alex5454 Posted April 8, 2023 Share Posted April 8, 2023 (edited) Hi Guys I want to briefly tell you the story of my Abrams and how Leaperkim and wheel tech store a shop on AliExp cheated all my money by not giving me assistance. I add Leaperkim / Linnea blocked my email, but let's go in order.... I bought Abrams about 1 year and a half ago.. one of the first batches I was told that with the 4th Firmware 2.0.15 fixed the problem with the Hall sensor.. but that's not the case after about 1800 KM I was going at a speed of about 30 km/H the wheel made a beep doing cut off slamming me to the ground in a fraction of a second, luckily I was full protection I got away with superficial wounds on my fingers .. my hands were still full of blood .. I had 95% battery. Let's add 3 more particular Abrams problems: - The wheel arrived with a wire not welded on the rear light so the light was not working. - The valve was leaking after a few months it broke, I had to convert the tire with air chamber. - The bearings that make noise after a few KM ...nobody will care if your next wheel has a problem you won't get service from Leaperkim, don't buy this brand. Edited April 8, 2023 by alex5454 Quote Link to comment Share on other sites More sharing options...
Popular Post Chriull Posted April 8, 2023 Popular Post Share Posted April 8, 2023 2 hours ago, alex5454 said: ...nobody will care if your next wheel has a problem you won't get service from Leaperkim, don't buy this brand. There never has been any contractual relationship between you and Leaperkim. They did never promise you anything not do they owe you anything - any support they'd give would be absolutely voluntary. The aliexpress reseller is not legally bound or to be held accountable (easy). They like to promise some great warranties on their shop sites - but i'd assume even if one hires a chinese lawyer chances should be about non existing. But we have in the EU great customer protection laws - the one who imported the wheel has to provide you the full legally protected warranty. Unfortionately this importer is you in this case... This unfortionate situation has and is been discussed here and on many forums were people buy products from abroad. So the solution is easy - do not buy anything from aliexpress you cannot afford or just are not willing to loose. Otherwise it's a very personal decision for everyone to buy cheaper but take some higher risk. Buying cheap and expecting full support mostly does not work out well. Sadly paying more money does not guarantee hassle free shopping... 2 1 1 Quote Link to comment Share on other sites More sharing options...
Paul D Posted April 10, 2023 Share Posted April 10, 2023 I feel very comfortable buying from Ewheels. Someday I’ll have a problem beyond a warranty period and I’ll have to figure it out and spend some money to fix it just like with my vehicles. 1 Quote Link to comment Share on other sites More sharing options...
Jkay Posted April 10, 2023 Share Posted April 10, 2023 Paul, I absolutely agree with you about eWheels, stellar support! AliExpress….naw, you are on your own. Quote Link to comment Share on other sites More sharing options...
Murdomeek Posted April 11, 2023 Share Posted April 11, 2023 (edited) this is why people pay extra to buy from local EUC dealers. If you import it yourself from china, you are on your own for repairs and warranty. You also got it 1.5 years ago?? Even local dealers only have 1 year warranty. Edited April 11, 2023 by Murdomeek 1 Quote Link to comment Share on other sites More sharing options...
Kakes11 Posted April 11, 2023 Share Posted April 11, 2023 Glad you're okay (except your finger). Is that blood all over the yellow pad? The wheel looks like it didn't take too much damage. What is your next course of action? Quote Link to comment Share on other sites More sharing options...
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