Shura Balaganov

Ok , I got an update from Flame Wheel Store ali Seller he said that in their Warehouse they have Chinese wheels with Chinese serial that contains „P“ and sent me example of such serial https://ibb.co/bdLhPY7 but he said that for international customers they Make shipment directly from KingSong factory and serial will be international Here is that latest messages from Flame Wheel Store Ali Seller: „Hi dear, we have answer your quesion. In our warehouse is China version wheel, the international version need shipment direct from KingSong factory. Because different country friend buy it, we need teel us KingSong engineer update diferent country firmware, add paste one seril number on the wheel. You choose to buy in our shop, I think you believe us. We can promise you that if the wheels you receive are locked, we will refund you the full amount, and you do not need to return the wheels.„ and they say I can choose either the 2nd batch (current , end of October 2020 production ) Or wait a week and get the wheel from 3rd batch (November 25 Production ) I think I will get from 3rd batch as I heard they have some mechanical improvements in 3rd batch

And I wrote to Flame wheel store : “does it have Chinese serial number or international serial number ? if it has international serial number why do I have to switch off GPS and deny access to location during the first time usage of KingSong App ?” and got the reply form Flame 🔥 Wheel Store (FWS ) (🔥WS) ”It will is international serial number, Please ignore the previous message, which was sent to friends in France and Spain. Your don't need to switch off GPS on Austria.”

The Flame Wheel Store Ali seller replied “ Question 1 Tell me when is the latest batch ? A: The latest batch of production will be carried out around November 25, if you are willing to wait, you can wait until November 25 start shipping. Question 2 and how long should I wait until it arrives to Austria, Vienna ? will you provide tracking ? A: thanks to know that as the wheel is a special product with lithium battery, it delievred by Special Logistics line (by train) + Local transportation（UPS） , and the logistics company is responsible for customs clearance and we will responsible for paying customs duties. After the customs clearance is completed, the package will be delivered by UPS. Estimated shipping time (after we ship out): 35-40 days We can provide you one tracking link. question 3 when will you send me the credentials for Chinese account of KingSong App ? A: KingSong allows us to sell unicycles (international version of unicycles) to Austria, so we will provide you with international versions of wheels. You can use the latest King Song App. You can always open the app’s positioning system. Question 4: if I need spare parts like Battery , Tire, inner tube , suspension, how much does it cost ? A：Because no one needs to pay money to replace these parts so far, we have no price records and need to ask the factory for quotations. Question 5: if I accidentally spike the tire and tube , can I use analogous inner tube from 18inch bike wheel ? are the any tires 18 inch from bikes and scooters 18x2.50 that I can use for my KingSong s18 ? A: You can use install all 18 inch wheel, we recommend you install the same as the wheel original tires.We are sorry, because I was busy arranging delivery on 11.11 recently, so we did not reply to your question in time. Question 6: ====you say in your store that you sell international version, is the serial number of my wheel I ordered - international or Chinese ? send me the serial number of my wheel urgently within the next 24 hours (it is on the box and on wheel pedal ) otherwise I WILL CANCEL THE ORDER AND WILL GET THE REFUND ===== A: we will sell the international version wheel to you, In our warehouse is China version wheel, the international version need shipment direct from KingSong factory. we can provide the serial number to you before we shipment out.“ and meanwhile the Ali seller Wheel Tech Store replied, I asked for example of Serial number and he sent it in picture where they blurred some numbers but left all letters and some of numbers , please take a look below I fetch the picture with serial and a link is it Chinese or international version ? It doesn’t seem to contain “P” and there is CE sign which is european certification Link to Serial Number Photo

@null thank you for your reply. I purchased from Aliepxress store with name "Flame Wheel Store" and the seller is very slow with answers. I asked the seller to provide the serial number of the wheel that i already paid for (10 days for processing and shipment) otherwise , as i wrote him, i will cancel the order and will get the refund. Another wheel store from ali expresss Wheel Tech Store, assures me about unlocking with the following message: (i hope this will be useful to know for community , what the sellers say from china, how they assure, and what actually happens) Wheel Tech Store says: " If it's locked, The wheel will lose its balance But we sell the European version, There is no locking problem in this version Even if that happens, We can do that by replacing the motherboard, and we will send you a new motherboard"

@null thank you for quick reply So i should ask seller for serial number? The seller says that the wheel is whiteListed, but they can say whatever one needs to hear only to sell the wheel. Seller says that he can contact general manager any time to unlock it , and he says if this happens, it happens only once after unblock it will be fine, says that i can update the firmware as well. i'm still scared that i probably made a most stupid decision to buy from ali, i don't know

Hello, i made the purchase today, before i found this forum... I'm getting my wheel from AliEpxress Seller KingSong S18 White. It is still not late and i can open the dispute and make refund. The seller assures me (of course) that if the wheel gets blocked they will contact KingSong general manager and will unblock it and it will not repeat again. Please advice me what to do. Should I cancel the order and get refund while it's not too late? and maybe get it from https://myewheel.com it's 400 eur more expensive than from Ali can you advice what to do please? in case i decide to keep the chinese wheel ? will it be bricked? or was it a software bug and the will can be unlocked? will it be constantly repeating with locking? I also wrote and asked for official statement to kingsong facebook official group, to get answers from them. Please help.