techyiam Posted February 22, 2022 Share Posted February 22, 2022 Then how do they do warranty? 1 Quote Link to comment Share on other sites More sharing options...
Rawnei Posted February 22, 2022 Share Posted February 22, 2022 (edited) 11 minutes ago, techyiam said: Then how do they do warranty? A lot resellers have shitty handling of warranty issues and it's even worse when you don't have a local reseller in your country and part of the problem might actually be that they are not given great support by the manufacturers in the first place. Resellers such as ewheels are an exception and not everyone has that sort of great customer care and reputation. Edited February 22, 2022 by Rawnei 2 1 Quote Link to comment Share on other sites More sharing options...
Popular Post supercurio Posted February 22, 2022 Popular Post Share Posted February 22, 2022 15 minutes ago, techyiam said: But did you read the last post in the S18 knocking noise thread that you referred to? It was resolved by sending the wheel back to eWheels for repair. And it was successfully repaired by eWheels. eWheels did not sent out a new motor nor the owner open up the motor himself. Yes I read the thread months ago, and remembered it as real-world example of the need to be able to open a motor to service it. Another failure that happens sometimes on wheels is hall sensor failure - which also requires the same. 15 minutes ago, techyiam said: You are making numerous negative outcomes after assuming that the S20 motor cannot be opened up for repairs. Has Kingsong officially verified this to be the case. No chance right? They themselves have asked Afeez's tech to open one up. You may have changed wheel bearings successfully, but you have not failed to open up a S20 motor either. I fail to see your point. I have no intent to make negative comments here. Forums members are currently discussing the fact that Kevin the technical expert for e-RIDES was in fact not able to open their S20 prototype motor to proceed as instructed by Kingsong. Just another standard forum discussion where we analyze, correlate and investigate collectively, nothing special or negative about that. I don't need to have just failed to open my S20 motor to be allowed to pay attention and share concerns following Kevin's difficulties fixing e-RIDES S20 knocking sound. But can see myself in Kevin's situation in a few months if the issue is not solved on my unit, hopefully just like @mrelwood described on the V11. I hope it clarifies that. 6 Quote Link to comment Share on other sites More sharing options...
techyiam Posted February 22, 2022 Share Posted February 22, 2022 OK, we are going into bad warranty service territory. I have one advice for them. Don't buy a V12 yet, nor any other recently announced wheels. Wait for at least the third batch. If you going to have to deal with defects yourself, it is going to suck, even if you know how to wrench and have garage full of tools. Quote Link to comment Share on other sites More sharing options...
techyiam Posted February 22, 2022 Share Posted February 22, 2022 18 minutes ago, supercurio said: Yes I read the thread months ago, and remembered it as real-world example of the need to be able to open a motor to service it. Another failure that happens sometimes on wheels is hall sensor failure - which also requires the same. I have no intent to make negative comments here. Forums members are currently discussing the fact that Kevin the technical expert for e-RIDES was in fact not able to open their S20 prototype motor to proceed as instructed by Kingsong. Just another standard forum discussion where we analyze, correlate and investigate collectively, nothing special or negative about that. I don't need to have just failed to open my S20 motor to be allowed to pay attention and share concerns following Kevin's difficulties fixing e-RIDES S20 knocking sound. But can see myself in Kevin's situation in a few months if the issue is not solved on my unit, hopefully just like @mrelwood described on the V11. I hope it clarifies that. You are forgetting the point you were trying to make. You only have reinforced my point. The owner didn't have to open it himself. It was not a regular maintenance item, nor normal repair. He just send it back. When a defective part is send back, it is up to the dealer and manufacturer to decide to repair it or replace it. In this case, it was repaired. But you did make up the negative outcomes based on your unrepairable assumption of the motor. Like I said, you have failed to make your point regarding your mentioning of bearings replacement, and you are still doing it. Why mention it. What was your point. Quote Link to comment Share on other sites More sharing options...
Freeforester Posted February 22, 2022 Share Posted February 22, 2022 53 minutes ago, Rawnei said: Not everyone has a service center near them or the possibility to "just send it back" for easy and cost-effective service, a lot of people have no choice but to service their wheels themselves. The option also exists also to simply not get into it by buying a different brand wheel, which should be the focus of all competing brands, ie attracting custom. If it is made clear that no serviceable parts are to be made available to end buyer/user (a thing the EU and U.K. actually are trying to do something about now, ie making stuff repairable a requirement), then the customer may decide what is in their best interests. The seller/distributor may offer a replacement wheel whilst the customers faulty one is away being repaired (wherever that may be), but then again - they may not - what is sure is, if the competitors’ product is more attractive in certain ways in the eyes of the customer, he will choose accordingly. It’s not as if this will be the only suspension wheel that emerges in the coming 12 months. Best try to get it right, if you’re looking to gain market share, ignore the issues at your peril, or it may cost you in lost potential sales. 1 Quote Link to comment Share on other sites More sharing options...
