djnrit Posted August 28, 2016 Share Posted August 28, 2016 Newbie here with a firmware update issue. I will try to provide as much information as possible and I hope someone can help me, as I've found no one else who seems to be having this same issue (and I've done a lot of searching on the net). I purchased my mini pro through Amazon and activated it on 8/26/16. I downloaded the Ninebot app through Google Play Store (version 3.6.4). I am using an LG-G3 (VS985 4G LTE) running Android version 6.0 ( which was updated on 8/10/16 VS98548A). My mini came with version 1.2.8 installed and the battery information indicates a production date of 5/30/16 (BMS firmware version V2.1.7). This is my starting point. After downloading the app my mini was activated with no issues. I ran through the training tutorial and am now in the learning stage of the 6.3 mph before the speed is unlocked. After the tutorial, I was prompted to update my mini to version 1.3.1, which I decided to do after reading the negative reviews on 1.2.8. Here is where the problem begins. After confirming that I want to upgrade, the software download notification starts and then the status circle begins. At every attempt, a "timeout" error message occurs stating, "Update of firmware of main control fails!". Sometimes it will only get to 20% before I get the timeout error. The best attempt made it to 60% before the failure and I've had every percentage in between. I have tried everything. I've had wifi on and I've turned it off and just tried over the air. I've uninstalled the app and reinstalled. I've put the mini back to factory settings and attempted again. Nothing is working. I had read on other forums that a newer version for android does not play well with the Ninebot app, but those post indicated that users could not even activate their mini because of the compatibility issues. Everything on my mini is working well (activation, tutorials, operation), I just cannot update the firmware, and believe me, I've tried numerous times. I suppose I could just live with version 1.2.8 and hope that over time, Ninebot will update the app again and things will magically change. I've joined this forum specifically to pull on the groups knowledge and hope someone might have an answer. I can't imagine that I'm the only one who is having this issue so either I'm missing something in settings, either on my phone or the app that will fix it, or this is a new issue just rearing it's ugly head because of compatibility issues with the recent upgrade of my android phone or the Ninebot app, and I'm at the head of the class for reporting it. Any thoughts or help would be greatly appreciated. P.S. I am not really interested in rolling back to 1.1.7, as I'm sure someone might suggest as a possible solution. I'm not that tech savvy. Link to comment Share on other sites More sharing options...
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