What do you all think about this situation with eWheels?

[Chris50]

 

I have a Begode Master Pro V3 (with less than 500 miles on it) that I purchased from eWheels. Recently, it had a MOS bug that really messed this thing up, so eWheels had me ship it to one of their repair techs and they even paid for the shipping. Which I felt was quite decent of them to do.
 

I explained to them (a couple weeks ago) that I was leaving the country for a few weeks, and upon returning home, I would need to get back on the road for a few weeks with business. So I only had a window of time, once I got my Master Pro back, to replace the standard shocks with the DS200 kit that I ordered from them. 

Ewheels has helped me quite a bit with providing very responsive and excellent quality support on my 3 electric unicycles I’ve ordered from them. Because I struggle tremendously with anything mechanical, I knew I was going to need their help with installing the DS200 kit on my Master Pro and they knew that, also.

However, as I got into this particular project, I quickly realized that trying to switch these shocks out is the most ridiculously complicated thing that I have ever tried to do. What has made this especially complicated is that the videos they’ve sent me are of EUCs that aren’t the same as mine, with replacement DS200 kits that don’t even have the same type of parts that I have. They told me that they were going to make a video showing a DS200 replacement on the same type of EUC as mine, but never did. 
 

Meanwhile, my Begode Master Pro V3 was shipped back to me with a full battery charge and it’s going to be at least a month before I’m even able to do anything about it because I won’t even be home. Ewheels and maybe some of you will tell me that that’s just fine and it won’t damage the batteries to sit on a full charge for that long. But what about what this guy says?

 

[Paradox]

2 hours ago, Chris50 said:

 

I have a Begode Master Pro V3 (with less than 500 miles on it) that I purchased from eWheels. Recently, it had a MOS bug that really messed this thing up, so eWheels had me ship it to one of their repair techs and they even paid for the shipping. Which I felt was quite decent of them to do.
 

I explained to them (a couple weeks ago) that I was leaving the country for a few weeks, and upon returning home, I would need to get back on the road for a few weeks with business. So I only had a window of time, once I got my Master Pro back, to replace the standard shocks with the DS200 kit that I ordered from them. 

Ewheels has helped me quite a bit with providing very responsive and excellent quality support on my 3 electric unicycles I’ve ordered from them. Because I struggle tremendously with anything mechanical, I knew I was going to need their help with installing the DS200 kit on my Master Pro and they knew that, also.

However, as I got into this particular project, I quickly realized that trying to switch these shocks out is the most ridiculously complicated thing that I have ever tried to do. What has made this especially complicated is that the videos they’ve sent me are of EUCs that aren’t the same as mine, with replacement DS200 kits that don’t even have the same type of parts that I have. They told me that they were going to make a video showing a DS200 replacement on the same type of EUC as mine, but never did. 
 

Meanwhile, my Begode Master Pro V3 was shipped back to me with a full battery charge and it’s going to be at least a month before I’m even able to do anything about it because I won’t even be home. Ewheels and maybe some of you will tell me that that’s just fine and it won’t damage the batteries to sit on a full charge for that long. But what about what this guy says?

 

Well @mrelwood  do you have a response?

[Scubadragonsan]

8 minutes ago, Paradox said:

Ewheels and maybe some of you will tell me that that’s just fine and it won’t damage the batteries to sit on a full charge for that long.

A month or even months usually is not any issue for batteries. I have 8 wheels. Some of them set idled for months and have no issues being charged again. But it is a good idea to keep them charged and make sure they don't get fully uncharged as you never always know how individual battery will behave.

[Chris50]

Thank you for the feedback, but it’s what you said with “usually” is not any issue for batteries. I paid a hell of a lot of money for this and therefore, I don’t think I should have to (potentially) deal with a battery that has a significantly shortened lifespan because of this. 
 

My purpose here is not to knock to knock eWheels. They’ve been pretty good to me and I even put in a 5 star raving review about them on their website. But I just don’t understand this because I feel like they’ve suddenly abandoned me and they’re not responding to my email. This is after providing support to me that I think the great majority of people wouldn’t be able to understand.

These folks at eWheels are quite skilled and knowledgeable when it comes to EUCs. But they’re dealing with the general public here and how is someone like myself who has always struggled with mechanics and technical things supposed to make any sense out of a DS200 shock replacement video that doesn’t even show the same EUC as mine or the same DS200 parts that I have?

