Viktiga Posted October 31, 2015 Share Posted October 31, 2015 Hi all. My Ninebot C+ died yesterday. I heard a sound but i'ts dead and the wheel seems "stuck". Can't charge either. Anyways I bought it straight from Ninebot inc's ebay page. Does anyone here have som experience with ninebot inc. when it comes to warranty?( I know what to expect in the EU & US but not in asia.) Thank you. Link to comment Share on other sites More sharing options...
SlowMo Posted October 31, 2015 Share Posted October 31, 2015 I was told by my seller that you can go to your nearest Ninebot Service center for warranty repairs. Link to comment Share on other sites More sharing options...
Viktiga Posted October 31, 2015 Author Share Posted October 31, 2015 6 hours ago, SlowMo said: I was told by my seller that you can go to your nearest Ninebot Service center for warranty repairs. I wonder if they have a Service center near Oslo, Norway? Anyways i opened it and couldn't see any visible damage on the motherboard. Added some pics in case someone else needs to know how C+ looks like inside. I have also contacted Ninebot and will update this thread with the progress. Link to comment Share on other sites More sharing options...
Ed Posted October 31, 2015 Share Posted October 31, 2015 Damn! Sorry to hear this happened to you. Did something happen to provoke the failure? Link to comment Share on other sites More sharing options...
Viktiga Posted October 31, 2015 Author Share Posted October 31, 2015 1 hour ago, Ed said: Damn! Sorry to hear this happened to you. Did something happen to provoke the failure? No I just pushed the power button, it beeped but no lights and the wheel seems "stuck" (Not rolling freely). It does not respond unless i plug in the charger then I hear a beep but nothing happens. But I must say that Ninebot had better build quality then I expected when I ordered it. And it has worked perfect until now. Link to comment Share on other sites More sharing options...
Jag_Rip Posted November 2, 2015 Share Posted November 2, 2015 yeah sorry to hear please keep us posted, I am interested how they handle problems... Link to comment Share on other sites More sharing options...
Viktiga Posted November 17, 2015 Author Share Posted November 17, 2015 Ninebot is sending me a new control board. Link to comment Share on other sites More sharing options...
SlowMo Posted November 17, 2015 Share Posted November 17, 2015 2 minutes ago, Viktiga said: Ninebot is sending me a new control board. Do you have to send the control board back to Ninebot? Will you pay for the shipping? Link to comment Share on other sites More sharing options...
Viktiga Posted November 17, 2015 Author Share Posted November 17, 2015 43 minutes ago, SlowMo said: Do you have to send the control board back to Ninebot? Will you pay for the shipping? No they just said that they would send it to me. I'll guess I might have to pay some taxes in customs but other then that.. Link to comment Share on other sites More sharing options...
SlowMo Posted November 17, 2015 Share Posted November 17, 2015 6 hours ago, Viktiga said: No they just said that they would send it to me. I'll guess I might have to pay some taxes in customs but other then that.. How long before before they replied to your email? Link to comment Share on other sites More sharing options...
Viktiga Posted November 17, 2015 Author Share Posted November 17, 2015 1 hour ago, SlowMo said: How long before before they replied to your email? Too long. Over a week. Link to comment Share on other sites More sharing options...
Viktiga Posted December 3, 2015 Author Share Posted December 3, 2015 Received my control board today. It's 1.3.1. Anything I should know before I change it? Link to comment Share on other sites More sharing options...
Cranium Posted December 3, 2015 Share Posted December 3, 2015 38 minutes ago, Viktiga said: Received my control board today. It's 1.3.1. Anything I should know before I change it? Very easy process to change the control board. Mine didn't come with thermal paste to put between the aluminum backing plate and the heat sinks. But I had some on hand already. I also had to get a password from Ninebot to change my serial number once installed to actually get the board to work. Speedy Feet did a video on the process as well: https://www.youtube.com/watch?v=8eSIbLCJVzQ&list=PLN2A3b85jdnPpPLHHlYtgZLEVIFEcKwYU Link to comment Share on other sites More sharing options...
