Francesco Finqui Tuttobene Posted August 12, 2017 Share Posted August 12, 2017 I have bought a v8 of second hands and after filling SN through the app, I can set up each parameter but I cannot update the firmware and change Bluetooth password. The app shows that it can changed just from owner. Is there someone that can help me? Link to comment Share on other sites More sharing options...
Mono Posted August 12, 2017 Share Posted August 12, 2017 Think twice whether you really want to update a working app or firmware, just saying. While I can store light patterns to the wheel, I am not aware there has been any firmware update for the V8. Did I miss something? Link to comment Share on other sites More sharing options...
WARPed1701D Posted August 12, 2017 Share Posted August 12, 2017 In the Me tab of the app is a settings cog in the top right corner. In there is 'Owner Verification'. In there you must enter your serial number. After I did that I was able to change the BT password and check for firmware updates. If you've done that already then maybe the old owner needs to enter the app and delete the serial number from the same verification screen before it can be assigned to you. Can't have two owners probably. Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted August 12, 2017 Author Share Posted August 12, 2017 Many thanks for your reply. So if I am not able to find the old owner, I cannot update the firmware is there any work around solution for that? anyway my firmware is 1.1.1009. Is that one the last raised by inmotion? thanks Link to comment Share on other sites More sharing options...
WARPed1701D Posted August 12, 2017 Share Posted August 12, 2017 I can't confirm if you would be locked out of the wheel if it were still registered to another owner. That is just a guess that makes some possible sense given your situation. You could try reinstalling the app and trying again. 1.1.1009 is the latest firmware according to my app/wheel so there is nothing to update at the moment you just can't change the BT password. Link to comment Share on other sites More sharing options...
houseofjob Posted August 12, 2017 Share Posted August 12, 2017 The former owner needs to disassociate the V8's S/N from their account, otherwise you can't FW update or recalibrate the 'Forward balancing carvadjustment' (or whatever it was called). If you can't get them to, you could either: 1. Try to contact an InMotion engineer / support in the app to reset, giving them your S/N or 2. Buy a new V8 control board (new unregistered S/N) When I sold my V8, I forgot to do this, but the buyer contacted me after, and deregistering on my end did the trick. Link to comment Share on other sites More sharing options...
Paddylaz Posted August 12, 2017 Share Posted August 12, 2017 Does Inmotion even release firmwares? Had my v5f+ for a year and not one. Not complaining though given the problems firmware 'updates' have caused some people lol Link to comment Share on other sites More sharing options...
houseofjob Posted August 12, 2017 Share Posted August 12, 2017 6 hours ago, Paddylaz said: Does Inmotion even release firmwares? Had my v5f+ for a year and not one. Not complaining though given the problems firmware 'updates' have caused some people lol For the V5F+ variant, there was a grand total of 1 Firmware updates, early when first released and I had purchased (and updated). Ever since that, none AFAIK. Dunno about pre-V5F+ firmwares... Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted August 12, 2017 Author Share Posted August 12, 2017 9 hours ago, WARPed1701D said: I can't confirm if you would be locked out of the wheel if it were still registered to another owner. That is just a guess that makes some possible sense given your situation. You could try reinstalling the app and trying again. 1.1.1009 is the latest firmware according to my app/wheel so there is nothing to update at the moment you just can't change the BT password. Thank a lot to everyone. I submitted the question to info of inmotion and I am waiting for a feedback but probably the email address is wrong. i hope that someone gives me the correct address where to require support. bye FT Link to comment Share on other sites More sharing options...
WARPed1701D Posted August 13, 2017 Share Posted August 13, 2017 54 minutes ago, Francesco Finqui Tuttobene said: Thank a lot to everyone. I submitted the question to info of inmotion and I am waiting for a feedback but probably the email address is wrong. i hope that someone gives me the correct address where to require support. bye FT Let us know how you get on. Don't be a stranger! Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted August 15, 2017 Author Share Posted August 15, 2017 I have not received any feedback from info@imscv.com is there someone that has an email address indicated for this kind of questions? many thanks and best regards francesco Link to comment Share on other sites More sharing options...