Popular Post supercurio Posted February 22, 2022 Popular Post Share Posted February 22, 2022 (edited) 1 hour ago, techyiam said: You are forgetting the point you were trying to make. Sorry to have to point that out, but you are mistaken assuming that you understand better my own thought than myself. Please refrain from that, it is not helping to lead a constructive discourse. In case you don't realize it, your approach to turn the discussion into an argument you want to win is making the conversation unpleasant, past the initial peak of interest with various members doing their best to develop their own ideas around your perspective which was initially thought provoking. Edited February 22, 2022 by supercurio 1 1 2 Quote Link to comment Share on other sites More sharing options...
techyiam Posted February 22, 2022 Share Posted February 22, 2022 After watching Kevin's video, and Inmotion's V11 tire change video again, I can see that the full length of the axle bolt boss can be access through the hollow bore of the axle, whereas the hollow bore access of the V11 axle is blocked. Therefore, the full length of the bolt can be heated directly. Also, the Kingsong 's S20 production video shows how one axle bolt is screwed in. It looked normal. I personally can't see how the axle bolt would be impossible to remove. Kingsong was smart to put a hole in the structural plate to facilitate the access to the hollow bore of the axle. 1 Quote Link to comment Share on other sites More sharing options...
techyiam Posted February 22, 2022 Share Posted February 22, 2022 (edited) 42 minutes ago, supercurio said: Sorry to have to point that out, but you are mistaken assuming that you understand better my own thought than myself. Please refrain from that, it is not helping to lead a constructive discourse. In case you don't realize it, your approach to turn the discussion into an argument you want to win is making the conversation unpleasant, past the initial peak of interest with various members doing their best to develop their own ideas around your perspective which was initially thought provoking. Ad Hominem Straw man fallacy Stop doing these and you will have a better chance at a meaningful discourse. Edited February 22, 2022 by techyiam Quote Link to comment Share on other sites More sharing options...
Freeforester Posted February 22, 2022 Share Posted February 22, 2022 Didn’t realise the Trudeau - Ceacesceau School of charm and democracy was still accepting candidates over there, must be a different kind of ‘cultural’ thing… 🤔 1 2 Quote Link to comment Share on other sites More sharing options...
Popular Post Planemo Posted February 22, 2022 Popular Post Share Posted February 22, 2022 15 hours ago, Paul A said: Could it just be easily transplanted from cars to EUCs? No need for the car > EUC jump. MTB's have had it for a while: Live Valve | Mountain Bike Suspension | FOX (ridefox.com) 4 1 Quote Link to comment Share on other sites More sharing options...
supercurio Posted February 22, 2022 Share Posted February 22, 2022 (edited) 12 minutes ago, Planemo said: No need for the car > EUC jump. MTB's have had it for a while: Live Valve | Mountain Bike Suspension | FOX (ridefox.com) Wow, a lot of what they developed for MTB would translate well to off-road EUC riding, thanks for sharing! Especially the airborne detection, which could avoid free-spinning in any direction in the air. Edited February 22, 2022 by supercurio 3 Quote Link to comment Share on other sites More sharing options...
GoGeorgeGo Posted February 22, 2022 Share Posted February 22, 2022 3 hours ago, techyiam said: OK, we are going into bad warranty service territory. I have one advice for them. Don't buy a V12 yet, nor any other recently announced wheels. Wait for at least the third batch. If you going to have to deal with defects yourself, it is going to suck, even if you know how to wrench and have garage full of tools. Even if you buy from someone with a great warranty it can still cost hundreds to ship the wheel back and forth, and often it takes a lot more time than it would for you to just order the part and do the work yourself. These are not super complicated machines, its basically 3 parts in a plastic shell. I would just as well do it myself personally. "Don't buy a v12 then" is not really a solution. Quote Link to comment Share on other sites More sharing options...
Planemo Posted February 22, 2022 Share Posted February 22, 2022 (edited) 44 minutes ago, supercurio said: Wow, a lot of what they developed for MTB would translate well to off-road EUC riding, thanks for sharing! Especially the airborne detection, which could avoid free-spinning in any direction in the air. Yeah the tech is all out there bud, it's just the waiting time for it to come around to EUC's. Mind you, EUC is pretty expensive already and the Fox Live system alone is circa $3k. Edit: although without the forks I imagine it would be prob half that Edited February 22, 2022 by Planemo 1 Quote Link to comment Share on other sites More sharing options...
techyiam Posted February 22, 2022 Share Posted February 22, 2022 14 minutes ago, GoGeorgeGo said: Even if you buy from someone with a great warranty it can still cost hundreds to ship the wheel back and forth, and often it takes a lot more time than it would for you to just order the part and do the work yourself. These are not super complicated machines, its basically 3 parts in a plastic shell. I would just as well do it myself personally. "Don't buy a v12 then" is not really a solution. You are putting words in my mouth. You changed the phrase from "Don't buy a V12 yet" to "Don't buy a V12 then" There is a huge difference between the two. The former makes a lot of sense, whereas the latter makes no sense since the V12 will be an excellent 16" wheel with the coming soon driver board and fixed firmware in the future. The next V12 batch should be batch 3 or 4. Most of the teething problems should have been resolved. The last thing you want is a defective wheel with lousy support from your dealer. So don't buy a V12 now. In facts, there is a dealers now that won't let you buy now because the new driver board is not available yet. I don't know about you, but after my V12 buying experience, I would go with great warranty support versus poor or no warranty support. Also, although I can wrench my own wheels, I now prefer the dealer to handle the warranty repairs. Let say you have a Begode T3 with a rusted bearing, would you want to tackle that yourself? Quote Link to comment Share on other sites More sharing options...
