John Eucist Posted November 8, 2016 Share Posted November 8, 2016 What a nightmare! Several hours ago I noticed that the forum was down so I submitted an urgent support ticket to Invision Power Services. They are the company that makes this forum software as well as host it for us. They replied promptly (within minutes) that they were looking into it. Unfortunately after about four hours they replied that the server had to be rolled back 18.5 hours to their latest backup snapshot to restore the forum. In other words, and highly unfortunately, everything that was posted in the last 18.5 hours (as of an hour ago) had been lost. The perplexing thing is that I have made no configuration changes to the server nor had any FTP activity with the server at all leading up to that. I have no idea what caused this and I will be questioning them as to exactly what happened and how to prevent it from happening again in the future. The CEO of Invision Power Services, Lindy Throgmartin, made an apology to me for this mishap and likewise I would like to apologize to all our members for this highly unfortunate incident.UPDATE:Just an update from an Invision staff prior to my closing the support ticket:Yes, we're reasonably certain the root cause was identified and corrected. We aren't able to provide detailed specifics, but it was an issue with the SQL engine on the server. Link to comment Share on other sites More sharing options...
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