Barrett Roberts Posted February 23, 2018 Share Posted February 23, 2018 Just got my new wheel today and unfortunately I’m having an issue I can’t figure out. Unboxed the wheel and connected to the KS app. Got a message about firmware update and that started as normal. When finished the wheel bucked and then shut off and won’t turn on. Turns out the fuse had been blown. I replaced it but as soon as I turn it on it bucks and blows the fuse again. I don’t have any more fuses to try right now. Link to comment Share on other sites More sharing options...
Chriull Posted February 23, 2018 Share Posted February 23, 2018 12 minutes ago, Barrett Roberts said: Just got my new wheel today and unfortunately I’m having an issue I can’t figure out. Unboxed the wheel and connected to the KS app. Got a message about firmware update and that started as normal. When finished the wheel bucked and then shut off and won’t turn on. Turns out the fuse had been blown. I replaced it but as soon as I turn it on it bucks and blows the fuse again. I don’t have any more fuses to try right now. I'd assume firmware update completed "ok" and cannot be repeated? Could be a problem that only your reseller can resolve ;( Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 Yeah I think I’m going to have to send it back to Jason. It won’t even turn on anymore. Fried 4 fuses. Link to comment Share on other sites More sharing options...
Smoother Posted February 23, 2018 Share Posted February 23, 2018 43 minutes ago, Barrett Roberts said: Yeah I think I’m going to have to send it back to Jason. It won’t even turn on anymore. Fried 4 fuses. Shurley, you've asked Jason's advice on this. Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 Yes but no response as yet Link to comment Share on other sites More sharing options...
Smoother Posted February 23, 2018 Share Posted February 23, 2018 Ah, not business hours. Tomorrow will see you right, one way or the other. Don't put any more fuses in it, you're just annoying it. Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 2 minutes ago, Smoother said: Ah, not business hours. Tomorrow will see you right, one way or the other. Don't put any more fuses in it, you're just annoying it. ? Link to comment Share on other sites More sharing options...
novazeus Posted February 23, 2018 Share Posted February 23, 2018 4 hours ago, Barrett Roberts said: Just got my new wheel today and unfortunately I’m having an issue I can’t figure out. Unboxed the wheel and connected to the KS app. Got a message about firmware update and that started as normal. When finished the wheel bucked and then shut off and won’t turn on. Turns out the fuse had been blown. I replaced it but as soon as I turn it on it bucks and blows the fuse again. I don’t have any more fuses to try right now. that sucks. the kingsong app sucks btw. pls let us know how everything shakes out. Link to comment Share on other sites More sharing options...
Smoother Posted February 23, 2018 Share Posted February 23, 2018 I've been thinking about this. Firstly, it's bad that either the wheel shipped faulty, or the official app bricked it, way to go King Song. But on the other hand, the much debated King Song fuse has apparently done its job of protecting the hardware from damage, so....way to go King Song. Link to comment Share on other sites More sharing options...
Jason McNeil Posted February 23, 2018 Share Posted February 23, 2018 13 hours ago, Barrett Roberts said: Unboxed the wheel and connected to the KS app. Got a message about firmware update and that started as normal. When finished the wheel bucked and then shut off and won’t turn on. Did you use the Wheel at all before performing the FW update? It's highly coincidental the connection between the update & board failure, but there hasn't been another reported case of this before, so the evidence for causation is not certain. I'll drop you email with what we can do for sorting this out. Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 18 minutes ago, Jason McNeil said: Did you use the Wheel at all before performing the FW update? It's highly coincidental the connection between the update & board failure, but there hasn't been another reported case of this before, so the evidence for causation is not certain. I'll drop you email with what we can do for sorting this out. Thanks! No did not have a chance to ride it. Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 Yes it does suck I was excited to ride it! However, I love my KS18s so much I’m willing to give Kingsong another shot. Link to comment Share on other sites More sharing options...
US69 Posted February 23, 2018 Share Posted February 23, 2018 22 minutes ago, Barrett Roberts said: Yes it does suck I was excited to ride it! However, I love my KS18s so much I’m willing to give Kingsong another shot. That really sucks....but you should let Jason sort that problem out, and i will promise you will love a functioning 14S! i would suspect the board to have a failure and dont believe it was the update alone......but in the end ...who knows. Hope you get the problem sorted out soon...as the 14S is really a fantastic wheel. Link to comment Share on other sites More sharing options...
novazeus Posted February 23, 2018 Share Posted February 23, 2018 4 hours ago, Barrett Roberts said: Yes it does suck I was excited to ride it! However, I love my KS18s so much I’m willing to give Kingsong another shot. yeah, i love my 18s too. it’s so different from the other wheels. they feel like toys. fun toys, but toys. driving skills are so different for me. Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 23, 2018 Author Share Posted February 23, 2018 6 hours ago, KingSong69 said: That really sucks....but you should let Jason sort that problem out, and i will promise you will love a functioning 14S! i would suspect the board to have a failure and dont believe it was the update alone......but in the end ...who knows. Hope you get the problem sorted out soon...as the 14S is really a fantastic wheel. That’s great to hear! Jason already put a new one in the mail for me and I shipped the defective unit back. Excellent service. Link to comment Share on other sites More sharing options...
