FreeMotionShop Posted December 5, 2022 Share Posted December 5, 2022 December 4, 2022 - From Freemotion Most of you are aware of the Kingsong S22 motor and stator issues that impacted riders across the globe. To assist riders during this recall, Freemotion will be sending out newer batch S22 motors to our customers experiencing issues with their first batch motor or stator. We are expecting new S22 motors to arrive within 2-3 weeks. If you have bought the first batch of Kingsong S22 from Freemotion, please email us at service@freemotion.com with your order number, name, phone number, and address so that we can ship the motor to you. 3 Quote Link to comment Share on other sites More sharing options...
No1up Posted December 5, 2022 Share Posted December 5, 2022 freemotion reputation rising... glad to see customer service has been moved to the for front. I bought a sherman from Freemotion, never got to test the customer service as the sherman was solid.. Quote Link to comment Share on other sites More sharing options...
FreeMotionShop Posted December 7, 2022 Author Share Posted December 7, 2022 On 12/5/2022 at 6:54 PM, No1up said: freemotion reputation rising... glad to see customer service has been moved to the for front. I bought a sherman from Freemotion, never got to test the customer service as the sherman was solid.. Thank you for your words. We’re always looking to improve and customer service is our top non priority. Quote Link to comment Share on other sites More sharing options...
Rawnei Posted December 11, 2022 Share Posted December 11, 2022 Why do you call it a recall when there is no recall and you only replace motors for customers who already experienced issues? Quote Link to comment Share on other sites More sharing options...
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