Hi everyone! And thank you all for your recent contributions to this thread.
Reading through on the recent comments, there are quite a few aspects to all of this, so please accept that I won't be acknowledging most of you directly for your particular points - but I will hopefully cover them all off. Anything I do miss, please let me know - I am making a concerted effort to stay back online, and not just for this thread.
I would like to start by apologising for my recent absence - or rather my lack of response to this thread (due to my absence). Some of you have been in contact with me (or Chrissi) and are aware of the challenges that we have faced trying to release our new products while managing a sudden supply chain issue due to this whole virus thing. That is our problem though, not yours, so let's get to the responses...
To start with I would like to say that I am emailing @bcarp in parallel to this thread to ensure that we cover off all of the options that we have, between Roll.nz and One More Wheels (the Australian retailer) to resolve this. Yes I am a little late to the party, but that only means that I am now doubly focused on resolving the issue.
One thing that I would like to clear up first is that the cover supplied to @bcarp is not "old-stock". And I can say this with 100% conviction, as we do not hold any significant quantity of pre-made product. If anyone wants to know what our stock looks like, it is this...
These are rolls of the Neoprene that the EUC Bodyguards are made from. Late last year we invested in more equipment (cutting machinery in this case) to allow us to offer more (custom) colour options for our customers. So right now, as I type this, anyone who has ordered (or is discussing an order) should know that the Bodyguard that they order will be cut, stitched and finished according to their requirements - including personalisation, alterations (eg. for mudguards) or anything else that they require.This includes our "wholesale customers" who may not choose "tailored solutions" but instead request a significant volume of units from across our range.
TLDR... Anything that we have that may be considered "old stock" is still an uncut series of pieces on a roll of neoprene.
This also extends to the "pockets" used to secure the Bodyguards to the bottom of the wheels... The initial release (in October '19) was Kevlar and did have issues. But this was resolved in November '19 and is no longer an issue. There has been a few different materials used for the 16X pockets since then, but all of them have a "leathery" inside which grips to the 16X shell as is intended.
Regardless of all that, i am working with OMW and @bcarp to resolve this issue with (hopefully) a satisfactory outcome for all parties.
Enough said for now... I am sure that either @bcarp or myself will provide an update shortly