dhlee3 Posted August 25, 2015 Share Posted August 25, 2015 I received my King Song 14C about two weeks ago and have ridden it about a dozen times. It offers one of the smoothest rides of any glidewheel I have ridden so far. The problem is that it does not work any more. I am worried that the construction inside is not durable.After riding through a grass field I hit a bump that threw me off. This was not a big fall and I was going less than 10km/hr. When I tried to get the wheel going again, it would not start - it had about 75% battery left. When I try to turn it on, the lights do a quick flash, it makes a small whimper, and then nothing - it never turns on. It's been like this for a couple days now so it's not a temporary issue that is going away. I contacted Tina who gave me a suggestion to try that did not work. I am waiting to hear back on next steps.Anyone else had similar experience? Link to comment Share on other sites More sharing options...
Jason McNeil Posted August 25, 2015 Share Posted August 25, 2015 Can you connect to the Wheel with the App? What's the reported voltage? If that checks out, then it's probably the control-board which has failed. KS have an improved board that they released a week back. They've also just hired a new manager of QC, who she says is going to be much more thorough in making sure issues don't make it through the safety net. Link to comment Share on other sites More sharing options...
dhlee3 Posted August 25, 2015 Author Share Posted August 25, 2015 Unfortunately, the app is only for Android and not available for iPhone yet which is what I have. Tina asked if I could connect to the BT, but it doesn't come up as a device on my phone. I really love the KS wheels and think they could quickly become a dominant brand, but if they don't get rigorous with the QC, these types of failures are going to sink them. Link to comment Share on other sites More sharing options...
Jason McNeil Posted August 25, 2015 Share Posted August 25, 2015 Can you borrow a friend's, relative's phone, just to check the voltage? Link to comment Share on other sites More sharing options...
Donafello Posted August 28, 2015 Share Posted August 28, 2015 Any follow up to your problem? I hope it's working out for you. Link to comment Share on other sites More sharing options...
BobbyDee Posted August 28, 2015 Share Posted August 28, 2015 I'm hoping the company work this out with you. I am waiting for mine, which is supposed to here be a few more days. Sometimes, even quality merchandise have freak accidents/breakdowns. When that happens, the company should show good customer service, and that would be a huge plus for King Song. If the customer service is not good, then that's real bad news for the company and the customer. I hope this has a happy ending for all concerned. Link to comment Share on other sites More sharing options...
Donafello Posted August 28, 2015 Share Posted August 28, 2015 I'm hoping the company work this out with you. I am waiting for mine, which is supposed to here be a few more days. Sometimes, even quality merchandise have freak accidents/breakdowns. When that happens, the company should show good customer service, and that would be a huge plus for King Song. If the customer service is not good, then that's real bad news for the company and the customer. I hope this has a happy ending for all concerned.Same here. Very curious on who steps up to help him out. I'm very close to buying one in the next few days and this would be good info to know Link to comment Share on other sites More sharing options...
KaleOsaurusRex Posted August 28, 2015 Share Posted August 28, 2015 @dhlee3Where did you order your King Song unit?The way the warranty works is, King Song provides a one year warranty to your distributor on the main parts - motor, battery, and main control board.The distributor who you bought from is in charge of creating the service portion of the warranty. So, whatever you and they agreed on will apply. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.