Hellkitten Posted March 4, 2023 Share Posted March 4, 2023 Just over a week ago my V11 gave me a similar error message and refused to balance. I was across town at a friends house and had to Uber home. Super pain in the ass. I emailed inmotion and had to send them the serial number of the wheel and the wheel log for them to review. Turns out there was nothing wrong with it or any components, the wheel detected a voltage irregularity and shut down for safety. After a week of back and forth they finally unlocked my wheel. Hopefully your wheel is fine and won’t need to go through that process. Let me know if you have further issues and want any more information. 3 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 (edited) Update rested it 30 minutes inside and after power up no error message. I went ahead and recharged the wheel. Seems good again. Edited March 5, 2023 by Josiah 3 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 Oops, just realized the charger says charging like normal for a few seconds then switches to the fully charged indicator while the wheel is still stuck at 40% battery 2 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 3 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 Sent a message over to IM and one over to Ewheels 3 Quote Link to comment Share on other sites More sharing options...
Tawpie Posted March 5, 2023 Share Posted March 5, 2023 (edited) 37 minutes ago, Josiah said: Individual cell voltage monitoring for the win! I'd keep that wheel somewhere that it can burn if it decides to. Not saying it will, but it's not happy at all. At least take that pack off and sequester it. Interesting though, IM's "about our new battery" video talked about their triangle communication and the BMSs talking to the motherboard and all that. I would have expected both the motherboard AND the BMS to have called a party foul on both under and over voltage cells. It may have initially, but seems to have decided it's ok now? Edited March 5, 2023 by Tawpie Quote Link to comment Share on other sites More sharing options...
Paul A Posted March 5, 2023 Share Posted March 5, 2023 Does Mrs J know what to do if there is smoke/popping noises/flames emanating from a wheel? Quote Link to comment Share on other sites More sharing options...
Punxatawneyjoe Posted March 5, 2023 Share Posted March 5, 2023 5 minutes ago, Tawpie said: decided it's ok now? Quote Link to comment Share on other sites More sharing options...
Punxatawneyjoe Posted March 5, 2023 Share Posted March 5, 2023 Very sorry to hear this man, have you looked the wheel over to make sure there is no damage to the battery case in any spots? Unfortunately i would agree with others saying make sure it's kept in a place that if something happens, everyone will be ok. You said the message is there again now right? The battery protection message? The dramatic discrepancy between those two cells next to each other like that is bizarre. Quote Link to comment Share on other sites More sharing options...
Funky Posted March 5, 2023 Share Posted March 5, 2023 (edited) Seems good time to buy new wheel.. Warranty should replace the pack.. Edited March 5, 2023 by Funky 2 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 5, 2023 Author Share Posted March 5, 2023 (edited) Don’t see any damage on the wheel. Front handle has a touch of play. Cell readout looks more normal now. Edited March 5, 2023 by Josiah 2 Quote Link to comment Share on other sites More sharing options...
Popular Post Tawpie Posted March 5, 2023 Popular Post Share Posted March 5, 2023 (edited) 38 minutes ago, Josiah said: Cell readout looks more normal now. I would still pressure eWheels for a replacement pack ASAP. Even though a cell can be revived from being below 2.5V, I would never trust that cell again. Never ever. And you have one at 5.1 V which should have gone boom (might be a BMS defect not to prevent overcharge or maybe it's over reporting the voltage?). Besides, IM should want that back so they can see what happened and perhaps they can prevent it from happening to other wheels... is it an assembly problem that can be fixed with training and QC or is it something else. Potted batteries are a brand new thing on EUCs, there is still much to be learned. Edited March 5, 2023 by Tawpie 4 1 1 Quote Link to comment Share on other sites More sharing options...
Punxatawneyjoe Posted March 8, 2023 Share Posted March 8, 2023 Just looking for an update, even my wife was asking about your wheel yesterday.. Hope it's good news @Josiah. 1 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 8, 2023 Author Share Posted March 8, 2023 6 hours ago, Punxatawneyjoe said: Just looking for an update, even my wife was asking about your wheel yesterday.. Hope it's good news @Josiah. Thank you both for asking! I’ve been working with Jason at ewheels and a service rep from IM on an email thread. There making sure it’s not a software/ firmware issue. Jason said he might go ahead and locate then ship a battery replacement. Looks like I’ll be tearing the wheel down myself soon. Here’s a short clip from the wheel acting strange last night. https://m.youtube.com/shorts/wpXGWMoI6o4 1 1 Quote Link to comment Share on other sites More sharing options...
