Trucktent Posted March 19, 2017 Share Posted March 19, 2017 I just recieved a new KS16S. It seems that the factory is shipping a number of these out without a serial number assigned. When I turn it on I get 4 lights and continous beeping. I am able to connect via the app. I can change settings but no serial number is displayed. I am afraid of riding it when the software is in an error state. Jason at EWheels is looking for a factory fix for the issue. I have contacted KingSong through the KingSong support page and any English language email addresses I could find. No response yet. Don't bother calling the KingSong 803 area code support number in the app, it rings to some clueless guy in South Corolina. If anyone has resolved the serial number issue please share how it was done. I will provide an update when I get this fixed. 1 Quote Link to comment Share on other sites More sharing options...
steve454 Posted March 20, 2017 Share Posted March 20, 2017 5 minutes ago, Trucktent said: I just recieved a new KS16S. It seems that the factory is shipping a number of these out without a serial number assigned. When I turn it on I get 4 lights and continous beeping. I am able to connect via the app. I can change settings but no serial number is displayed. I am afraid of riding it when the software is in an error state. Jason at EWheels is looking for a factory fix for the issue. I have contacted KingSong through the KingSong support page and any English language email addresses I could find. No response yet. Don't bother calling the KingSong 803 area code support number in the app, it rings to some clueless guy in South Corolina. If anyone has resolved the serial number issue please share how it was done. I will provide an update when I get this fixed. That's strange, hope you can tell us what the issue was soon. Quote Link to comment Share on other sites More sharing options...
Trucktent Posted March 20, 2017 Author Share Posted March 20, 2017 (edited) Screenshot of the app without a serial number displayed. Edited March 20, 2017 by Trucktent Spelling correction 1 Quote Link to comment Share on other sites More sharing options...
US69 Posted March 20, 2017 Share Posted March 20, 2017 (edited) There was another guy here having that problem... he then received a "internal" KS app, to set the number... dont worry...will be fixed then! Edited March 20, 2017 by KingSong69 2 Quote Link to comment Share on other sites More sharing options...
US69 Posted March 20, 2017 Share Posted March 20, 2017 See other KS16S thread from User "may" or so Quote Link to comment Share on other sites More sharing options...
abinder3 Posted March 20, 2017 Share Posted March 20, 2017 I believe this is who he contacted for the serial number issue. Quote Link to comment Share on other sites More sharing options...
Lukasz Posted March 20, 2017 Share Posted March 20, 2017 AFAIK the problem with 4 leds was solved by user "may" thanks to the fact that he was from China, and that the specific application used for assigning serial number was in Chinese language. I have asked for the details of the solution but apparently Kingsong asked to keep the solution details non-public. As the problem appears to exist in units which reached USA, technical department in Kingsong will have to provide you with some kind of solution, maybe simple step by step instruction what to press to get into the serial number assign window. For sure this problem can be solved without shipping back the wheel to the production/service. You have to contact Kingsong directly and ask for help. Quote Link to comment Share on other sites More sharing options...
Trucktent Posted March 20, 2017 Author Share Posted March 20, 2017 All fixed. Thanks KingSong. You need a special app to set the serial number. I will be posting a follow up with the steps it took after I get back from my first ride. 1 Quote Link to comment Share on other sites More sharing options...
Trucktent Posted March 20, 2017 Author Share Posted March 20, 2017 First of first of all thanks to user May for the contact email for KingSong support. flora@szkingsong.com was the support contact for KingSong. This contact is not listed anywhere I could find. All communications was in English over the WeChat app. Flora's English is better than mine. She should write the user manual. I was sent an android app and instructions in word format. The app is in Chineese. Thankfully the instructions are in English. Flora stated the iPhone app is buggy and that they are working on it. Screenshot of the app. . The line starting with KS16... is the serial number field. You want to change this to match the serial number sticker on the peddles of your wheel. I can't read Chineese but it looks like you can change more than the serial number field. Screenshot of the instructions. The app searches for and connects to the wheel. You must connect through the app. Just follow step one instructions. I have not been asked by KingSong to keep the app private. The fix is being pushed out to affected distributors to send to those needing it. Hopefully it is a small number. I don't know if the app can override speed settings to stupid levels or cause it to brick so I am reluctant to be responsible for the wide distribution of it. 2 Quote Link to comment Share on other sites More sharing options...
Claudio Haddad Posted September 14, 2017 Share Posted September 14, 2017 What is the name of the APP to put serial number in Kingsong? Than you, Claudio Quote Link to comment Share on other sites More sharing options...
HermanTheGerman Posted September 14, 2017 Share Posted September 14, 2017 (edited) 3 hours ago, Claudio Haddad said: What is the name of the APP to put serial number in Kingsong? I would upload it for you into the download section of the forum from my PC, but I don't know how to do that. It is quite clumsy to download it from the Paidu Website, if you cannot read chinese. @Claudio Haddad I copied it to my dropbox meanwhile, use this link: https://www.dropbox.com/s/fvkdzadh8t3kna3/20170905_KingsongAndroidAPP.apk?dl=0 After it is installed, make sure you are still connected to the net, when you call the app, because it will first be chinese. It will pop up a window, where it asks you if you agree with a download, there you must press the right of the 2 (chinese) buttons. This downloads either a language pack or a newer version of the app, at least it is in english then. Edited September 14, 2017 by Asylsteirer Added dropbox link Quote Link to comment Share on other sites More sharing options...
