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EUC World isn't uploading tours all times


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I don't know If I doing wrong but tours sometimes are recorded/uploaded and sometimes not, I am Premium user, so, is not that.

Is there any setting that limit or restrict uploading to the web page?

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I also have been having problems. Last 3 times it didn't record my ride.

I have recorded many tours before. As i like to check what speed, safety margin, etc.. I ride at.

I normally do this> I connect bluetooth, GPS, EucWorld to wheel. I start tour. (Phone doesn't go to sleep mode, while EucWorld is open.) At the end of ride, before i turn off the wheel i end my tour and then switch on wi-fi. And put my phone on my desk. (EUCWorld still running and all..) After 5-6hrs i try to check my tour online = nothing... 

I even reinstalled the EucWorld from scratch, still nothing. How long does it take to upload the tour anyways?

Also at start it didn't record my tour as phone went into sleep mode. As soon as screen turned black the GPS stop tracking and whole thing on map went "highwire". Straight lines on map, etc.. Workaround i found was - checking the option to leave phone awake while EucWorld if open - fixed that for me. 

But now tours aren't uploading, i don't know why.. 

Edited by Funky
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1 hour ago, Funky said:

How long does it take to upload the tour anyways?

mine upload in minutes... perhaps there's an issue on the backend? Make sure that if you're not using cellular, to turn wifi only on. Maybe even if you are using cellular, reception might not be good enough in the house? I don't know!

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I have tried all the available possible settings, including wifi on/off, and keeping phone awake, but not solved; it has been passed several days, sometimes the tours are uploaded and sometimes not.

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On 8/26/2022 at 7:11 PM, Mauricio said:

I have tried all the available possible settings, including wifi on/off, and keeping phone awake, but not solved; it has been passed several days, sometimes the tours are uploaded and sometimes not.

Have you reported this problem by sending issue report from the app?

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I have oposite findings tour is there but log is not on EUC world side under logs is nothing with date 29.8.22 (i want remake curent alarms on C38 MSH i ride this tour very hard but not log on site) In phone log exist 2022-08-29 190151.csv 5,3Mb. ( in/storage/emulated/0/Download/eucworld)

Maybe my phone problem because i have 2 EUCworld folder one is on root phone(logs and SOUNDS) and second is in/storage/emulated/0/Download/eucworld and logs is here (actual)

 

https://euc.world/tour/613201437030052

 

@Mauricio Anyway in my experience is very important Fix GPS satelite data before runing EUCWORLD simply say turn on gps status app catch location +-3m and after that start eucworld if i not do that manytimes TOUR is not created(only log) .

 

I have premium : This is my 5 last logs on site 

 

456 KiB
NABÍDKA
8 KiB
NABÍDKA
2 MiB
NABÍDKA
3.2 MiB
NABÍDKA
5.8 MiB

. And this is my last 5 TOURS on web:

thumbnail?width=200&height=200
4,35 km v Příbor
31. srpen 2022 15:26 CEST  
8 km/hPRŮMĚRNÁ  20 km/hMAX.
King Song KS-16X  4,35 km  34 mins
NABÍDKA
thumbnail?width=200&height=200
3,11 km od Skotnice do Příbor
30. srpen 2022 17:33 CEST  
6 km/hPRŮMĚRNÁ  19 km/hMAX.
King Song KS-16X  3,11 km  29 mins
NABÍDKA
thumbnail?width=200&height=200
2,95 km v Příbor
30. srpen 2022 16:00 CEST  
10 km/hPRŮMĚRNÁ  24 km/hMAX.
King Song KS-16X  2,95 km  19 mins
NABÍDKA
thumbnail?width=200&height=200
23,4 km v Příbor
29. srpen 2022 19:01 CEST  
15 km/hPRŮMĚRNÁ  37 km/hMAX.
Begode Msuper Pro C38  23,4 km  1 hr 31 mins
NABÍDKA
thumbnail?width=200&height=200
2,93 km v Příbor
28. srpen 2022 12:45 CEST  
6 km/hPRŮMĚRNÁ  19 km/hMAX.
King Song KS-16X  2,93 km  28 mins
 
Galaxy S20 FE (last android version and security patch)
Edited by DjPanJan
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3 hours ago, Seba said:

Have you reported this problem by sending issue report from the app?

No, I have not, but I will right now. Thanks

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