Sportz112 Posted April 4, 2020 Share Posted April 4, 2020 Would love to hear feedback from others but in November I purchased the Segway S-Plus. After getting the product it would not allow me to complete the tutorial.. (it would get stuck on the remote part and I would complete the 5m but the “next” button wouldn’t pop up so I could never fully unlock it.) after weeks of trying to deal with terrible customer service from Segway and trying to reset it I was told I would have to send it back because there was a glitch in the software... I did that and got a new one sent back which luckily worked great! Then my Car and my Segway was stolen a short time ago... I reordered the S-Plus and now it’s having the EXACT SAME PROBLEM!! This is a 850$ machine and this is now twice where it can’t get past the tutorial... I have already tried to factory reset this one twice and delete the app and it’s still getting stuck on the tutorial... I would love to hear if others are having similar problems because this is ridiculous in my opinion... (on top of it a supervisor was supposed to reach out within 24 hours after I called a few days back and I’m sure you can guess that did not happen either) I hate to be a complainer but I just wanna fix the problem because I rely on this machine for work... Quote Link to comment Share on other sites More sharing options...
jojo33 Posted April 4, 2020 Share Posted April 4, 2020 6 hours ago, Sportz112 said: I hate to be a complainer Non, you are not a complainer Our Mini needs often a " Do it yourself attitude " 😊 Waiting someone experienced your issue, i will try to help you 1/ were you able to download the latest firmware version? Or app is locked with the tutorial ? 2/ have you finish remote control tutorial ? Could you try Switch between tutorial s and again launch remote tutorial ? 3/ try lock and unlock your mini with remote and with app 4/look for the old hard reset with your plus 5/ i think tutorial step by step dont load correctly and dont send user data correctly to ninebot server, all is ok about 4g connection with the app ? 6/ good to clear cache and close app like you did 7/ Android phone can not allow many autorisation for the app, please check if all autorisation are ok for ninebot segway App 8/ try after turn off, disconnect steering connector, turn on, turn off and reconnect Sometime there is overload with the steering 9/ after totaly sign out in the app, change région (take Europa) and login, search for firmware, try tutorial (european server) Because i could one time download a usa firmware version not released in Europe Last week in Europe we get a new firmware With a firmware Always tutorial is integrated with. 10/ your mini is correctly activated ? In each case try and try again launch tutorials and do it again (remote too), switch I have understood its a firmware issue but all i have sugest before could bring You can read similar issue with mini pro (Sorry i cant delete topic 412 its a paste error) Cordialy Joris Quote Link to comment Share on other sites More sharing options...
Sportz112 Posted April 5, 2020 Author Share Posted April 5, 2020 Hey jojo33, Thanks for taking the time to try and help... I did the above steps mentioned and unfortunately no luck... I completed the first 2 tutorials but unable to finish the remote... Right when I connected the Segway for the first time it asked me to update to new software... I did that. is there a way I can delete that software and start with the bare bones? Quote Link to comment Share on other sites More sharing options...
Sportz112 Posted April 5, 2020 Author Share Posted April 5, 2020 Update... Apparently the choice of app is a huge problem to the puzzle? I factory reset it for the third time but this time downloaded the Segway “global” app... Not sure if I was supposed to be using this all along? But the tutorial is complete and Segway is unlocked!! Thanks for helping me thru the problem 1 Quote Link to comment Share on other sites More sharing options...
jojo33 Posted April 7, 2020 Share Posted April 7, 2020 On 4/5/2020 at 4:10 PM, Sportz112 said: the tutorial is complete All is fine now ? Quote Link to comment Share on other sites More sharing options...
Nine bot s plus Posted July 17, 2022 Share Posted July 17, 2022 What’s the outcome on this issue Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.