Polifem Posted February 2, 2018 Share Posted February 2, 2018 Hello all, I encountered the same problem. I just bought myself a KS-16 and after riding for only 100km encountered a missing serial number issue. After googling for a bit, I found this forum and an apparent solution. I contacted flora@szkingsong.com by email, but no response so far. If someone could provide me with a working link to the app to put serial number back in, I would gladly appreciate it. Thank you. Quote Link to comment Share on other sites More sharing options...
US69 Posted February 2, 2018 Share Posted February 2, 2018 @Polifem You should contact your seller, as this "special app" is not shared that easy... Or try again to contact @Flora Yuan... Afaik in the moment are chinese national holiday, so that may take some time. Quote Link to comment Share on other sites More sharing options...
Polifem Posted February 3, 2018 Share Posted February 3, 2018 Thanks to @Trucktent, I managed to fix my UC myself and the problem is now gone. The app is indeed powerful and theoretically you could unlock any speed with it, I would be very reluctant to share it around, so I really appreciate that someone did it for me. 1 Quote Link to comment Share on other sites More sharing options...
Milli Zhao Posted February 5, 2018 Share Posted February 5, 2018 On 2018/2/3 at 4:41 AM, Polifem said: Hello all, I encountered the same problem. I just bought myself a KS-16 and after riding for only 100km encountered a missing serial number issue. After googling for a bit, I found this forum and an apparent solution. I contacted flora@szkingsong.com by email, but no response so far. If someone could provide me with a working link to the app to put serial number back in, I would gladly appreciate it. Thank you Hi, replied your email with solution to solve the problem. Pls kindly check the email. 1 1 Quote Link to comment Share on other sites More sharing options...
acevalsl Posted February 5, 2018 Share Posted February 5, 2018 Anyone can send me app? txs. Quote Link to comment Share on other sites More sharing options...
acevalsl Posted February 5, 2018 Share Posted February 5, 2018 I say about this app.... for serial repair??? Quote Link to comment Share on other sites More sharing options...
acevalsl Posted February 6, 2018 Share Posted February 6, 2018 nobody???? Quote Link to comment Share on other sites More sharing options...
Trucktent Posted February 11, 2018 Author Share Posted February 11, 2018 On February 6, 2018 at 9:24 AM, acevalsl said: nobody???? Sent a pm Quote Link to comment Share on other sites More sharing options...
Csch1986 Posted June 4, 2018 Share Posted June 4, 2018 Can anyone send me the app, I have the same red leds and beeps Quote Link to comment Share on other sites More sharing options...
Csch1986 Posted June 5, 2018 Share Posted June 5, 2018 (edited) Hi all, today I found out the serial in my ks16s is the same as the standard serial in the engineers app. Could anyone please send me the app so I can stop the beeping thanks @Trucktent @acevalsl @HermanTheGerman Edited June 5, 2018 by Csch1986 Quote Link to comment Share on other sites More sharing options...
Csch1986 Posted June 6, 2018 Share Posted June 6, 2018 On 9/14/2017 at 8:30 PM, HermanTheGerman said: I would upload it for you into the download section of the forum from my PC, but I don't know how to do that. It is quite clumsy to download it from the Paidu Website, if you cannot read chinese. @Claudio Haddad I copied it to my dropbox meanwhile, use this link: https://www.dropbox.com/s/fvkdzadh8t3kna3/20170905_KingsongAndroidAPP.apk?dl=0 After it is installed, make sure you are still connected to the net, when you call the app, because it will first be chinese. It will pop up a window, where it asks you if you agree with a download, there you must press the right of the 2 (chinese) buttons. This downloads either a language pack or a newer version of the app, at least it is in english then. Could you send me the app, the link seems to be death, greetings from Belgium Quote Link to comment Share on other sites More sharing options...
Trucktent Posted June 8, 2018 Author Share Posted June 8, 2018 (edited) Try this. https://www.dropbox.com/s/4sj6e4hfp599vxa/KSv4.apk?dl=0 Edited June 8, 2018 by Trucktent Switch link to Dropbox. Quote Link to comment Share on other sites More sharing options...
HermanTheGerman Posted June 10, 2018 Share Posted June 10, 2018 On 6/6/2018 at 10:04 PM, Csch1986 said: Could you send me the app, the link seems to be death, greetings from Belgium Sorry, deleted it a long time ago, but find it in @Trucktent 's post above. Quote Link to comment Share on other sites More sharing options...
Csch1986 Posted June 15, 2018 Share Posted June 15, 2018 thanks all for your help, ive been able to insert the serial, everything back to normal Quote Link to comment Share on other sites More sharing options...
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