WARPed1701D Posted August 15, 2017 Share Posted August 15, 2017 Perhaps @Jason McNeil or @vladmarks have details of another contact you could try. They run eWheels.com and proj42.co.uk EUC stores respectively and may know who best to contact in your situation. Otherwise try sending a message to Ian at Speedyfeet (info@speedyfeet.uk) from speedyfeet.co.uk (another Inmotion distributor but who isn't on this forum). Obviously none are obliged to assist as you have a second hand unit that didn't come from them but it wouldn't hurt their rep to drop an email address that could help you. Who knows where you will buy your next EUC after all! Link to comment Share on other sites More sharing options...
Jason McNeil Posted August 15, 2017 Share Posted August 15, 2017 15 hours ago, Francesco Finqui Tuttobene said: I have not received any feedback from info@imscv.com is there someone that has an email address indicated for this kind of questions? The normal process is that you need to contact the party who sold you the Wheel, who in turn put in the request to Inmotion. Link to comment Share on other sites More sharing options...
King Ma - INMOTION Posted August 19, 2017 Share Posted August 19, 2017 Hi Francesco, Could you pls help to submit your questions to my email: king.ma@imscv.com I will forward to my coworkers, and in the next Monday or Tuesday they will reply you, Thank you for supporting our products, for more information, pls visit: www.imscv.com/en Thanks & best regards, King Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted August 19, 2017 Author Share Posted August 19, 2017 Thanks a lot to everyone. Dear King I have sent a mail about my issue and I remain confident in your quick support. best regards francesco Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted August 22, 2017 Author Share Posted August 22, 2017 Dear, the issue is solved. the serial number of my wheel was corrupted, so inmotion support gave me a new one to use and now everything seems work properly and I can manage firmware and Bluetooth password many thanks Link to comment Share on other sites More sharing options...
ir_fuel Posted August 22, 2017 Share Posted August 22, 2017 Now that's great service! Link to comment Share on other sites More sharing options...
FabioLecoach Posted September 11, 2017 Share Posted September 11, 2017 On 19/08/2017 at 5:23 AM, King Ma - INMOTION said: Hi Francesco, Could you pls help to submit your questions to my email: king.ma@imscv.com I will forward to my coworkers, and in the next Monday or Tuesday they will reply you, Thank you for supporting our products, for more information, pls visit: www.imscv.com/en Thanks & best regards, King Hi King, I am running into same issue and try to send email to you at king.ma@imscv.com but adress is not valid ... any other contact I could use to resolve registration issue? thanks a lot Link to comment Share on other sites More sharing options...
Francesco Finqui Tuttobene Posted September 12, 2017 Author Share Posted September 12, 2017 Try to send a mail to: chenlihong@imscv.com good luck Link to comment Share on other sites More sharing options...
alcatraz Posted May 1, 2018 Share Posted May 1, 2018 Is the latest firmware still the "1009"? The app is acting a bit weird for me so I just wanna confirm with you guys. It'd be great to get a firmware upgrade for the jerky acc/brake spazm the V8 can do when going over a bump at high speed. It has only happened to me once without accident but other riders has had multiple where they were thrown off. /a Link to comment Share on other sites More sharing options...
Vik's Posted May 4, 2018 Share Posted May 4, 2018 On 5/1/2018 at 2:44 PM, alcatraz said: Is the latest firmware still the "1009"? The app is acting a bit weird for me so I just wanna confirm with you guys. It'd be great to get a firmware upgrade for the jerky acc/brake spazm the V8 can do when going over a bump at high speed. It has only happened to me once without accident but other riders has had multiple where they were thrown off. /a Yep, 1009 is the latest. Link to comment Share on other sites More sharing options...
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