bnelli Posted April 5, 2018 Share Posted April 5, 2018 Hello all, My minipro worked fine for a few weeks and then all of a sudden it stopped displaying the battery level on the bottom of the minipro. Now when I try to connect to the app the minipro beeps once, the app says "connecting" for about 30 seconds and then says "bluetooth connection failed." I tried doing a factory reset by turning it upside down and hitting the power button but the wheels just turn in opposite alternating directions indefinitely and on one side a green light turns on. I haven't been able to find anyone experiencing this same set of issues online. Hoping someone has a method to troubleshoot this. Quote Link to comment Share on other sites More sharing options...
FreeRide Posted April 6, 2018 Share Posted April 6, 2018 What happens if you plug in the charger? Anything on the minipro? What are the lights on the charger. Does it work normally if you ride it without connecting the app? Quote Link to comment Share on other sites More sharing options...
bnelli Posted April 6, 2018 Author Share Posted April 6, 2018 When I plug in the charger it shows that it is charging. When I unplug it battery shows zero again. It works normally without being connected to the app except I feel like it has reset back to the slower speed limit. It was fighting me real hard when I tried to go downhill, I even had to bail off of it because it started leaning back so much. I also tried uninstalling and reinstalling the app, but still won't connect. Quote Link to comment Share on other sites More sharing options...
FreeRide Posted April 6, 2018 Share Posted April 6, 2018 If the lights on the minipro are off, then it is possible a connector came loose or harware failure. I would try first just removing the battery. Then reseating it and see if the hard reset gets it going again. If not you'll need to find the video and photos that show how to take it apart and check all the connection in the control hub. Or just return it as defective. Ps, when you have the battery off check that the light on it's underside is blinking green, i'm sure it is because the minipro basically works. Although if really slow the bms may have failed but unlikely since that would not flipout the bluetooth. Quote Link to comment Share on other sites More sharing options...
bnelli Posted April 7, 2018 Author Share Posted April 7, 2018 Removing the plastic cover would void the warranty, so saving that for last resort. I was able to chat with Segway customer support today and they suggested letting it charge for a full 4 hours so the battery could calibrate or something. I did that but nothing changed. I'll have to wait until Monday to call them back but it sounds like if this didn't work they were just going to have me send it in for a warranty repair/replacement. Still open to other troubleshooting ideas though if you have any! Quote Link to comment Share on other sites More sharing options...
FreeRide Posted April 7, 2018 Share Posted April 7, 2018 (edited) Yes best to send it in. That's a different story someone gave you. In the past, dispite the stickers, segway has said removing the battery would not void warranty. Still there is nothing more you can do without opening it up so ship it back asap. Edited April 7, 2018 by FreeRide Quote Link to comment Share on other sites More sharing options...
jojo33 Posted April 7, 2018 Share Posted April 7, 2018 (edited) 12 hours ago, bnelli said: Removing the plastic cover would void the warranty, so saving that for last resort. I was able to chat with Segway customer support today and they suggested letting it charge for a full 4 hours so the battery could calibrate or something. I did that but nothing changed. I'll have to wait until Monday to call them back but it sounds like if this didn't work they were just going to have me send it in for a warranty repair/replacement. Still open to other troubleshooting ideas though if you have any! Well , 4 hours is not enough why? maybe charger is in security mode , it gives small electrical impulses you have to let it charge 24h after there will be enough charge to turn on the mini, even with a single bar, as long as the display returns to normal, and the charger will return to a normal charge mode try, and say me if ok Edited April 7, 2018 by jojo33 Quote Link to comment Share on other sites More sharing options...
bnelli Posted April 8, 2018 Author Share Posted April 8, 2018 I was going by the two stickers on the battery cover that say "Warranty void if broken." I'll try leaving it on charge until tomorrow when I can call back customer support. Thanks for the replies. Quote Link to comment Share on other sites More sharing options...
steve454 Posted April 9, 2018 Share Posted April 9, 2018 2 hours ago, bnelli said: I was going by the two stickers on the battery cover that say "Warranty void if broken." I'll try leaving it on charge until tomorrow when I can call back customer support. Thanks for the replies. Good idea to not break the stickers. You would probably have to send it back anyway, if unplugging and replugging didn't fix the problem. Then Ninebot could charge you for repair. I hope Ninebot will make it right, let us know how it turns out. Quote Link to comment Share on other sites More sharing options...
jojo33 Posted April 12, 2018 Share Posted April 12, 2018 On 09/04/2018 at 12:00 AM, bnelli said: I was going by the two stickers on the battery cover that say "Warranty void if broken." I'll try leaving it on charge until tomorrow when I can call back customer support. Thanks for the replies. what's new? with charging battery one night doesn't worked ? Quote Link to comment Share on other sites More sharing options...
bnelli Posted April 12, 2018 Author Share Posted April 12, 2018 No I left it charging overnight and nothing changed. I shipped it off to Segway for a warranty repair yesterday. 1 Quote Link to comment Share on other sites More sharing options...
jojo33 Posted April 13, 2018 Share Posted April 13, 2018 21 hours ago, bnelli said: No I left it charging overnight and nothing changed. I shipped it off to Segway for a warranty repair yesterday. im sorry if doesnt work Quote Link to comment Share on other sites More sharing options...
Andy Doan Posted September 30, 2019 Share Posted September 30, 2019 I have the same, Problem But I don't know what to do. Quote Link to comment Share on other sites More sharing options...
Baconiscandy Posted December 4, 2020 Share Posted December 4, 2020 Same problem here. I’ve switched batteries and control boards with another MiniPro. No change. Can’t see any visible hardware issues, or loose connectors. Quote Link to comment Share on other sites More sharing options...
Casylee1 Posted February 10, 2021 Share Posted February 10, 2021 I have the same issue. Has anyone figured it out. Ty Quote Link to comment Share on other sites More sharing options...
Scott B Posted January 28 Share Posted January 28 On 2/10/2021 at 11:00 AM, Casylee1 said: I have the same issue. Has anyone figured it out. Ty I was able to figure this out today. On this one I was fixing it was 6 resistors 2 on the battery, 2 on the controller board and 2 on the wifi board. After replacing these 120 ohm resistors the battery now shows full and I am able to connect to the app. 2 1 Quote Link to comment Share on other sites More sharing options...
Christopher K Posted February 4 Share Posted February 4 Hey Scott, can you show us which resistors did you replace? Quote Link to comment Share on other sites More sharing options...
MrLorenD Posted February 12 Share Posted February 12 I also have this same issue and was wondering if anyone has figured out a fix? Mine still seems to function, meaning it goes forward and back and turns but doesn't connect to app and the battery indicator is empty... Thanks 1 Quote Link to comment Share on other sites More sharing options...
Christopher K Posted February 20 Share Posted February 20 On 1/28/2022 at 8:35 AM, Scott B said: I was able to figure this out today. On this one I was fixing it was 6 resistors 2 on the battery, 2 on the controller board and 2 on the wifi board. After replacing these 120 ohm resistors the battery now shows full and I am able to connect to the app. Can you show us which resistors did you replace sir? Would be really helpful, there is no service center here that can deal with the problem. Thanks a lot! 1 Quote Link to comment Share on other sites More sharing options...
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