thatguy303 Posted November 1, 2021 Share Posted November 1, 2021 (edited) Hello everyone. I bought a kingsong 18xl from freemotionshop back in July. The wheel is dead. It is still under warranty but I can't get in touch with freemotion. I have called, emailed, used messenger on there site and I don't get a response. Does anyone know if they are still in business? Has anyone had any luck with warranty issues and dealing with freemotion? I don't want to start leaving bad reviews, but I want my wheel working. Update. Freemotion has sent me all parts that I need to fix my 18xl. They sent them for free and told me they apologize for the miscommunication. I can't say a bad thing about them at this point. They came through like rockstars for me Edited November 9, 2021 by thatguy303 Spoke with freemotion today 1 Quote Link to comment Share on other sites More sharing options...
OldFartRides Posted November 1, 2021 Share Posted November 1, 2021 All I got for ya is that I bought a wheel from them this summer and they didn’t respond to emails after the sale. Best, Quote Link to comment Share on other sites More sharing options...
thatguy303 Posted November 1, 2021 Author Share Posted November 1, 2021 7 minutes ago, OldFartRides said: All I got for ya is that I bought a wheel from them this summer and they didn’t respond to emails after the sale. Best, Thanks for your reply 1 Quote Link to comment Share on other sites More sharing options...
No1up Posted November 1, 2021 Share Posted November 1, 2021 This is why losing ewheels would be terrible 2 Quote Link to comment Share on other sites More sharing options...
Silverfish Posted November 1, 2021 Share Posted November 1, 2021 perhaps pretend to be interested in a new wheel Quote Link to comment Share on other sites More sharing options...
Chriull Posted November 2, 2021 Share Posted November 2, 2021 9 hours ago, thatguy303 said: Hello everyone. I bought a kingsong 18xl from freemotionshop back in July. The wheel is dead. It is still under warranty but I can't get in touch with freemotion. I have called, emailed, used messenger on there site and I don't get a response. Does anyone know if they are still in business? Has anyone had any luck with warranty issues and dealing with freemotion? I don't want to start leaving bad reviews, but I want my wheel working. As it seems you should prepare for the worst: You have some chance to back your warranty claims with the help of paypal or credit card "escalaction"? Or with the help of a lawyer? Otherwise ... For other reports/more information try googling for site:forum.electricunicycle.org freemotion BTW: In case you manage to return the wheel for your warranty claim imho recording the state of the wheel in every detail, best with some "trusted professional" before shipment could be very very helpfull... Not that the wheel receives spontanous miraculous healing on the way. Or inexplicable but clear signs of warranty exluded customer faults appear... 9 hours ago, thatguy303 said: The wheel is dead If you like to describe what happened to your wheel with detailed symptoms, maybe a relative easy solution can be found to revive the wheel? For example a new motherboard is not to expensive and should be doable for many customers. This could get you riding again without going through this most probable time and nerve consuming hassle. Or prevent a total loss ... If you are prepared to go the way to claim your rights imo any lawyer would recommend one to not publish any details... 1 Quote Link to comment Share on other sites More sharing options...
UniMe Posted November 3, 2021 Share Posted November 3, 2021 Ya, don't mess about -- lock it up through paypal immediately and learn how to test the battery pack, or find someone who can. Then, prepare for the onslaught of expletives and harassing emails/texts. He only stopped this when I told him I was keeping all of his communications and would initiate legal action if he didn't back off. It's funny, I haven't seen that pick of the guy for a while. But yip, I just don't like his face! It's the kinda face that makes me wanna slap someone. Quote Link to comment Share on other sites More sharing options...
thatguy303 Posted November 9, 2021 Author Share Posted November 9, 2021 Update on freemotion I spoke with them today and they are sending all parts I need to repair my wheel free of charge. 3 Quote Link to comment Share on other sites More sharing options...
BarrettJ Posted November 10, 2021 Share Posted November 10, 2021 (edited) Did you actually receive the parts? I was told several times they would send the parts for my non-working V11 (after not getting responses for exceedingly long times) and they never actually sent them. I finally finished (and won) the CC dispute process a few days ago. Edit: I’ve been planning to post a “review” of them (literally just the transcripts of our “conversations” with time stamps, ie what I sent the CC dispute team) but wanted to wait until it was fully resolved before posting Edited November 10, 2021 by BarrettJ Added edit 2 Quote Link to comment Share on other sites More sharing options...
PLEASE_DELETE Posted November 11, 2021 Share Posted November 11, 2021 (edited) Deleted. Edited March 17 by PLEASE_DELETE Quote Link to comment Share on other sites More sharing options...
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