Paul A Posted March 8, 2023 Share Posted March 8, 2023 7 minutes ago, Josiah said: wheel acting strange Maybe the few times it was stored outside in the cold car has caused condensation internally, and damaged the electronics? Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 8, 2023 Author Share Posted March 8, 2023 2 hours ago, Paul A said: Maybe the few times it was stored outside in the cold car has caused condensation internally, and damaged the electronics? That’s possible. I have read here on the forum of others storing their wheels in colder environments. The cost of heat has been very high this winter. Some choosing to save money by letting some parts of the house get colder than they would otherwise. 1 Quote Link to comment Share on other sites More sharing options...
Paul A Posted March 9, 2023 Share Posted March 9, 2023 (edited) 5 hours ago, Josiah said: cost of heat has been very high this winter. Maybe DIY foam sandwich boards, cut to size, to place on windows, to greatly insulate and prevent heat loss. Foam blocks are sometimes used in shipping containers as padding to prevent contents from moving whilst in transit. is: large packing peanuts. Large, rectangular, uniformly sized, easy to cut, easy to glue/silicone to cardboard. Importers happy to give it away free. Costs them to remove rubbish. Just don't ever have it catch alight, or it will be DIY Grenfell Towers. If you ever view a house with a thermal imager, there is massive heat loss via the glass. Edited March 9, 2023 by Paul A 1 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 10, 2023 Author Share Posted March 10, 2023 Jason at Ewheels is sending parts to me (not sure if it’s both battery packs or one pack) and InMotion sending parts to Jason (pack #1). they have confirmed battery 1 needs to be replaced. Bit of a time lag of course. I’ve had so many weird error messages and still showing the 5.1 v cell next to the low volt cell. drained battery to 28%. Jason asked me to charge the new batterie one at a time. Unplug the left side and charge the right by itself and that should be sufficient. Is the left side pack # 2? If I’m standing on the wheel are the right/ left sides the same as my own right and left? 2 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 10, 2023 Author Share Posted March 10, 2023 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 10, 2023 Author Share Posted March 10, 2023 I’ve got a 20lb shipment coming in from Arizona. That’s probably 1 battery from Jason. Do you guys know if the packs are handed right and left? Will I know which side it is by the shape or are they symmetrical? Quote Link to comment Share on other sites More sharing options...
Punxatawneyjoe Posted March 10, 2023 Share Posted March 10, 2023 Just now, Josiah said: Do you guys know if the packs are handed right and left? I think they have a mark on the inside R/L. I would imagine it's standing on it facing forward right/left 1 Quote Link to comment Share on other sites More sharing options...
Josiah Posted March 10, 2023 Author Share Posted March 10, 2023 (edited) That error message about the failed sensor and driver board is that referring to the raptor controller? Edited March 10, 2023 by Josiah Quote Link to comment Share on other sites More sharing options...
Punxatawneyjoe Posted March 10, 2023 Share Posted March 10, 2023 3 minutes ago, Josiah said: That error message about the drive board is that the raptor controller? No from what i understand it is the board under the display board, i will be replacing mine.. 1 Quote Link to comment Share on other sites More sharing options...
Tawpie Posted March 11, 2023 Share Posted March 11, 2023 9 hours ago, Josiah said: Jason asked me to charge the new batterie one at a time. Unplug the left side and charge the right by itself and that should be sufficient. I shouldn't speak for Jason but I believe what he wants you to do is to charge both batteries, but charge them one at a time so that they are at (nearly) the same voltage when they're both plugged in... not being at the same voltage will cause the wheel to declare a battery fault and it won't work. At all! IM added this as a safety feature after a couple-three brand new V11s burst into flames presumably because their packs were at significantly different voltages from each other. 3 Quote Link to comment Share on other sites More sharing options...
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