Jrkline "Wheel Whisperer" Posted October 22, 2015 Posted October 22, 2015 I recently received a new King Song 18'' wheel on the second of this month and have not been able to adjust the settings with the new android app.The app connects to the unit just fine and shows voltage and temp etc. but whenever I try to change ride mode or due a level calibration,the apps says illegal device and does nothing.This is very frustrating due to the fact that the wheel is currently set to "study"mode by default and limits the wheels power and responciveness.According to Tina @ King Song,they believe that the problem is in the bluetooth chips installed in the latest production batch and are making plans to send out new chips to suppliers.I'm curious how many people are having the same problem or if anyone has a new unit with a working app that allows you to adjust the settings?And is this also being experienced by anyone using the IOS app or is it just an android problem?
OliverH Posted October 22, 2015 Posted October 22, 2015 Oh dear. So there's a problem in their quality management process. No checks of confirmity. Keep us informed if you get a new control board.
Jason McNeil Posted October 22, 2015 Posted October 22, 2015 Had a quick chat with Tina about this issue this morning: from what I've understood, problem is related to an incompatibility between the App version & BT module firmware. If this is so, a workaround is to install an APK directly that's compatible with the bluetooth module. They said they will be adding BT-App connection tests as part of the QC process from now on...
Daebiduh Posted November 1, 2015 Posted November 1, 2015 Any new developments on the KS app? I just got it and riding it in ride mode is not fun. Hope there is a fix soon. Im anxious to ride it on the other mode and get the higher speeds.
Sweet M Posted November 1, 2015 Posted November 1, 2015 Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit?
Hank Posted November 1, 2015 Posted November 1, 2015 8 hours ago, Sweet M said: Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit? Sounds reasonable as the EUC doesn't care what OS is used to make the proper bluetooth connection...
Jason McNeil Posted November 1, 2015 Posted November 1, 2015 8 hours ago, Sweet M said: Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit? New info: seems that those users who are affected have BT modules that are incompatible with any version of the software.
SlowMo Posted November 1, 2015 Posted November 1, 2015 1 hour ago, Jason McNeil said: New info: seems that those users who are affected have BT modules that are incompatible with any version of the software. Easy fix. Buy new phones.
SlowMo Posted November 1, 2015 Posted November 1, 2015 Oh. That's bad. The bluetooth modules inside are not plug and play devices. Needs desoldering to remove and may cause more damage if not properly handled with.
Jason McNeil Posted November 1, 2015 Posted November 1, 2015 Afraid so. If there is a positive aspect to this story, it's that they will be 'now' testing every Wheel's connectivity before shipment.
Jrkline "Wheel Whisperer" Posted November 1, 2015 Author Posted November 1, 2015 2 hours ago, SlowMo said: Oh. That's bad. The bluetooth modules inside are not plug and play devices. Needs desoldering to remove and may cause more damage if not properly handled with. That's correct.I opened my unit and the bluetooth is integrated right on the control board.No plug and play so if the problem turns out to be a hardware fix,the whole control board will probably have to be replaced.
SlowMo Posted November 1, 2015 Posted November 1, 2015 48 minutes ago, jrkline said: That's correct.I opened my unit and the bluetooth is integrated right on the control board.No plug and play so if the problem turns out to be a hardware fix,the whole control board will probably have to be replaced. There should still be a fix. They should make an alternative software that connects to these bluetooth 4 devices.
Jrkline "Wheel Whisperer" Posted November 1, 2015 Author Posted November 1, 2015 Let us hope,buy when? Are you listening Tina?
Sweet M Posted November 1, 2015 Posted November 1, 2015 26 minutes ago, jrkline said: Let us hope,buy when? Are you listening Tina? Not sure I understand why a company with such a good rep re: safety and quality EUs can ready a product for delivery to the public without assuring their apps accuracy....? Again, listening?
SlowMo Posted November 2, 2015 Posted November 2, 2015 Which batch is affected by his bluetooth problem? How can we identify when buying?
Jason McNeil Posted November 2, 2015 Posted November 2, 2015 Ask you local distributor to test this function before they ship it out to you...
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