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pagu81

16x Locked by app

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Hello Everyone,
today after used my 16x for go to work, i open ks offical app for check my data of last race: battery charge, km traveled etc. i pushed the buttons of my phone for take picture,
after that the ks app got stuck by itself. I try to restart the app and the show me your veliche it's locked, please call ks assistence.
if i use another phone, like iphone with darkness bot  the app ask me one code.
who help me? thank you

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8 minutes ago, pagu81 said:

Hello Everyone,
today after used my 16x for go to work, i open ks offical app for check my data of last race: battery charge, km traveled etc. i pushed the buttons of my phone for take picture,
after that the ks app got stuck by itself. I try to restart the app and the show me your veliche it's locked, please call ks assistence.
if i use another phone, like iphone with darkness bot  the app ask me one code.
who help me? thank you

Unfortionately there seems to be no help but KS:

 

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@pagu81 Look in thread below, instruction inside. 
Summary - input your EUC serial number right in pincode field (by copy-paste)  and tap Enter. After EUC will connecting to DB - tap to lock tile
 

 

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Greetings to all, I am new here (and sorry for my english!).

 

Could you please give to me an update/feedback concerning the lock of the wheel?

 

I have a "pending order" for one KingSong wheel from China (Ali...), and I have to decide whether to proceed or not.

I have found several posts in which somebody complain about this problem (lock of EUC from China), but often I cannot understand (like in this case) if the problem has been solved or not.  

 

This should be my first wheel... so the matter is very important.

Thanks in advance, 

Regards

 

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2 minutes ago, vanguard said:

Greetings to all, I am new here (and sorry for my english!).

Welcome!

2 minutes ago, vanguard said:

Could you please give to me an update/feedback concerning the lock of the wheel?

I have a "pending order" for one KingSong wheel from China (Ali...), and I have to decide whether to proceed or not.

I have found several posts in which somebody complain about this problem (lock of EUC from China), but often I cannot understand (like in this case) if the problem has been solved or not.  

Seems to be not to easy to answer (at least for me - maybe there exist simple solutions?)

KS wheels have serial numbers showing if they are for the chinese market or for their other resellers (1)?

KS (and third party?) apps won't do a firmware update on wheels with "chinese serial numbers".

Since some month now the soft tuner (engineer) app from KS is (?still?) available on play store, with which all wheels can be updated?

Lately KS stated they had some kind of "server hickup" by which all "chinese serial number" wheels outside of china got ?locked/speed throttled? - this is fixed!

So it seems there exists the technical possibility for KS to disable/throttle these wheels - but not really to be known if, how or when and to which extend this ever will be used?

Such should also only be possible with the original KS app installed on the phone and beeing connected to the wheel?

(1) https://eunicycles.eu/news/jak-dekodowa-nr-seryjny-monocykli-king-song - most presumably the agent code?

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Chriull

Many thanks for you complete feed-back!

I currently am "studying the matter".

However I already deleted my pending order...

regards, Van 

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