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Bluetooth password problem


Tree Dr
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I just got the Solowheel Glide 3 (Inmotion V8) and can’t reconnect to the wheel by Bluetooth. When I set up the app there was a password for the app and a separate password for connecting the wheel to Bluetooth. I am quite certain when creating the password for Bluetooth there were letters and numbers as options and even wrote it down immediately afterwards. But now trying to reconnect it only shows numbers. Has anyone else dealt with this or know how to reset the Bluetooth connection password? I’ve written Solowheeel and they didn’t know off hand but are working on it. Great service from Jeff by the way. I’m impatient and want to know MPH, distance and play with the lights. 

Today was my first day riding a wheel, oh I’m in love! 

Tha ks in advance. 

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