Poor experience with eBay seller: FREEMOTIONSHOP

[Propulsion]

Hey guys, I just wanted to share my experience with the eBay seller FREEMOTIONSHOP

I purchased a V5F+ from them in October. From the get go, there were concerns.

1. He simply copied the ewheels website for his item description (see picture)

2. He didn't have the item in stock even though the ad said otherwise, which delayed the arrival to about 2 weeks.

3. The receipt I got was of a lower price than I paid, when I asked, he said he was doing that to avoid paying taxes.

4. Worst of all, the wheel DIED after 1 month of very tame riding. Dumped me off abruptly, injuring my right knee. 

What followed was a long aggravating back and forth with the seller. He first accused me of water damage, then said he only has a 14 day return policy, finally asking me to contact inmotion in China vs. a cheap ninebot as replacement.

So what I learned through this whole experience is that where you buy your wheel matters. There is an expected failure rate with these things and when that happens, is the seller going to be on your side?

[Circuitmage]

I can -1 that, for that dealer.

When I ordered my V3Pro, it never made it to my house after a 2 week trip from Canada. UPS was at fault for losing it, though, so I couldn't blame them, however it was a big blocker.

Communication with the dealer was good, however and he sent me a replacement. However the replacement was not the color I wanted.

Then, when I tried to recharge it, it did not work. After hours and hours of troubleshooting , going on this forum, and getting help from @Jason McNeil, I realized it was a bad battery/control board. The dealer DID pay for shipping back, and give me refund.

6 weeks later UPS found the first one, but by then @Jason McNeil had quickly sent me a good unit.

Basically, it took several weeks just to get what I wanted, and that dealer could not even get one to me that worked.

I felt lucky to get my money back, but for all the time and energy I put into it, it cost me a bit more than just money. 

Edited December 6, 2017 by Circuitmage
Should be -1 , not +1

[Propulsion]

Thanks for sharing, this was not the way I was looking forward to entering the EUC community :/

[US69]

8 minutes ago, Propulsion said:

Thanks for sharing, this was not the way I was looking forward to entering the EUC community :/

This seller was mentioned here before.

When i remember it correctly, even when @Jason McNeil asked him to remove ewheels from his advertising, Jason was just ignored!

So now its the 2nd or 3rd time someone had probs with that "freemotionshop"...

[Propulsion]

He's refusing to take any responsibility at this point and told me "ask @Jason McNeil to fix it for you."  How do people like this stay in business? 

[US69]

17 minutes ago, Propulsion said:

He's refusing to take any responsibility at this point and told me "ask @Jason McNeil to fix it for you."  How do people like this stay in business? 

Thats really ridiculous! Have you seen that, @Jason McNeil??? For People that dont know this Forum, and guess that's your ebay account, he is even damaging your Reputation. Perhaps Jason can announce foulplay on ebay? I have no clue :-(

 

@Propulsion I wasn't that Long on ebay...but perhaps you have used PayPal and have some protection over that?

At least you should give him a bad rating...

[Keith]

52 minutes ago, Propulsion said:

He's refusing to take any responsibility at this point and told me "ask @Jason McNeil to fix it for you."  How do people like this stay in business? 

Possibly a slightly bigger issue here is that, to the best of my knowledge, only @Jason McNeil had the V5F+ as that configuration was made specifically for him to his specification.

Therefore you also are likely to have a trade descriptions issue - I.e. that wheel is very likely to not be the V5F+ at all but some lower specification (and considerable cheaper) version.

Of course, on top of this, whilst Jason is a brilliant guy who has gone well beyond any legal requirements to help the EUC community, he has to, and is fully entitled to, make a living. Helping someone who saved money by buying through the back door rather than though him would, eventually result in commercial suicide. It would not be at all unreasonable for him to tell you he will not assist you.

@KingSong69 is right though this guy should not be allowed to sell on eBay, unfortunately trying to stop him is also likely to cost @Jason McNeil time and money he shouldn’t have to bother with.

@Propulsion, as to how he stays in business, the answer to that is simple, because people like you send him money ?

Edit: I note they also have an online shop which also says it sells the Inmotion V5F+ https://freemotionshop.com/product/inmotion-v5f/ I also note that no geographical location, phone number or name is published anywhere on that website. To me that is the first rule of do not touch with a barge pole. The second rule of don’t touch is selling a product they should have no access to like the V5F+ . Their own eBay advert copied from Jason’s sites says clearly that the V5F+ is exclusive to eWheels/Wheelgo, so why would Freemotion be selling it then? 

Edited December 8, 2017 by Keith

[Jason McNeil]

3 hours ago, Keith said:

@Jason McNeil had the V5F+ as that configuration was made specifically for him to his specification.

That was during the halcyon honeymoon period with Inmotion back way back in early 2016. Until then Inmotion were dead set on using the 2.2Ah Samsung 22P cells, because the price was only $1.7/cell, as opposed to $3/cell of the 3.2Ah LG MH1. My prime argument for using the superior cells was that the utility factor would be greater than the incremental extra cost.

These discussions/requests eventually lead to the development of the V8 several months later. Obviously Inmotion had some very talented Engineers, & credit belongs to them for producing this very successful Wheel, but based our many dialogues, I do believe I was strongly influencing factor to pushing the company in this direction. So how ironic is it now, that I'm the only Distributor in the World now debarred from selling either of these Wheels, despite the involvement in bringing them about... 

From: Jason McNeil

Date: 2016-02-26 03:42

Subject: V5 Needs an Update

[JM]Hi, I understand about the cost difference but fail to grasp why you guys don't think the performance and capacity increases are worth it? As possible alternatives to the 30q, can we look at the LG MH1 or MJ1 as well (both very good cells)?

What about the other technical questions?

Let's get this project underway!

Jason
Any feedback from the other message? 

[JM]The single Wheel market is desperate for a decent & reliable 16" Wheel along the below specifications, is something like this on the Inmotion development roadmap?

• 16" diameter Wheel
• Weight of 12kg max 
• Between 40-60 cells within the Wheel housing 
• At least 800W sustained power rating 
• Maximum speed of 25kph out of the box, which can be unlocked to 30kph after customer signs liability waiver, etc...  

[INMOTION]

Dear Jason,

Sorry delay reply,for your V5++ project suggestion is on our inner tech discussion.

Details please see my reply in red below.

-----In our mind,we think this will be a new model design,instead of just be extended on current V5.

       For V5,we think there just can be changed different cells to increase battery capacity,to increase range,but can not change any power issue,for the same motor limited.

       So,to ensure the V5++ can be achieved,there just can think about cells exchange now,so how about your idea?

       And for your suggestion above,actually,we will have a new big wheel model (16 inch wheel) on design,and which should be released soon in 2016,so your suggestion will be considered 

       in this new model.

 

Edited December 8, 2017 by Jason McNeil

[Propulsion]

@Keith you make some valid points. I'm brand new to the EUC game, and only discovered the forum after I bought my wheel.  If I had known Jason's reputation, I would've chosen differently. I absolutely regretting giving FREEMOTIONSHOP my business.  

[UniMe]

Hi, I'm linking this to a different thread with similar experiences.