Jrkline "Wheel Whisperer" Posted October 22, 2015 Share Posted October 22, 2015 I recently received a new King Song 18'' wheel on the second of this month and have not been able to adjust the settings with the new android app.The app connects to the unit just fine and shows voltage and temp etc. but whenever I try to change ride mode or due a level calibration,the apps says illegal device and does nothing.This is very frustrating due to the fact that the wheel is currently set to "study"mode by default and limits the wheels power and responciveness.According to Tina @ King Song,they believe that the problem is in the bluetooth chips installed in the latest production batch and are making plans to send out new chips to suppliers.I'm curious how many people are having the same problem or if anyone has a new unit with a working app that allows you to adjust the settings?And is this also being experienced by anyone using the IOS app or is it just an android problem? Link to comment Share on other sites More sharing options...
OliverH Posted October 22, 2015 Share Posted October 22, 2015 Oh dear. So there's a problem in their quality management process. No checks of confirmity. Keep us informed if you get a new control board. Link to comment Share on other sites More sharing options...
Jason McNeil Posted October 22, 2015 Share Posted October 22, 2015 Had a quick chat with Tina about this issue this morning: from what I've understood, problem is related to an incompatibility between the App version & BT module firmware. If this is so, a workaround is to install an APK directly that's compatible with the bluetooth module. They said they will be adding BT-App connection tests as part of the QC process from now on... Link to comment Share on other sites More sharing options...
Daebiduh Posted November 1, 2015 Share Posted November 1, 2015 Any new developments on the KS app? I just got it and riding it in ride mode is not fun. Hope there is a fix soon. Im anxious to ride it on the other mode and get the higher speeds. Link to comment Share on other sites More sharing options...
Sweet M Posted November 1, 2015 Share Posted November 1, 2015 Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit? Link to comment Share on other sites More sharing options...
Hank Posted November 1, 2015 Share Posted November 1, 2015 8 hours ago, Sweet M said: Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit? Sounds reasonable as the EUC doesn't care what OS is used to make the proper bluetooth connection... Link to comment Share on other sites More sharing options...
Jason McNeil Posted November 1, 2015 Share Posted November 1, 2015 8 hours ago, Sweet M said: Is it possible for a person to simply use an iPhone to download the iOS app and use that to make the desired speed/ride mode changes to the unit? New info: seems that those users who are affected have BT modules that are incompatible with any version of the software. Link to comment Share on other sites More sharing options...
SlowMo Posted November 1, 2015 Share Posted November 1, 2015 1 hour ago, Jason McNeil said: New info: seems that those users who are affected have BT modules that are incompatible with any version of the software. Easy fix. Buy new phones. Link to comment Share on other sites More sharing options...
Jason McNeil Posted November 1, 2015 Share Posted November 1, 2015 BT modules in the KS Wheels... Link to comment Share on other sites More sharing options...
SlowMo Posted November 1, 2015 Share Posted November 1, 2015 Oh. That's bad. The bluetooth modules inside are not plug and play devices. Needs desoldering to remove and may cause more damage if not properly handled with. Link to comment Share on other sites More sharing options...
Jason McNeil Posted November 1, 2015 Share Posted November 1, 2015 Afraid so. If there is a positive aspect to this story, it's that they will be 'now' testing every Wheel's connectivity before shipment. Link to comment Share on other sites More sharing options...
Jrkline "Wheel Whisperer" Posted November 1, 2015 Author Share Posted November 1, 2015 2 hours ago, SlowMo said: Oh. That's bad. The bluetooth modules inside are not plug and play devices. Needs desoldering to remove and may cause more damage if not properly handled with. That's correct.I opened my unit and the bluetooth is integrated right on the control board.No plug and play so if the problem turns out to be a hardware fix,the whole control board will probably have to be replaced. Link to comment Share on other sites More sharing options...
SlowMo Posted November 1, 2015 Share Posted November 1, 2015 48 minutes ago, jrkline said: That's correct.I opened my unit and the bluetooth is integrated right on the control board.No plug and play so if the problem turns out to be a hardware fix,the whole control board will probably have to be replaced. There should still be a fix. They should make an alternative software that connects to these bluetooth 4 devices. Link to comment Share on other sites More sharing options...
Jrkline "Wheel Whisperer" Posted November 1, 2015 Author Share Posted November 1, 2015 Let us hope,buy when? Are you listening Tina? Link to comment Share on other sites More sharing options...
Sweet M Posted November 1, 2015 Share Posted November 1, 2015 26 minutes ago, jrkline said: Let us hope,buy when? Are you listening Tina? Not sure I understand why a company with such a good rep re: safety and quality EUs can ready a product for delivery to the public without assuring their apps accuracy....? Again, listening? Link to comment Share on other sites More sharing options...
SlowMo Posted November 2, 2015 Share Posted November 2, 2015 Which batch is affected by his bluetooth problem? How can we identify when buying? Link to comment Share on other sites More sharing options...
Jason McNeil Posted November 2, 2015 Share Posted November 2, 2015 Ask you local distributor to test this function before they ship it out to you... Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.