Holt Posted February 25, 2018 Share Posted February 25, 2018 On 2/22/2018 at 7:20 PM, Barrett Roberts said: Just got my new wheel today and unfortunately I’m having an issue I can’t figure out. Unboxed the wheel and connected to the KS app. Got a message about firmware update and that started as normal. Barrett - did you register an account with the King Song app prior to installing latest firmware version? Do you remember what firmware version your new wheel was running prior to upgrade? I am curious as to role the registered account might play in upgrade and if going from base firmware to latest greatest firmware will risk bricking the wheel. Thanks! Link to comment Share on other sites More sharing options...
Barrett Roberts Posted February 26, 2018 Author Share Posted February 26, 2018 I was registered due to already having the KS18. Im sorry I can’t remember the original version. Link to comment Share on other sites More sharing options...
Jason McNeil Posted March 2, 2018 Share Posted March 2, 2018 On 2/23/2018 at 9:25 PM, Barrett Roberts said: That’s great to hear! Jason already put a new one in the mail for me and I shipped the defective unit back. Excellent service. All forum 14S users, PLEASE DO NOT UPDATE TO THE LATEST FIRMWARE RELEASE! Barrett reported last evening that after receiving his replacement 14S, the new App prompted to update the firmware, which promptly blew the control-board. This suggests it is not a Wheel specific related one-off, but a more general problem with KS's hardware & this revision of FW. I'll also be sending out an advisory to all our 14S Customers this morning. Link to comment Share on other sites More sharing options...
Marty Backe Posted March 2, 2018 Share Posted March 2, 2018 9 minutes ago, Jason McNeil said: All forum 14S users, PLEASE DO NOT UPDATE TO THE LATEST FIRMWARE RELEASE! Barrett reported last evening that after receiving his replacement 14S, the new App prompted to update the firmware, which promptly blew the control-board. This suggests it is not a Wheel specific related one-off, but a more general problem with KS's hardware & this revision of FW. I'll also be sending out an advisory to all our 14S Customers this morning. Good to know. The only reason that I upgraded my 14S the first time was to get rid of the speed limitations. In general (with wheels anyway), if it ain't broke, don't fix it. Same with their apps. It is frustrating that every time I connect to the KS14S I have to wait for the prompt that tells me to install the latest firmware. Guess I'll have to get used to seeing that screen until I get rid of the wheel But it's still good to know that KingSong makes higher quality products than Gotway Allow me this one dig, as I get to hear 'Gotway Sucks' all day long. Link to comment Share on other sites More sharing options...
Scott Henley Posted March 2, 2018 Share Posted March 2, 2018 1 hour ago, Jason McNeil said: All forum 14S users, PLEASE DO NOT UPDATE TO THE LATEST FIRMWARE RELEASE! Barrett reported last evening that after receiving his replacement 14S, the new App prompted to update the firmware, which promptly blew the control-board. This suggests it is not a Wheel specific related one-off, but a more general problem with KS's hardware & this revision of FW. I'll also be sending out an advisory to all our 14S Customers this morning. @Jason McNeil, does this go for the 14D as well? Link to comment Share on other sites More sharing options...
Jason McNeil Posted March 2, 2018 Share Posted March 2, 2018 1 hour ago, Scott Henley said: @Jason McNeil, does this go for the 14D as well? We haven't received any reports of this yet for the 14D. Link to comment Share on other sites More sharing options...
Paddylaz Posted March 2, 2018 Share Posted March 2, 2018 Holy shit......this is ninebot-gate all over again. For the very first time I'm admiring Inmotion's dedicated customer support philosophy of releasing 0 software updates, ever ? Link to comment Share on other sites More sharing options...
US69 Posted March 2, 2018 Share Posted March 2, 2018 3 hours ago, Marty Backe said: It is frustrating that every time I connect to the KS14S I have to wait for the prompt that tells me to install the latest firmware. Guess I'll have to get used to seeing that screen until I get rid of the wheel ??? Didn't you always tell us that you use only wheellog?...So "every time" should be quite seldom, or? Link to comment Share on other sites More sharing options...
Scott Henley Posted March 2, 2018 Share Posted March 2, 2018 1 hour ago, Jason McNeil said: We haven't received any reports of this yet for the 14D. This could be because the app isn’t working right now. I tried to update but it failed 3x. Same with trying to register . It just doesn’t seem to work. Link to comment Share on other sites More sharing options...
novazeus Posted March 2, 2018 Share Posted March 2, 2018 6 hours ago, Jason McNeil said: All forum 14S users, PLEASE DO NOT UPDATE TO THE LATEST FIRMWARE RELEASE! Barrett reported last evening that after receiving his replacement 14S, the new App prompted to update the firmware, which promptly blew the control-board. This suggests it is not a Wheel specific related one-off, but a more general problem with KS's hardware & this revision of FW. I'll also be sending out an advisory to all our 14S Customers this morning. wow! Link to comment Share on other sites More sharing options...
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