Cwheel Posted September 20, 2018 Share Posted September 20, 2018 Hi all. I have read others having the same issue on the sport model. Did a firmware update today, the android app crashed at 13%. The lights on the side of the wheel just show up as static white and it is not self balancing when i turn it on. I can still connect via bluetooth but i get no battery status etc. The attached screenshots show what happens when i try to upgrade again. (I used a screenshot posted by someone here earlier but i get the excact same screen on my phone) I have tried 2 samsung and 1 hawei phone, also tried a huawei tablet. (tried app version 1.50 and 1.52) Link to comment Share on other sites More sharing options...
Cwheel Posted September 20, 2018 Author Share Posted September 20, 2018 I took a video to show what happens when i power on/off to better describe the issue. https://www.youtube.com/watch?v=6BqarHMnUsg Link to comment Share on other sites More sharing options...
Chriull Posted September 20, 2018 Share Posted September 20, 2018 @Cwheel - the update should be resumable. The "new firmware version: V0.00" shows that no connection to the chinese server was possible. Imo you should just try until you get a connection and the update is finished. @US69 should know in detail if this is right. Link to comment Share on other sites More sharing options...
Cwheel Posted September 20, 2018 Author Share Posted September 20, 2018 Thanks for the reply, will keep trying. I also tried with a VPN connection to Hong Kong just to eliminate any connection issues in between, but of course the servers could be down at the moment so that would not help. Link to comment Share on other sites More sharing options...
US69 Posted September 21, 2018 Share Posted September 21, 2018 Unfortunatly there also was a bug in the app, that sometimes give a update prompt, while there is no real new update available. So perhaps this happened here....servers should be online... you should contact your seller, he should be able to supply you the „engeneer app“ , with that App you can reset the firmware. If for any reason the seller can not help, contact me by PN... Link to comment Share on other sites More sharing options...
Cwheel Posted September 21, 2018 Author Share Posted September 21, 2018 Thanks @US69 for that quick reply . The servers were up, i analyzed the traffic on my network and saw that there were no issues there. I can't send PMs since i am a new member and don't have enough posts/rep yet. I called the reseller in my country and they told me they did not know how to use the 'Engineer App', so if you could PM me the instructions or another way to contact you that would be awesome. Thanks again Link to comment Share on other sites More sharing options...
Cwheel Posted September 22, 2018 Author Share Posted September 22, 2018 Just to update for anyone who might be curious to if it got resolved. Had issues with the engineer app detecting the wheel properly so decided to get the mainboard replaced at the dealer. Thanks for all the great help! Link to comment Share on other sites More sharing options...
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