Weiyi Shang Posted July 24, 2020 Share Posted July 24, 2020 Hi all, I bought a new Xiaomi Ninebot S plus from China and shipped it to Canada. Since the unpacking, I was never able to connect to it through bluetooth, so it was never activated. I tried all the methods online by resetting it, and try all different devices to connect to it, nothing works. I use an app to detect BLE signals and there wasn't any signals from the S plus while the blue tooth was blinking. I thought maybe some wire got disconnected when the item was in shipment. So I completely disassemble it. Well by connect everything back, it still doesn't work. Can anyone help me and know what's happening with the S plus? Or is there somewhere I can maybe buy a new control panel to install it or even the entire battery set? Thanks a million. Quote Link to comment Share on other sites More sharing options...
Hung Phan Posted July 25, 2020 Share Posted July 25, 2020 do bluetooth icon show up on display? Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted July 25, 2020 Author Share Posted July 25, 2020 Yes it's flashing. 1 hour ago, Hung Phan said: do bluetooth icon show up on display? Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 2, 2020 Share Posted August 2, 2020 use ninebot app ? Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 4, 2020 Author Share Posted August 4, 2020 I tried both apps from Play store and the one from the Xiaomi app store. None worked. The problem is there is absolutely no BLE signal coming out of the S Plus. On 8/2/2020 at 9:39 AM, jojo33 said: use ninebot app ? Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 4, 2020 Share Posted August 4, 2020 6 hours ago, Weiyi Shang said: I tried both apps from Play store and the one from the Xiaomi app store. None worked. The problem is there is absolutely no BLE signal coming out of the S Plus. is it genuine mini s plus ? where did you bought it? price? maybe it's a clone Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 4, 2020 Author Share Posted August 4, 2020 I bought it directly from xiaomi.com. I am pretty sure it's genuine. 5 hours ago, jojo33 said: is it genuine mini s plus ? where did you bought it? price? maybe it's a clone Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 5, 2020 Share Posted August 5, 2020 (edited) ok, i have just seen https://xiaomi-mi.ca/electric-scooters/ (im right?), i saw s plus is selling by banggood, officialy on the mi store, look the mi store https://xiaomi-mi.ca/electric-scooters/ banggood is a offcial reseller for ninebot, (ninebot is with xiaomi), before gearbest/globalgrow was an official reseller and which version of segway ninebot app have you? android phone have you? all autorizations are allowed to segway ninebot app? could you check your app version, if is the last ,could you delete this version and use old app version? (log out your segway ninebot account before delete) Look here Edited July 10, 2021 by jojo33 Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 5, 2020 Author Share Posted August 5, 2020 Hi, Thanks for following up on the message. Yup it's the SPLUS. I actually bought it at xiaomi from China and brought it to Canada. The current version is 5.2.4 and I am running it on my Android 10. All permissions are authorized. I literaly tried all older version of the app by downloading old apk files. I really don't think it's the issue of the app, since if the SPLUS doesn't produce any BLE signal, there is no way the app can do anything on it. I saw that post and the video. It seems different though. In their case, the ninebot can be detected by cannot connect. I can't even detect the ninebot (I guess since there is no signal at all). Thanks again. 6 hours ago, jojo33 said: ok, i have just seen https://xiaomi-mi.ca/electric-scooters/ (im right?), i saw s plus is selling by banggood, officialy on the mi store, look the mi store https://xiaomi-mi.ca/electric-scooters/ banggood is a offcial reseller for ninebot, (ninebot is with xiaomi), before gearbest/globalgrow was an official reseller and which version of segway ninebot app have you? android phone have you? all autorizations are allowed to segway ninebot app? could you check your app version, if is the last ,could you delete this version and use old app version? (log out your segway ninebot account before delete) Look here If you are connected please follow steps for activation Please look https://www.mini-j.world/home/mini-tech-s-plus/mini-s-plus-review#h.p_Y318tu21IWze Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 5, 2020 Share Posted August 5, 2020 5 hours ago, Weiyi Shang said: doesn't produce any BLE signal Try connect with Ninebattery because it's working well with bluetooth mini signal Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 5, 2020 Share Posted August 5, 2020 if connect, try get firmware version, make screenshot see cycles capacity and serial number, check & compare with the original box Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 5, 2020 Author Share Posted August 5, 2020 Well if there is no BLE signal, nothing can connect to it right? 6 minutes ago, jojo33 said: Try connect with Ninebattery because it's working well with bluetooth mini signal Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 5, 2020 Share Posted August 5, 2020 bluetooth icon not blinking ? is didsconnected bluetooth module is into the fine, cable are near batterie first contact the reseller maybe they change for a new modele if they have in stock or they refund you Quote Link to comment Share on other sites More sharing options...
wlalve Posted August 5, 2020 Share Posted August 5, 2020 did you try with another android or ios smartphone? Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 6, 2020 Author Share Posted August 6, 2020 The icon is blinking but I cannot detect any BLE signals at all. Well I directly bought it from xiaomi.com, so there is no reseller. I think maybe the chip was faulty. 6 hours ago, jojo33 said: bluetooth icon not blinking ? is didsconnected bluetooth module is into the fine, cable are near batterie first contact the reseller maybe they change for a new modele if they have in stock or they refund you Yes 3 Android and 1 iOS. 3 hours ago, wlalve said: did you try with another android or ios smartphone? Quote Link to comment Share on other sites More sharing options...
jojo33 Posted August 6, 2020 Share Posted August 6, 2020 3 hours ago, Weiyi Shang said: Yes 3 Android and 1 iOS. before open ticket with customer service, take pictures and a video with screenrecorder, with 2 phones, show issue with bluetooth, because they will ask for, before refund or repair, ask for a free return etc Quote Link to comment Share on other sites More sharing options...
rider6 Posted August 6, 2020 Share Posted August 6, 2020 On 8/5/2020 at 4:44 AM, jojo33 said: could you check your app version, if is the last ,could you delete this version and use old app version? (log out your segway ninebot account before delete) which app better to use old 4.x or new 5.x? Quote Link to comment Share on other sites More sharing options...
Weiyi Shang Posted August 6, 2020 Author Share Posted August 6, 2020 I guess that's the painful part. The customer service from Segway in the US refused to do anything for me, since it was bought in China. The Chinese customer service people agree to do an exchange but I need to bring it back to China, which is almost impossible. Basically I need to get it repaired in Canada. I am curious if someone knows where can I buy the bluetooth control board (the one with the display on it) and I can switch the board by myself. 8 hours ago, jojo33 said: before open ticket with customer service, take pictures and a video with screenrecorder, with 2 phones, show issue with bluetooth, because they will ask for, before refund or repair, ask for a free return etc Quote Link to comment Share on other sites More sharing options...
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