Jtn260 Posted December 17, 2019 Share Posted December 17, 2019 Hi guys, I just received a brand new 16X and connected it to the iOS application. At the top of the screen, it displays an "Illegal Device" message along with my serial number. Has anyone encountered this and will this cause any issues? The wheel rides just fine and doesn't seem to have any problems. I've included a screenshot in the following link: https://imgur.com/a/EKuIcZX Thanks. Quote Link to comment Share on other sites More sharing options...
The Fat Unicyclist Posted December 17, 2019 Share Posted December 17, 2019 If your App version pre-dates the 16X, then it won't recognise it and will show it as being an "illegal device". Upgrading to the latest app version (one that is new enough to recognise the 16X) should resolve your problem. 2 Quote Link to comment Share on other sites More sharing options...
travsformation Posted December 18, 2019 Share Posted December 18, 2019 (edited) 22 hours ago, The Fat Unicyclist said: If your App version pre-dates the 16X, then it won't recognise it and will show it as being an "illegal device". Upgrading to the latest app version (one that is new enough to recognise the 16X) should resolve your problem. I got that with the 18XL (1st batch) back when I first received it Edited December 18, 2019 by travsformation Quote Link to comment Share on other sites More sharing options...
Chriull Posted December 18, 2019 Share Posted December 18, 2019 On 12/17/2019 at 5:03 AM, Jtn260 said: Hi guys, I just received a brand new 16X and connected it to the iOS application. At the top of the screen, it displays an "Illegal Device" message along with my serial number. Has anyone encountered this and will this cause any issues? The wheel rides just fine and doesn't seem to have any problems. I've included a screenshot in the following link: https://imgur.com/a/EKuIcZX Thanks. Or you can use darknessbot Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.