Popular Post Finn Bjerke Posted September 16, 2020 Popular Post Share Posted September 16, 2020 From A danish S18 owner this was published on the net: Dear Customer, As you probably know, or not, the first batch of S18 was qualitative failure. The rush, the lack of qualified personnel on assembly line and the quality control were unsuccessful. As a official King Song distributor in the EU, we feel obligated to solve all problems with your EUC. The most of them concern the suspenstion mechanism. We offer two options: 1. We take your wheel and improve the suspension, then send it back. All operation takes around 2 weeks. We have to agree the service date, because we have a lot of similar services. 2. We send you the repair kit and provide all support in DIY operation. Best regards, Ryszard EUNICYCLES.EU 5 Quote Link to comment Share on other sites More sharing options...
Chriull Posted September 16, 2020 Share Posted September 16, 2020 3 minutes ago, Finn Bjerke said: Ryszard EUNICYCLES.EU Sounds like he is one of or "the" euc dealer for europe! At least the first "official announcement" what i have read rearding S18 corrective repair. Quote Link to comment Share on other sites More sharing options...
Finn Bjerke Posted September 16, 2020 Author Share Posted September 16, 2020 indeed: https://eunicycles.eu/en/17-18-inch-more Quote Link to comment Share on other sites More sharing options...
Augus Posted September 18, 2020 Share Posted September 18, 2020 Could be a hoax Quote Link to comment Share on other sites More sharing options...
..... Posted September 18, 2020 Share Posted September 18, 2020 1 hour ago, Augus said: Could be a hoax If it is legit, he should have ZERO problems with confirming this note. Just to release something like that, means he is ready for a huge undertaking. I would suspect that he'll flat out say that its not true, or he'll admit that it is. Easy enough to find out, or should be. This sounds fishy to me, even tho I agree with the quality and what nots. The fishy part is that a dealer would admit in such drastic terms, this very thing. Quote Link to comment Share on other sites More sharing options...
Popular Post Seba Posted September 19, 2020 Popular Post Share Posted September 19, 2020 17 hours ago, ShanesPlanet said: If it is legit, he should have ZERO problems with confirming this note. Just to release something like that, means he is ready for a huge undertaking. I would suspect that he'll flat out say that its not true, or he'll admit that it is. Easy enough to find out, or should be. This sounds fishy to me, even tho I agree with the quality and what nots. The fishy part is that a dealer would admit in such drastic terms, this very thing. Eunicycles is a reputable EU dealer that is known for great after sales support and caring about customers, just like eWheels in US or Speedyfeet in UK. From what I know, this note has been sent to his customers and it was Eunicycles own initiative to resolve problems he and his customers are facing with early S18 units. If I remember, Eunicycles also put this note on his FB profile. 7 Quote Link to comment Share on other sites More sharing options...
Finn Bjerke Posted September 19, 2020 Author Share Posted September 19, 2020 This is legit Seba is correct ... he often is. 1 Quote Link to comment Share on other sites More sharing options...
..... Posted September 19, 2020 Share Posted September 19, 2020 3 hours ago, Seba said: Eunicycles is a reputable EU dealer that is known for great after sales support and caring about customers, just like eWheels in US or Speedyfeet in UK. From what I know, this note has been sent to his customers and it was Eunicycles own initiative to resolve problems he and his customers are facing with early S18 units. If I remember, Eunicycles also put this note on his FB profile. And so it seems true. Wow, that is a difficult decision for him to make and one of costs and time. BIG Kudos that there are retailers out there, willing to make sacrifices for the customer's benefit. Let's hope it goes as smoothly as possible, and people don't forget WHY they buy from such establisments. 2 Quote Link to comment Share on other sites More sharing options...
fbhb Posted September 19, 2020 Share Posted September 19, 2020 (edited) If you refer to the "S18 Suspension Overhaul" thread, I have copied & pasted several in depth write ups from the EcoDrift EUC sellers/distributors in Russia! To date, they have stated systematically overhauling over a dozen of the S18's they have had in stock. This undertaking is before they even ship their wheels out to customers, knowing that the batch 1(and some batch 2) S18's in it's "out of the box" state are Not Fit for purpose! Now that is customer service at the very highest level, when a distributor Will Not knowingly allow faulty products to reach it's customers in the first place! Edited September 19, 2020 by fbhb Quote Link to comment Share on other sites More sharing options...
the0r1st Posted September 20, 2020 Share Posted September 20, 2020 well lets hope the other distributors follows Eunicycles lead... Quote Link to comment Share on other sites More sharing options...
RockyTop Posted September 20, 2020 Share Posted September 20, 2020 I would like to see what the kit includes and suggest. 2 Quote Link to comment Share on other sites More sharing options...
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