I feel like they have really abandoned me here and I don’t know why.

[Chris50]

56 minutes ago, Scubadragonsan said:

 

My Master Pro was left turned on by the technician and was sent back that way through FedEx. Apparently there’s some type of mode that I wasn’t aware of that allows you to do this and it also disengages the wheel. A little while ago, l hooked the batteries up and turned on the Darkness app and they are at 98% charge (which I thought was a full charge.) So only 2 percent had drained off the battery since they shipped it, which I’m guessing was at 100% when they shipped it. That 2% drainage included being held up in Nashville at their facility for some unknown reason, so I would estimate it was about 5 or 6 days from the time they shipped it.

So what do you folks think if I just left it on this way while I’m overseas for a little over two weeks?

 

[Scubadragonsan]

34 minutes ago, Chris50 said:

My Master Pro was left turned on by the technician and was sent back that way through FedEx

Yes, that's not very cool at all. It might be a good idea to make sure eWheels is aware of it to avoid future similar occurrence. Sometimes, there is always a hidden story behind that you wouldn't expect.... I'd give ewheels benefit of the doubt....since ewheels has had a good track record in customer service. Not attempt to take side. I've eight wheels, only 2 from ewheels.

Edited September 7 by Scubadragonsan

[Tomallo]

I wouldn't worry about the battery. Yes, it's best practice to not leave them fully charged for too long—but it's more like, it shouldn't be done regularly, as this will accelerate the cell degradation over their lifespan that's still years or hundreds, even thousands of cycles. Doing this once, or even a few times, won't be an issue.

[Chris50]

1 hour ago, Scubadragonsan said:

 

My Master Pro was left turned on by the technician and was sent back that way through FedEx. Apparently there’s some type of mode that I wasn’t aware of that allows you to do this and it also disengages the wheel. A little while ago, l hooked the batteries up and 

[Chris50]

Thank you for your feedback, scubadragonsan. Please elaborate on what you mean with…..

”Sometimes, there’s always a hidden story behind that you wouldn’t expect.” 
 

Could this mean that they’re trying to cover up a manufacturing defect with my Begode Master Pro? Because this EUC never really acted right since pretty much the beginning. The power button wouldn’t work when I pressed and held it several times, it would suddenly make very loud beeping noises after it had been charging for a while, and the steering acted very bizarrely and would pull off hard to the left when I tried to ride it seated. I complained to eWheels numerous times and they kept telling me there was nothing wrong with it. 
 

I don’t know what to think now, but the more that comes out about this, honestly makes me feel very uncomfortable having bought this thing from eWheels. Again, it’s not my intention to start trashing them, but what am I supposed to think here? 

Edited September 7 by Chris50

[Skampster]

My opinion, this is more of a Begode problem you have over a ewheels problem, overall. 
 

Sure they ride well but fuck me they are a lazy useless company. 

[Punxatawneyjoe]

Don't worry even a little bit about 1 or 2 months on a full battery, I do it to my wheels all the time. i have bought 2 wheels from them and i can assure you that Jason from ewheels does way more for his customers than some other local places that i won't mention. I have dealt with several warranty issues myself through ewheels and they are the best.

[Chris50]

Skampster,

I think I’m very much leaning in that direction because eWheels has been good to me. I told the guys at eWheels numerous times that I have serious doubts about the issues that I’ve seen from my Master Pro. EWheels did recommend this particular EUC to me, but I think understandably so, because I asked them what the best EUC was that as a heavy guy with rheumatoid arthritis could sit down and ride on while going fast over long distances. Not to mention the fact that this is the most fun I have on this one over the other 2 EUCs that I own. 
 

I just wish the guys at eWheels would make things a lot easier for folks like myself who know absolutely nothing about electric unicycles and really struggle with anything mechanical. They can do that by simply making videos that specifically pertain to exactly what that person is working on and showing up close video of every step they’re doing. 

[Chris50]

Punxatawneyjoe, THANK YOU. I think I can rest easy on my trip to Portugal knowing that. I believe the guys at eWheels are some good people. But because I’ve been cheated in the past by some real shady folks, it takes me a long time for me to really trust anyone. 
 

I’m still going to absolutely need those guys to make a video showing how to install the same DS200 suspension into the same type of EUC I have, and they kind of skipped around that with me. But maybe it’s because of the weekend. 

