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Ninebot one S2 battery problem bound wheel


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I have ninebot one S2. Couple days ago lost on my wheel one battery from nowhere. It registered error "Battery #1 abnormal communication". At the same time favingthat error just two red lights on the wheel are turned on instead of the full lightning system.

Drove just around 1500 km on that wheel. 

Cant drive the wheel anymore like that. Every 5th time everything is ok like nothing happend and can use it normally.

Meanwhile App says that" my wheel has been bound to (some random name) Holly.holgersson and that I cannot bind the vehicle before it's unbound" 

What should I do?

Thank you in advance.

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