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IPS 121 grind and clank noises


Damp Rabbit

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Hi, I've been riding friends wheels for a while and finally bought one of my own. It's a used IPS121 bought from the IPS ebay store. I have written them but while I wait for a response I was wondering if anyone could diagnose the noises this thing is making. It makes grinding noises when it starts moving and a firm clank when reversing directions, this is all felt clearly through the foot platforms. I've ridden a few other IPS's and a Ninebot One that are much smoother. Any ideas? Thanks.

Here's a video of the noises.

 

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Still no clue what's wrong but I wanted to share the IPS ebay store is shipping out a replacement with no hassles. That's comforting, I'm still curious as to what's making the noise and if something is broken or just loose.

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