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Ninebot minipro Bluetooth won’t connect

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My daughter was messing with the Ninebot app security feature.  She locked it with the app.  Turned minipro off and back on.  It’s locked and beeps/won’t balance properly... just like you’d expect.  However, now she cannot reconnect to the minipro.  We see the name of the minipro come up in the list of Bluetooth list but when you try to connect it hangs for about 20-25 seconds then with no message it does not connect.   I have tried with other phones running Ninebot app but it’s like the Bluetooth no longer works properly.  How can I reset the software on the minipro?  Of any other ideas to fix this.  Basically, we have a $500 boat anchor...  


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