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Speedy Feet snubbed by Ninebot


Adamski
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Wow, if that is true it REALLY puts Ninebot in a poor light and ought to put off anyone in any country that might be thinking about buying a Ninebot. It is one thing to decide to stop selling the wheels - it is entirely another to stop supporting customers who have already purchased wheels.

I will never convince my wife to ride an EUC, but she loves Segways so I've been gently steering her towards the Ninebot Mini Pro and hoping, at some point I can arrange for her to try one. I'm not at all sure about it now.

Let us hope he successfully moves across to a more sympathetic brand - for example I'm not sure we have a good reseller for Gotway in the UK currently?

Edited by Keith
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1 hour ago, Adamski said:

I rang Ian at Speedy Feet enquiring about a new left main shell for my Ninebot One E+ and he told me that Ninebot have retracted his license to sell the One and all it's parts!

This is CRAZY!!!

Read hrough bellow thread (unless you've done so already):

 

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Thank you so much for that HEC ;-)

How depressing.

You're right, Ian has put so much time and effort all to be thrown back in his face.

I will write to the links you sent me.

The Ninebot One is definitely the best looking wheel out there and certinaly one of the best for quality.

Let's hope they reinstate Ian....fingers crossed.

So, I'll have to source any future parts from the US then?

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What I don't understand is that so many people outside the UK count on Speedyfeet for Ninebot stuff.

They see the how-to videos etc and decide to order from him because he seems (is) reliable and safe.

My friend Todd lives in San Francisco and gets his bot/accessories from him.

Pity.

Edited by Paddylaz
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I hate to hear this type of news!! What the heel is going on with Ninebot? Hopefully this is just short term and gets resolved quickly!

I purchased a complete spare shell assembly from Speedy Feet a few weeks back just to have on hand.  No arrival yet. My Paypal account shows the deduction. I should probably contact him as well.

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I was actually after a pair of inner shells from SpeedyFeet the week before last but was told that they are out of stock and "Parts should be available in a ~3 months all being well". Speedyfeet have always fulfilled my orders quickly and the online material that Ian has created has been invaluable in assisting me in maintaining my wheel. For me, the selling point of the Ninebot One was the availability of parts and the fact that I could easily maintain it myself (doing tricks, I get through lots of parts). If Ninebot One parts are no longer going to be readily available in the UK then I guess I'll be looking towards another brand. I'm really unimpressed with Ninebots treatment of Speedyfeet.

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That sure is a stupid move from Ninebot. I have also bought from SpeedyFeet, great company and super service - and fast shipping. Really not understandable at all. I hope he decides to stay in this business however it turns out. I would definently buy from them again. On the EUC side there doesn't seem to be much happening from Ninebot at this time anyway. Thumbs down. :-(

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@Paddylaz That is one heartfelt, very sad facebook post from Ian. Man you can almost feel the tears in his eyes. For Ian to put so much effort, good will and respect into a company that he absolutely loved and then to have them turn their backs on him and his business is unconscionable!! WOW...being a business owner myself I really feel for the guy! This sucks!

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9 hours ago, Adamski said:

Does anyone know where the next best place to obtain parts is?

Your nearest Segway dealer should be able to get you any parts that are available.  Now I can understand why Ninebot would pull Speedyfeet's license.  If they are not legal in England, Ninebot does not want to break the law.  Unfortunate for Ian, but hopefully this is only a temporary setback and English law will change.

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@FORWARD california As far as supplying parts in the USA , will you be able to supply things like complete shell assemblies, motors, batteries? I ordered form Speedy Feet as I did not see an alternative supplier for major parts in the USA. It would certainly save on shipping. How is your company being treated so far?

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6 hours ago, Rehab1 said:

@FORWARD california As far as supplying parts in the USA , will you be able to supply things like complete shell assemblies, motors, batteries? I ordered form Speedy Feet as I did not see an alternative supplier for major parts in the USA. It would certainly save on shipping. How is your company being treated so far?

We currently have a limited supply of  E+ 500 watt motors. As for complete shell assemblies and E+ batteries I need to see if we can get more before I offer any for sale.

https://www.forwardca.com/collections/accessories

How has Ninebot-Segway treated us?  No comment.

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31 minutes ago, FORWARD california said:

How has Ninebot-Segway treated us?  No comment.

That makes me think that either you have nothing good to say about them, or Ninebot is threatening the (remaining) resellers about publishing any negative views :P

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2 hours ago, esaj said:

That makes me think that either you have nothing good to say about them, or Ninebot is threatening the (remaining) resellers about publishing any negative views :P

It's like the old recommendation phrases that don't really say what you think they are saying.

"I can't recommend him highly enough."

http://www.tensionnot.com/jokes/other_jokes/examples_good_letters_recommendation

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