GoGeorgeGo Posted February 22, 2022 Share Posted February 22, 2022 (edited) 2 hours ago, techyiam said: You are putting words in my mouth. You changed the phrase from "Don't buy a V12 yet" to "Don't buy a V12 then" There is a huge difference between the two. The former makes a lot of sense, whereas the latter makes no sense since the V12 will be an excellent 16" wheel with the coming soon driver board and fixed firmware in the future. The next V12 batch should be batch 3 or 4. Most of the teething problems should have been resolved. The last thing you want is a defective wheel with lousy support from your dealer. So don't buy a V12 now. In facts, there is a dealers now that won't let you buy now because the new driver board is not available yet. I don't know about you, but after my V12 buying experience, I would go with great warranty support versus poor or no warranty support. Also, although I can wrench my own wheels, I now prefer the dealer to handle the warranty repairs. Let say you have a Begode T3 with a rusted bearing, would you want to tackle that yourself? Yeah absolutely. The entire motor as a replacement cost 270$. Ill save the 200$+ in shipping costs time and hassle and just buy the backup motor if im unable to replace the 20$ bearing. Now i have new bearings a backup rim and a nice hub motor that just needs a bearing replacement for a 70$ difference. Plus you can find a local mechanic capable of replacing the bearings on the cheap if you cant handle the process yourself. You might need to ask around but its still way cheaper and faster than shipping it across the country If your in the market to buy a wheel and your whant a v12 or s20 or whatever, saying wait a year or longer is the same thing as saying dont buy that wheel. No ones waiting a year to make a purchase Edited February 22, 2022 by GoGeorgeGo 3 Quote Link to comment Share on other sites More sharing options...
OldFartRides Posted February 22, 2022 Share Posted February 22, 2022 TechyIam’s playin the long game George. 1 Quote Link to comment Share on other sites More sharing options...
Freeforester Posted February 22, 2022 Share Posted February 22, 2022 You are putting an idea into a head, lol! Quote Link to comment Share on other sites More sharing options...
OldFartRides Posted February 22, 2022 Share Posted February 22, 2022 Far be it from me to be an influencer (shudders). 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Paul A Posted February 22, 2022 Popular Post Share Posted February 22, 2022 SuperCurio has made a lot of efforts advocating and improving safety for the benefit of others. His meaningful discourse is widely appreciated. Other members' meaningful discourse is also appreciated. 4 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Ronin Posted February 22, 2022 Popular Post Share Posted February 22, 2022 3 1 Quote Link to comment Share on other sites More sharing options...
supercurio Posted February 22, 2022 Share Posted February 22, 2022 (edited) Thanks @Ronin Ryder! Has anybody else noticed that on all videos of the NYC S20 demo and @Hsiang's review, it looked like the the suspension had little to no movement, like it was locked or set the the absolute hardest setting? The only time you can see it moving is at 3:23 when dropping off the table. Do you think it's because NYC street riders tend to prefer no suspension or only really stiff suspension to help with unexpected potholes? Edited February 22, 2022 by supercurio 1 1 Quote Link to comment Share on other sites More sharing options...
Tawpie Posted February 22, 2022 Share Posted February 22, 2022 20 minutes ago, supercurio said: Do you think it's because NYC street riders tend to prefer no suspension or only really stiff suspension to help with unexpected potholes? Might be because a soft suspension makes acceleration less good? 2 1 Quote Link to comment Share on other sites More sharing options...
Rawnei Posted February 22, 2022 Share Posted February 22, 2022 30 minutes ago, supercurio said: Thanks @Ronin Ryder! Has anybody else noticed that on all videos of the NYC S20 demo and @Hsiang's review, it looked like the the suspension had little to no movement, like it was locked or set the the absolute hardest setting? The only time you can see it moving is at 3:23 when dropping off the table. Do you think it's because NYC street riders tend to prefer no suspension or only really stiff suspension to help with unexpected potholes? Also might be someone set it originally to hard and people just weren't adjusting it while trying either not thinking about it or not wanting to change anything on the wheel. Quote Link to comment Share on other sites More sharing options...
Paradox Posted February 22, 2022 Share Posted February 22, 2022 47 minutes ago, supercurio said: Do you think it's because NYC street riders tend to prefer no suspension or only really stiff suspension to help with unexpected potholes? A firmer suspension allows for higher speeds. 3 Quote Link to comment Share on other sites More sharing options...
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