Claudia Posted January 2, 2017 Share Posted January 2, 2017 Hello all. This is my first post here and unfortunately it's not a good one. I received a MiniPro for Christmas. So excited, had a blast learning it. Everything was going great until I picked it up at the base of the steering post and was lifting it over a baby gate. (I had lifted it at the base several times before with no problems.) This time it came unhinged from the lock and went crashing to the floor. Thank God my foot wasn't under it! It SLAMMED to the floor and shattered both sides of the power bar casing. I contacted customer service and John was extremely helpful and he sent me a form to fill out and a case # and gave me the direct number to the service department. I called many times and had to leave numerous messages but due to holiday schedule the service department was closed. I definitely understand. So my machine is sitting packed and ready to ship, I'm just waiting for tomorrow when the service dept. will be open and they can give me a shipping label and RMA number. Before packing it up I turned it on to see if it would come on....it did, but I certainly did not attempt to ride it. My worry is the motor could be jarred and could present problems in the future. I am hoping they will replace it with a new one but I have no idea what they will do or how long it will take. This whole thing makes me sick, it only has 3 miles on it! Has anyone here had to send one back? Below are 2 pictures... Link to comment Share on other sites More sharing options...
MetricUSA Posted January 2, 2017 Share Posted January 2, 2017 Wow, nice job, just case house broke, you could have replaced yourself if mechanical inclined, but your under warranty still, and too many screws to deal with...The mini pro is getting cheap enough to throwaway these days... Amazon still at $599... Buy two, one for each side of baby fence.... Motors are in the wheels themselves... Link to comment Share on other sites More sharing options...
Claudia Posted January 2, 2017 Author Share Posted January 2, 2017 So I guess not too serious? Thank you. Link to comment Share on other sites More sharing options...
Urs brasil Posted January 3, 2017 Share Posted January 3, 2017 Easy as metricusa said you even may be lucky most probably, as you may see, the case brocke and not the more important parts inside but warranty? May be difficult the important parts are not affected for surely Link to comment Share on other sites More sharing options...
Claudia Posted January 3, 2017 Author Share Posted January 3, 2017 Thank you Urs brasil, I hope this is not serious. But how long this could take is troubling. Link to comment Share on other sites More sharing options...
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