Hello Newbies, wellcome, here we can try help you with or without success, everything depends on certain factors. Please understand we are forum members, Mini xiaomi & Mini pro users, but we are not AFTER SALE CUSTOMER SERVICE. Please when you will post about need help for the issue you meet, explain clearly all this point - type of mini (xiaomi or pro) - activate before or after 1rst april 2016 - firmware version & app version before and during proccess failing