Roberto Diaz Raldiris Posted November 7, 2019 Share Posted November 7, 2019 (edited) i have 18l and the app try to upgrade the firmware and i stop it by accident , now the 18l dont turn on, someone can help me? Edited November 7, 2019 by Chriull Quote Link to comment Share on other sites More sharing options...
Chriull Posted November 7, 2019 Share Posted November 7, 2019 7 minutes ago, Roberto Diaz Raldiris said: i have 18l and the app try to upgrade the firmware and i stop it by accident , now the 18l dont turn on, someone can help me? Hi - i split your post into a new thread. Quote Link to comment Share on other sites More sharing options...
TomOnWheels Posted November 7, 2019 Share Posted November 7, 2019 Connect the wheel to power supply and try then to run app again. It should resume failed upgrade. 1 Quote Link to comment Share on other sites More sharing options...
Chriull Posted November 7, 2019 Share Posted November 7, 2019 (?Theoreticly?) One should be able to restart the upgrade process. If it does not work out your reseller should be able to help. If not @Micheal Shen or @US69 can (maybe) help you. Quote Link to comment Share on other sites More sharing options...
Roberto Diaz Raldiris Posted November 7, 2019 Author Share Posted November 7, 2019 Thank you guys, I try all that and nothing just connect bluetooth 😢 Quote Link to comment Share on other sites More sharing options...
Roberto Diaz Raldiris Posted November 7, 2019 Author Share Posted November 7, 2019 2 hours ago, Chriull said: (?Theoreticly?) One should be able to restart the upgrade process. If it does not work out your reseller should be able to help. If not @Micheal Shen or @US69 can (maybe) help you. I can't send no messages to them. 2 hours ago, TomOnWheels said: Connect the wheel to power supply and try then to run app again. It should resume failed upgrade. Nope, I try that. Quote Link to comment Share on other sites More sharing options...
The Fat Unicyclist Posted November 8, 2019 Share Posted November 8, 2019 Did you buy your EUC locally? Your dealer should have access to a different app that can push out the firmware. 2 Quote Link to comment Share on other sites More sharing options...
TomOnWheels Posted November 8, 2019 Share Posted November 8, 2019 2 hours ago, The Fat Unicyclist said: Did you buy your EUC locally? Your dealer should have access to a different app that can push out the firmware. Yeah, in this case the special app is needed with help of your local seller. Quote Link to comment Share on other sites More sharing options...
Chriull Posted November 8, 2019 Share Posted November 8, 2019 10 hours ago, Roberto Diaz Raldiris said: I can't send no messages to them. Yes - that's not possible for newest members. But there are other ways to notify them (linked in the forum rules), as for i example i did in my post here. If possible and as written here your first help should be your reseller - he should have anthing to help you. Sometimes it just takes some (!many!) trials to get a connection to the chinese servers with the firmware and get the update process starting - sometimes one has just bad luck while tryng to resume the update . Here are many topics concerning problems/solutions in regard with KS app/fw updates - maybe you find something helping you. To get help here from members experienced with such problems they'd need most presumably more details like android/iphone, KS app version, if the app can still connect or not, etc, ... Good luck, so that you can resume driving soon! Quote Link to comment Share on other sites More sharing options...
Micheal Shen Posted November 16, 2019 Share Posted November 16, 2019 On 11/8/2019 at 6:07 AM, Roberto Diaz Raldiris said: I can't send no messages to them. Nope, I try that. Do you still have this problem? Currently, we consider to release KS-18L FW V1.14. And there is no available FW in Kingsong APP server for user to upgrade. Quote Link to comment Share on other sites More sharing options...
Matthieu Thegrey Posted November 16, 2019 Share Posted November 16, 2019 (edited) @Micheal Shen do you know if there is a solution for KS18L stuck to 1.12 Firmware? A lot of us can't do the upgrade from 1.12 to 1.13. I own two 18L, only the most recent could not be upgraded?! The app simply states that it's the last version. Edited November 16, 2019 by Matthieu Thegrey Quote Link to comment Share on other sites More sharing options...
Micheal Shen Posted November 16, 2019 Share Posted November 16, 2019 9 minutes ago, Matthieu Thegrey said: @Micheal Shen do you know if there is a solution for KS18L stuck to 1.12 Firmware? A lot of us can't do the upgrade from 1.12 to 1.13. I own two 18L, only the most recent could not be upgraded?! The app simply states that it's the last version. Email to support@szkingsong.com, will provide the video and account for you to upgrade the firmware to V1.13. Kingsong APP server no update FW on it, it's just null. That's why can't upgrade. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.