SuperSport Posted December 3, 2015 Share Posted December 3, 2015 On 10/31/2015, 3:05:16, Viktiga said: No I just pushed the power button, it beeped but no lights and the wheel seems "stuck" (Not rolling freely). It does not respond unless i plug in the charger then I hear a beep but nothing happens. But I must say that Ninebot had better build quality then I expected when I ordered it. And it has worked perfect until now. Yeah, I'm curious to know if this fixes your issue. When you say that the wheel does not roll freely, is it more than before this happened? Almost sounds like a motor or bearing issue that popped the board. I also am very impressed with the build quality. Thought it was going to be too pretty to be strong, but it happens to be both! Link to comment Share on other sites More sharing options...
playdad Posted December 4, 2015 Share Posted December 4, 2015 @Viktiga How long have you had the C+? Link to comment Share on other sites More sharing options...
SlowMo Posted December 4, 2015 Share Posted December 4, 2015 9 hours ago, Viktiga said: Received my control board today. It's 1.3.1. Anything I should know before I change it? How long did it take for them to ship your warranty parts? Link to comment Share on other sites More sharing options...
Paulandjacquelyn Posted December 4, 2015 Share Posted December 4, 2015 24 minutes ago, playdad said: @Viktiga How long have you had the C+? Also how many miles or km? Link to comment Share on other sites More sharing options...
Viktiga Posted December 4, 2015 Author Share Posted December 4, 2015 12 hours ago, Cranium said: Very easy process to change the control board. Mine didn't come with thermal paste to put between the aluminum backing plate and the heat sinks. But I had some on hand already. I also had to get a password from Ninebot to change my serial number once installed to actually get the board to work. Speedy Feet did a video on the process as well: https://www.youtube.com/watch?v=8eSIbLCJVzQ&list=PLN2A3b85jdnPpPLHHlYtgZLEVIFEcKwYU Yeah it was easy to change, I sent a mail regarding the code. (They could have sent it with the board to save some money and time but maybe there is a reason) Link to comment Share on other sites More sharing options...
Viktiga Posted December 4, 2015 Author Share Posted December 4, 2015 12 hours ago, SuperSport said: Yeah, I'm curious to know if this fixes your issue. When you say that the wheel does not roll freely, is it more than before this happened? Almost sounds like a motor or bearing issue that popped the board. I also am very impressed with the build quality. Thought it was going to be too pretty to be strong, but it happens to be both! I'm not sure as I don't have the password yet, hopefully they answer before the end of the day. 3 hours ago, playdad said: @Viktiga How long have you had the C+? From June to the end of October. Non-stop driving, no holding it back and no problems before it died. I don't have any record of milage and I couldn't access the app as it is/was dead. 3 hours ago, SlowMo said: How long did it take for them to ship your warranty parts? Not sure as they gave me the wrong tracking number, hopefully they are sending me a P by mistake :-). They gave me a tracking for Ups but it was sent with DHL. Link to comment Share on other sites More sharing options...
One Posted December 4, 2015 Share Posted December 4, 2015 Sorry to hear your Ninebot died! Could you please describe the process of activating the board? You changed the board but it wont work without a password? How do you get it and where do you enter it? Thank a lot! Hope you'll be ready to ride again soon! Link to comment Share on other sites More sharing options...
Viktiga Posted December 5, 2015 Author Share Posted December 5, 2015 12 hours ago, One said: Sorry to hear your Ninebot died! Could you please describe the process of activating the board? You changed the board but it wont work without a password? How do you get it and where do you enter it? Thank a lot! Hope you'll be ready to ride again soon! I'm not sure as I haven't received it yet. Does anyone know if it's a standard 12345 code or is it individual? Link to comment Share on other sites More sharing options...
Viktiga Posted December 9, 2015 Author Share Posted December 9, 2015 Hi. I have now received my code and I have unlocked it. Updated from 1.2.9. to 1.3.0. It worked without any problems for the 5km test ride. I sent mail to Ninebot about my problem the 31:st of october and had a working unit the 7th of December. Quick guide to get your board changed: 1. Fill out the Accident report file. Don't forget the N20 is actually N2O. 2. Send the file to: service@ninebot.com and ask for tracking number for your replacement board. 3.Wait. 4. As soon as you have installed the control board, connect the app and screen shot this: 5. And send it to Ninebot. 6. Wait for your unlock code. 7.Drive. (Hopefully) accident report model(client).xlsx Link to comment Share on other sites More sharing options...
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