Julianjc84 Posted May 30, 2021 Share Posted May 30, 2021 (edited) Hi, new EUC here. I am having issues uploading Tours or Logs to the website. They do not appear to be auto uploading or syncing. I can see the logs on the phone under; Internal Storage > EUC world > Logs .csv files. Under Datalogging, Start logging automatically - yes Upload logs - yes Use wifi only - no remove from phone after uploading - no Under Tours Add photos - no automatic resume - yes tour visibility - public; have tried all settings. use wifi only - no I do have premium account, As I used different email when making my account, premium account was made before making the app login. julianjc84 I am also unable to Report Bug or issue inside the app. Error An unknown error occurred, please try again later. This might also explain why I am unable to upload logs too? Edited May 31, 2021 by Julianjc84 1 Quote Link to comment Share on other sites More sharing options...
Tawpie Posted May 31, 2021 Share Posted May 31, 2021 Try signing the app out (near the bottom of the main menu) and signing back in with the email you used to register premium. My guess is it can’t equate the app login with your premium account. Quote Link to comment Share on other sites More sharing options...
Julianjc84 Posted May 31, 2021 Author Share Posted May 31, 2021 I can log into website and mobile app with username or email no problems. Both work, both list correctly as premium. Logs and tracks and bug report won't post online to view. Not sure what to do. Quote Link to comment Share on other sites More sharing options...
Seba Posted May 31, 2021 Share Posted May 31, 2021 Thank you for reporting this issue. There was a issue on the server side that prevented some user accounts from accessing some EUC World server resources. This issue is now fixed and all tours and CSV logs should synchronize within next few hours. Also issue reporting will work. 1 Quote Link to comment Share on other sites More sharing options...
Julianjc84 Posted May 31, 2021 Author Share Posted May 31, 2021 Thankyou, resolved much thanks. Quote Link to comment Share on other sites More sharing options...
wheel-life Posted July 5, 2021 Share Posted July 5, 2021 Anyone having anymore issues with tours not reporting correctly? My last tour was cut in half for some reason and my ride before that just never showed up on euc.world at all even though the log data is there. I'm a premium member also. Quote Link to comment Share on other sites More sharing options...
Seba Posted July 5, 2021 Share Posted July 5, 2021 10 hours ago, wheel-life said: Anyone having anymore issues with tours not reporting correctly? My last tour was cut in half for some reason and my ride before that just never showed up on euc.world at all even though the log data is there. I'm a premium member also. Have you submitted an issue report from the app menu? Quote Link to comment Share on other sites More sharing options...
wheel-life Posted July 5, 2021 Share Posted July 5, 2021 55 minutes ago, Seba said: Have you submitted an issue report from the app menu? Hey Seba, thanks for the reply. Yes, a couple of days ago I believe. Quote Link to comment Share on other sites More sharing options...
Seba Posted July 5, 2021 Share Posted July 5, 2021 1 hour ago, wheel-life said: Hey Seba, thanks for the reply. Yes, a couple of days ago I believe. Ok, I'll check tomorrow. Last days I've been out on a little over 1000 km EUC countrywide tour, so I need a while to get some rest and get back into daily duties 3 Quote Link to comment Share on other sites More sharing options...
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