Liam Talks Something Real

[Inmotion Global]

Dear all, 

To start with, I'd like to say thank you for always being there and supporting us by offering the advices on improving our products and sharing your own riding experience. And that's also the original purpose to set up the telegram group. Sometimes, to be honest, "issues" are annoying for everybody. And it's easy to get panic to step into the others' shoes. Will it happen to my own wheels? It will and it won't. No matter how servere the issue is, it's a “Probability Problem". If it's not yours, it might be the others'. But we got you covered. INMOTION will got you covered by offering the decent after-sales service you deserved. Our engineers and distributors have been non-stop fixing all kinds of issues every day. Please be patiently waiting for them. EUC is still a niche market, which results in limited resource from all aspects. Everything comes with the order. But the safety issues will always be on the top of our list. In case that I might miss some of the tag messages, I will post more Q&A here so that the newbie in the group can also have a clear picture what we're talking about. 

INMOTION Telegram Group:https://t.me/Inmotiontelegram

INMOTION Telegram Channel: https://t.me/joinchat/AAAAAEcRRi8byLzGwOok8w

 

Thanks

Liam

 

1.

Liam: 

There is no top limit to charge. If you are planning a  long ride, then you better charge to 100%. 

Warning Tips:

Don't ride agressively in low battery state. Sharp turn/acceleration in such state might worn out the battery faster and decrease the lifespan of the battery. It's like charging your cellphone. You don't want to charge your cellphone everytime it's shut off automatically.

2.

 

Liam: Actually, we have developed the plan of the glued saddle connection part which will be used in the coming production on Mid-October. The reinforced metal plan can work perfectly keep them from breaking, just not that asthetic as the glued option.

 

The current plan is to adding the metal parts in black color to reinforce the saddles. (The picture is the prototype)

The final solution will be applied on Mid-October production which has added glue inside. It will be stronger, and thicker.

3.

Liam: It's impossible to make it happen due to the cellphone OS restriction.

 

4.

Liam:

We tested it out under different conditions. 35m suggested brake distance with 50km/h, 20m suggested brake distance with 40km/h. But it will be different due to the riding style, skills and road condition. 

5.

Liam: 

It's not within the current development plan. The new wheels are under development now. It's really hard to make a big change. But it will be possible to adopt it to the next generation.

 

6.

Liam: 

During the firmware update, you can keep it on the kickstand upright or put it on its side. The key factor is to disengage the motor.

 

7.

Liam:

We have noticed all the motor issue since the day 1. Abnormal different sounds inside the motor, the Z bearing issue, and etc. Only a few percentage V11 will encounter  such issues. The new motor will be applied to the production on Mid-October. All defected motors will be replaced under warranty. 

 

Keep Updating. Update Date: Sep 21, 2020. 

 

 

Edited September 21, 2020 by Inmotion Global