veggies Posted June 20, 2016 Share Posted June 20, 2016 I got my Ninebot One E+ from forwardca.com in early March for $799, which was an absolute steal (especially given it came with a real US warrantee). It shipped quickly and well-packaged, and I didn't have any problems for a few months: Flat tire in early June. After disassembling it, the unit itself started making a nasty rubbing noise on every rotation. Eventually I emailed forwardca. Jake called me back on my cell the next day and offered to send me a new inner tube for free (I would have happily paid for one) as well as giving me instructions over the phone on how to fix the rubbing. It worked. I wish I'd called earlier. Second problem: I was leaning back against the wall a few days ago when the unit just kicked off and I just about fell over. I emailed Jake describing the problem same-day... fast response, again. This time I'm being mailed a new control board. For free. I sent the email Sunday afternoon, and it's now already been mailed less than 24 hours later. In sum: I can't speak highly enough about these guys. The place rocks, Jake rocks, and I recommend doing your business here even if it means spending a few more bucks to do so (though in likelihood you'll be saving them). Thanks Jake! Link to comment Share on other sites More sharing options...
Hunka Hunka Burning Love Posted June 21, 2016 Share Posted June 21, 2016 These guys are the real deal. I don't know if they have an exclusitivity clause with Ninebot, but they should consider branching out and offering other wheel brands as well. Then again that can add to more complicated issues like stocking other brand components and dealing with specific problems across different lines as well as issues of working with offshore companies. Sometimes it's better to avoid being a jack of all trades and a master of none. You wouldn't expect a Lexus dealer to be selling brand new Cadillacs. On the flip side, diversity of products offered can reach a larger target audience. Don't mind me I'm in my rambling, ranting mode... In any case, I for one can't speak more highly of them based on their actions. Link to comment Share on other sites More sharing options...
Shoe73 Posted June 24, 2016 Share Posted June 24, 2016 I have also had a very good experience with them. And their prices are the best! Link to comment Share on other sites More sharing options...
Rehab1 Posted June 30, 2016 Share Posted June 30, 2016 THUMBS UP on @FORWARD california's customer service! Link to comment Share on other sites More sharing options...
Dascoyne Posted July 22, 2016 Share Posted July 22, 2016 It's great to know I just did business with a stand up business. I just purchased my first EUC from Forward CA. They had the best price I could find and Jake was quick to reply to my emails. I placed my order on Wednesday and on Thursday afternoon it was there at my home! Granted, I live in the same state but this was a pleasant surprise. I can hardly wait to take her out but I'm still waiting for my knee, elbow and wrist protection I ordered from Amazon! Thanks, Jake! Link to comment Share on other sites More sharing options...
yourtoys7 Posted August 19, 2016 Share Posted August 19, 2016 totally agree, A+ service. Link to comment Share on other sites More sharing options...
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