ErikT Posted September 21, 2016 Share Posted September 21, 2016 *** UPDATE *** I'm not going to remove my original post (original version below) as I don't want to be accused of hiding something I regret posting to save face. But for any new arrivals to this thread, please take this to heart first: I wrote the below rant after an extremely frustrating day. My new wheel arrived after weeks of anticipation, but there was no user manual. My order was processed out of eWheels' usual process, and this understandably led to them forgetting to send me a very essential e-mail explaining how to use the darned thing (manufacturer manual that I never received is widely reported to be completely useless). So I got the thing in a color not the same as I ordered, no documentation, no idea how to set it up, and got really, really frustrated and lost my cool with an overly emotional "review" that was more an angry frustrated rant! Tempting as it might be to delete the original content to save face, I'll leave it in tact below, unedited. But before you read on, the thing I want to most stress in this update is that @Jason McNeil is absolutely a pleasure to work with, and is bending over backward to "make it right". I actually did emphasize that I was very happy with Jason in the original version, but it seems that some readers were so put off by my rant that they never got that far. If there is one really STRONG bit of advice I have to offer newcomers to this sport, it's DO YOUR HOMEWORK. The real issue here is that I live in Mexico where there's no way to try before you buy, so you have to research online and pick your best guess, then spend a shitload of money finding out if it was really the right choice. These things are not all created equal, and I am now guilty of TWO rounds of not doing my homework thoroughly enough before buying the wrong thing. (First Airwheel then Kingsong). My other advice is work with a reputable dealer like Jason! Had I bought this thing off eBay and gotten it with no documentation and no support, I'd be totally screwed! Original rant follows: After much anticipation and excitement, my brand new KS16 arrived today from eWheels. Admittedly, I've only had it for less than 24 hrs, but already I deeply regret the purchase and am totally and completely dissatisfied with the quality of this product. FULL DISCLOSURE: I'm a novice rider and my only prior EUC experience is riding my AirWheel X8, which I've had for about 6 months. Many of the other posters here have far more knowledge and experience than I do, and have ridden all the different brands. I wanted to upgrade from Airwheel to something much nicer. I was considering Gotway Msuper3, but talked myself out of it because I fear I would hurt myself on such a fast (45kph-capable) EUC, and also there were reports of the motor noise being pretty loud. I really like the near-silent aspect of the Airwheel, and after several forum interactions on this site I became persuaded that the KS16 was a better fit. I should have done more homework! It really sucks living in a country (Mexico) where the only way to try out something new is to buy it and pay for international shipping and import duty. The KS16 is made of cheap, soft plastic. Despite ordering the matte finish, I got the high gloss black. In less than an hour and only dropping it once at very low speed, it already looks much worse than my 6-month airwheel which I've dropped countless times. Just dropping the KS16 once at about 2mph resulted in a scrape that looks far worse than anything on the 6-month airwheel. My biggest objection is the placement of the side pads, which are extremely uncomfortable. You steer the airwheel with your calves, but the KS16 is steered with your ankles. I could imagine it being more maneuverable by an expert rider because you can tip it side to side much easier than airwheel, and I suppose that could yield great maneuverability if you put the work into it, but I care much more about a comfortable cruising ride, not doing tricks. Ironically the KS18 would probably have been a much better choice in this regard because it has higher pad placement, but frankly I can't imagine ever buying another KingSong product after this regrettable experience. I have a huge disdain for talking electronics. When you turn this stupid thing on, it announces "HELLO KINGSONG!" over its built-in speakers. I'm sure there are teenagers who think this is cool; I see it only as making the device impractical to use late at night in a residential neighborhood. Surely there must be a way to turn it off! Better check the manual... Oh, there is no manual in the box! Great. e-mail eWheels and ask if it's available online. Response: It's worthless "chenglish" anyway and I'm not missing anything! Great. ** UPDATE ** When eWheels sent me this response, neither of us realized that I never got their very comprehensive welcome e-mail which explains everything. I eventually got that after this rant pissed everyone off /update ** When you turn it on, it defaults to headlight on mode. You have to push the little mode button about a dozen times to turn it off. I would have hoped this setting would be sticky, meaning that it would remember my light preference at next power-on. No such luck. Is there a way to program it to power up in headlight-off mode? Maybe, but I didn't get the "useless" manual and don't know. Any time the device is on, there's a very high pitch sound. Almost like a flyback transformer. One of the main reasons I chose this model over Msuper3 is that it was supposedly quiet like airwheel. Simply not true. The trolley handle is a nice feature but poorly designed and implemented. Fully extended, it's still about 2" too low for me (6 feet tall) to walk with it without having to crouch over. But more importantly, when you get to an obstacle and need to lift the wheel with the handle to get over it, the wheel spins up to max speed and "lays rubber" when you touch back down. In my short experience this makes the handle feature almost useless. You still have to bend over and turn the power off, pick it up to clear the obstacle, then put it back down and turn the power on again to continue walking it with the trolley handle. There is no visible battery level indication on the wheel itself. My guess is that it's in the smartphone app, but without the "useless" manual I really have no way of knowing. Frankly I wasn't at all psyched about the phone app to start with, and don't want to need a phone to use my wheel. I would guess that there are audible warnings for low battery, but in my experience with airwheel, you really need to know "how much gas is in the tank" for navigation/planning purposes. The four little red LEDs on airwheel are "So 1980s", but they work and solve the problem. KS16 has a whole bunch of completely useless "decorative LEDs" that probably look cool to sub-adolescent teens, but serve no real purpose. Meanwhile apparently they didn't think it necessary to provide a visible battery level warning on the chasis of the wheel itself. This thing is designed to be a children's toy, not a well engineered modern transportation device for grown-ups. One of the biggest selling points was the "MUCH bigger pedals", which was very important to me because my feet get cramped on airwheel's small pedals easily. Reality: The KS16's pedals are admittedly cooler looking, but they are only very slightly longer than Airwheel's and no more comfortable to ride. In summary, if you're attracted to "cool LOOKING" stuff, or are a teenager who just thinks lots of colorful LEDs that serve no real purpose are way past cool, the KS16 might be a fit for you. Similar to Apple computer products, this thing LOOKS much sleeker than other wheels on the market. Until the first hour or so after you get it, that is, when the cheap, soft, easily scraped up plastic looks like crap. Before closing, I want to stress that Jason at eWheels seemed like a perfect gentleman, and my gripe is with the product, not the dealer. Obviously other people like this thing, and I have no doubt that Jason meant well and was sincere when he recommended it enthusiastically as a huge step up from Airwheel. But I'm afraid I disagree. Total landed cost here in Mexico (after paying international shipping and import duty) was about $1700. Frankly I think my $450 airwheel is a far higher quality product, and it still looks brand new after 6 months of regular use. The KS16 is scraped up (cheap soft plastic housing) and looks like crap after less than 6 HOURS! Living here in Mexico, the international shipping and import duties are sunk costs. So even if I return it, I'm still out several hundred bucks on this experiment. I wish there were a place (even if I had to fly there) to ride and test out all the different brands of wheels. Is there an annual convention or something where you can actually ride all the options before buying? Erik Link to comment Share on other sites More sharing options...
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