eWheels: Help Wanted, Job Opening, Sales/Support Rep, $75,000-$100,000 + Bonuses

[Jason McNeil]

Greetings All,

If anyone is seeking a career change, we really need a 4th full-time individual to assist in managing the burgeoning sales/support loads. Please send application to sales@ewheels.com

While there will be a short period for learning-on-the-go, the ideal candidate will be a seasoned, experienced veteran, from a high-volume environment, who can hit the ground running quickly. It should be emphasized, that this job is really, really difficult & demanding... 

Requirements: 

• Maintain  Tempo:  daily email/call volumes vary, can range from 500+ on a Monday to ~300 later in the week. 

• Written fluency:  the candidate must possess strong written skills >75WPM, cope with getting through the daily support load, balancing communication volume with offering adequate quality responses.  

• Technical Proficiency: experience with owning at least one Wheel, or eScooter is a necessity. Possess a basic understanding of how some of this equipment works, and the ability to advise Customers as to the various strengths & weaknesses of each, based upon their stated aims & needs. 

• Work Discipline:  must be handle to prioritze & focus on the more ugent task. Possess self-motivatiation, work discipline, operate independently, completing tasks without direct supervision. Be able to maintain the various logs—Customer defects, parts shipments, shipping labels, & website ordering system. 

• Process-oriented: In addition to being able to learn and contribute to the current processes, also help refine/evolve them to yield improvements that will help the business to scale. Evaluating/analyzing key service metrics, including but not limited to, average time to response, success rate of dealing with after-sales problems, repair turnaround time, identifying problems with manufacturing that require further action, etc.    

• Complementary Skills: if the applicant has experience or knowledge in other areas like website work, electronics, video editing or graphics design it would be a plus. An area for improvement in the Company is the production of tech-notes, knowledge-base, self-help guides & videos for offering help to our Customers solve common problems independently. 

• Location & Citizenship: US Citizens preferred, but will hire from other regions if no suitable local talent can be found. 

What eWheels has to Offer: 

• An exciting growth opportunity: at this time, there is no other Company in North America offering the selection & range of Personalized Electric Vehicles (PEVs). 

• Competitive salary & performance based compensation: we'll be able to offer a decent starting wage, with a bonus structure that is correlated to the value of one's abilities & contribution to building the business.  

• Working Flexibility: the ability to work remotely anywhere in the US.

Edited June 20, 2021 by Jason McNeil

[Khazil]

Is there an employee discount? 😂 

If I had seen this in my 20s I would be on this like a fat kid on cake.  I’m secretly trying to fit my life around this, just because of my high opinion of ewheels and my love of PEVs.

Wife would flay me alive if I made another major career change however

[RetroThruster]

I just want everyone to know that of the 500 emails/calls they get on Mondays, only half of them are from me

[Rehab1]

Hopefully by surrounding yourself with highly skilled employees you’ll soon be able to smell the roses. You deserve it! 

[Dgtreble]

Hi Jason,

There's no way to reply to this so ive messaged the sales email directly. Please reach out as this would be a great opportunity for me and the skills I can bring are sound.

[Flying W]

I really wish I was available to toss my hat in the ring. I've purchased 3 wheels from you and would love to give back to ewheels while making a living! 

I wish you best for finding the right candidate, all I can do is just buy more wheels, and continue to tell anyone that will listen to buy from ewheels too. 

[Unventor]

8 hours ago, Dgtreble said:

Hi Jason,

There's no way to reply to this so ive messaged the sales email directly. Please reach out as this would be a great opportunity for me and the skills I can bring are sound.

You could PM here on the forum.

[WilliamG]

9 hours ago, Dgtreble said:

Hi Jason,

There's no way to reply to this so ive messaged the sales email directly. Please reach out as this would be a great opportunity for me and the skills I can bring are sound.

From the original post:

Please send application to sales@ewheels.com

Thanks, all. 

[GothamMike]

Good to hear you are expanding. The website could use a redesign.

[LanghamP]

On 6/20/2021 at 11:38 AM, Jason McNeil said:

Maintain  Tempo:  daily email/call volumes vary, can range from 500+ on a Monday to ~300 later in the week. 

This requires the employee answer each email in less than a minute, assuming an eight hour day with no breaks. The employee would have to have perfect knowledge of every EUC to maintain that pace hour after hour.

Edited June 22, 2021 by LanghamP

[AtlasP]

1 hour ago, LanghamP said:

This requires the employee answer each email in less than a minute, assuming a ten hour day with no breaks.

I interpreted the numbers presented to be the total volume ewheels is currently facing, necessitating the fourth hire and for that hire to be able to keep pace with the other three and the aforementioned volume they face as a set.

Although either way do keep in mind that a large chunk of email exchanges for this kind of thing will be copy-pasted responses or form letters (rightfully so), and/or simply moving data/numbers between an email and a database or vice-versa--responses which actually can be handled in less than a minute without the need to truly 'author' anything.

Edited June 22, 2021 by AtlasP