Liz McCafferty Posted May 18, 2016 Share Posted May 18, 2016 Hi All, I bought my grandchildren a SEGWAY BALANCE IO HAWK for Christmas 2015 from a seller on Amazon (so now only 4 months old). It has now stopped working and I wondered whether anyone else has had the same problem. The swegway appears to charge up - showing a green light but when pressure is applied to the pads nothing works and the blue lights do not show. Any ideas on what we can do or does this show it has broken down. The seller says we have only the right to 28 days return ??? Link to comment Share on other sites More sharing options...
Alexey Posted May 18, 2016 Share Posted May 18, 2016 Liz, Just to clarify I am not sure this product is manufactured by Segway. IO Hawk are Most manufacturers have 1 year manufacturing warranty and even for batteries it is about 90 days. I would suggest to contact Amazon and return defective product. Alexey Link to comment Share on other sites More sharing options...
Liz McCafferty Posted May 18, 2016 Author Share Posted May 18, 2016 I went through Amazon to contact the seller but he informed me, through Amazon, that there is only a 28 day return. They offered to pay for a repair but as my grandchildren live on Jersey, Channel Islands, we cannot find anyone who does repairs on balance boards. Link to comment Share on other sites More sharing options...
Hunka Hunka Burning Love Posted May 20, 2016 Share Posted May 20, 2016 Maybe check to see if there is an electric bike store that might be able to take a look at the hoverboard. It could be a simple loose wire or sensor problem with the pads, but it might need to be taken apart to see what's up. Link to comment Share on other sites More sharing options...
Liz McCafferty Posted May 20, 2016 Author Share Posted May 20, 2016 That's a good idea - thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.