[Skampster]

I never leave my wheels fully charged, ever, I go out of my way to do so, but I also get the fact that your issue is an unavoidable situation, one that whatever effects your battery will receive, and it will, will only manifest later on in the wheels life, most likely once it’s out of your hands, but in future, try and avoid this situation again, and if ewheels are reading this, don’t ever let a wheel leave your establishment fully charged. If needs be, inform the owner and take the wheel for a good test ride before shipping. 

Edited September 7 by Skampster

[Chris50]

I also want to thank everyone who responds to my questions on this entire forum. All of you are some straight up cool people to me and this is the first online forum I’ve ever seen where folks aren’t attacking each other or trolling each other over stupid shit. I never thought I’d say this about any online forum, but this is actually a pretty good online community.

[Chris50]

Skampster, thanks for the information. Could this be good news that when I checked the battery power a few hours ago, it was at 97% and not 100%? So it’s not technically sitting on a full charge. Does that make any difference?

[Skampster]

It will but if you can, leave it on with the headlight on or just go out for a ride, if your near it to look at it’s voltage, go out a ride it, unless there’s something I don’t know as to why you can’t. 

[Chris50]

Skampster, 

The problem is that I was in the process of installing the DS200 and the EUC is a bit disassembled. Now it may very be something that any one of you could immediately slap back together and be on the road in 20 minutes with it. But not with me. Because I REALLY struggle with all things mechanical, I’ve reached an impasse because there’s so many pieces that I wouldn’t know where to begin even if I were to reverse all of the steps. This is like reading Galactic Alien to me and I just don’t think that way. 
 

The guys at eWheels know this about me and I’m really hoping that when I get back home, they will have made a very clear video detailing all of the steps of installing a DS200 suspension onto a Begode Master Pro V3. Otherwise, I’m going to be in a total state of limbo with them. 
 

Also, how do you leave the headlight on?

[Skampster]

Just turn the EUC on and leave the light on, as to how exactly of that particular wheel, I don’t know. 

[Scubadragonsan]

1 hour ago, Chris50 said:

”Sometimes, there’s always a hidden story behind that you wouldn’t expect.” 

If I knew, I wouldn't have said hidden. Maybe it's simply a human error or maybe Home Land Security upon inspection accidentally turned it on because of ignorance. Who knows? I'm just saying from my years of experience with all kinds of "tranactions" and human interactions. One time I imported a massage chair. It arrived and the leg massager wasn't working. So I went through the whole nine yards of finding out where the problem was. In the end, it was a technical issue. It's home land security pulled a hose off to see if narcotics were hidden inside the hoses. So they pulled it off, why didn't they re-connect the hoses. Is that stupidity or home land egoism? Who knows why?

[Punxatawneyjoe]

2 hours ago, Chris50 said:

I just wish the guys at eWheels would make things a lot easier for folks like myself who know absolutely nothing about electric unicycles and really struggle with anything mechanical.

It probably should be made clear to people that are thinking of buying an EUC that some sort of mechanical ability is required to minimize the "hassle" of owning such a device since no matter what manufacture you decide to go with, you will have issues at some point and if you can't fix it yourself, there aren't many places that can. Bike shops won't touch them and there are only a few places than can fix them in the US. I just think it's a difficult situation to own something you can't fix yourself. It puts you at the mercy of others and that's a bad position to be in. Wish i could help myself but i don't own any Begode products.

[Skampster]

Sad but true. 

[litewave]

It's important to choose a wheel that is easy to maintain, has few issues, and is easy to disassemble (at least 2 out of 3), especially as a new rider.

All you need is enough free time, adequate space with a work surface, some basic tools, a way to label and store the parts separately, and a smartphone to record the disassembly.

If you have a spouse or friend who can help, even better.

[Funky]

FYI: Just leaving wheel turned on and leaned against wall can make them overheat over longer time..

If the lean angle is big enough and burden put on motor is big enough.. As it would try to push forwards and keep it upright balanced.

There have been some post about this very thing... Where wheel started to smoke even. (IF motor is disengaged - that's different story.)

 

 

Just turn it off and leave it be 1-2 months won't do jack shit.. 

Edited September 8 by Funky

[Rawnei]

Begode charge board will drain the batteries a bit from full anyway.