Denny Paul Posted October 24, 2019 Share Posted October 24, 2019 (edited) Hey all. Need some help. So I bought a 2nd hand KS14c from a reputable member recently, it worked flawlessly for a half hour. Had a blast. Then I tried connecting to the app. I checked to see the latest firmware of the EUC through the app, the app said it was up to date, no update required. Then the wheel suddenly turned off on its own with a nearly full charge. Now I can’t turn the wheel on. No lights or sound upon pressing the button. If I hold the power button down I can connect to the Bluetooth speakers and play music, the wheel won’t balance thought there is a little resistance to rolling, and I can connect to the app but it seems to be a restricted amount of info. As soon as I release the power button I lose all of the above functions and the unit seems to turn completely off. Some screenshots are posted as links below. Can anyone shed some light? Previous owner suggests trying to figure out the last compatible version of the app with the 14c which makes sense. Anyone know? screenshots: https://drive.google.com/file/d/10nnAhbE2HtSsjSUVipmoOnT2PlV8bdRW/view?usp=drivesdk https://drive.google.com/file/d/193gziAjfQEDOGUKpRRpt45cBiBclufKo/view?usp=drivesdk Thanks. Sincerely appreciate any and all help. Edited October 26, 2019 by Denny Paul Details Quote Link to comment Share on other sites More sharing options...
LanghamP Posted October 24, 2019 Share Posted October 24, 2019 I'm actually the seller. This is what I wrote him. The present KS application may be incompatible with the KS14c. It's connected, but apparently not playing nice. There should be a screen that shows the complex serial number, maybe under settings? You should see many settings including the firmware version. Especially the firmware version. And the mileage. I suspect you'll need to get an older version of the KS app, then reconnect properly to it. Then when you see the firmware version number exposed, that should allow the wheel to be reset to be rideable. I hope. I recommend posting on the forum, perhaps in general or modifications, along with the screenshot you sent me. And asking for the last known KS application that's compatible with the KS14c. That might knock the wheel out of its apparently frozen state. I also wonder if a forced firmware update bricked the wheel. Quote Link to comment Share on other sites More sharing options...
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