

ir_fuel

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41 minutes ago, magicrobots said:

Anybody have insight as to when an updated iOS app might drop which would allow battery percentage monitoring? I'd like to think it's published but awaiting approval from the Apple store but I don't want to assume anything...

That's what I've been told on Tuesday, but I call bullshit because the approval process never takes that long. In my experience it's usually done in 24 hours these days. Certainly not 5 days.

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Unventor Grand Master

Unventor

Posted
Posted
1 hour ago, ir_fuel said:

That's what I've been told on Tuesday, but I call bullshit because the approval process never takes that long. In my experience it's usually done in 24 hours these days. Certainly not 5 days.

Well that depends, I can confirm my company have had  pendong 3-4 days for app approval of Apple. If they request any changes it can prolong the process. 

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eucinsea Proficient

eucinsea

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2 hours ago, Unventor said:

Well that depends, I can confirm my company have had  pendong 3-4 days for app approval of Apple. If they request any changes it can prolong the process. 

100% agree with this and we are in same boat with our iOS app at one of my gigs. 

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ir_fuel Grand Master

ir_fuel

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5 hours ago, Unventor said:

Well that depends, I can confirm my company have had  pendong 3-4 days for app approval of Apple. If they request any changes it can prolong the process. 

I can't remember the last time we had this, and I upload multiple updates per month for multiple clients.

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mrelwood Grand Master

mrelwood

Posted
Posted
14 hours ago, chrisjunlee said:

If they only used a 5 cent nylock nut 🤦‍♀️

This looks a lot like the 16S handle, where they don’t use nuts at all. The screw threads directly to the handle.

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Chronic Collaborator

Chronic

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Posted (edited)

I just finished firmware upgrade to V1.04

In fact, even in the previous V1.01 version, I didn't see any issues

 

Anyway, I'll test it and share any special issues

 

IMG_2425.PNG

IMG_2426.PNG

IMG_2427.PNG

Edited by Chronic
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SamSuffit Rising Star

SamSuffit

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Bluetooth issue fix: I thought it was necessary to copy paste the information below in order to avoid it to be buried. A big thanks to @Rehab1for the explaination:

You should receive instructions about the update similar to this one Jason at EWheels provided:

Process for Updating the 16X Bluetooth module

1. Download pdata.bfu“ file (link below) AND one MP3 music file to a FAT32 Formatted USB stick—place on the the parent folder, no folders...

King Song 16X Firmware File  

2. Switch on the KS16X

3. Insert the USB stick into the left USB socket

4. The Music module makes the announcement: "Enter Music Mode", then the installation process starts

5. After installing the firmware, six long beeps will sound.

6. Then disconnect the USB stick and switch off KS-16X.

7. Delete the .bfu file from the USB stick 

I’m not exactly sure how the two files ( mp3 and .bfu) interface with each other but without an attached mp3 music file you will not receive the ‘6 long beeps’ indicating the firmware was installed successfully. Good luck.

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pchiu Rookie

pchiu

Posted
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On 8/18/2019 at 11:51 AM, Chronic said:

I just finished firmware upgrade to V1.04

Same (thanks for the heads-up!)

Will test it these days and feedback!

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sparetire55 Enthusiast

sparetire55

Posted
Posted

@chrisjunlee @Patton250 Have the cases of your wheels started creaking when you squeeze with your ankles/legs? I'm starting to get some creaking whenever I shift my weight from leg to leg and I'm clamping on the wheel.

I'm wondering if every 200mi or so I should go through and tighten all the screws on the case and/or add some loctite to them.

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