V11 not powering up

[digithom]

13 hours ago, mrelwood said:

I agree, this feature in the newer units is too invasive. I read about a guy with a newer V11 who replaced the power button board with an older version from back when the V11 didn’t have this feature. And it worked, he could then operate the power button with gloves.

 Unfortunately getting an old gen board its next to impossible. I sure as heck won’t be selling mine!

Btw, the V11 got a new firmware v1.4.22 about a week ago. Has anyone tested if the feature remains with the new firmware? Just in case…

No luck, even with firmware v1.4.22

 

 

[Grinch]

great then I'm not even trying🤦‍♂️😂

 

[Tr1LL]

I just got mine so total noob here, but i was having the same problem until i realized that it won’t turn on if its on the kickstand because it tries to balance automatically. So hold it upright before pushing the power button

[digithom]

16 hours ago, Tr1LL said:

I just got mine so total noob here, but i was having the same problem until i realized that it won’t turn on if its on the kickstand because it tries to balance automatically. So hold it upright before pushing the power button

The power on refused on kickstand is normal, we are not talking about this, I think that after the first day of owning everybody has learnt this condition (the same as you).
Wear a pair of gloves and you're not be able to power on your V11, even if it is standing upright.

[Wolverine]

I communicated with the manufacturer, and we tracked down the problem. If you get the same answers as I did, you should replace the headlight assembly as the problem is with the power button.

When the device is lying on its side, does the wheel spin freely?
YES

Can the device be turned on while charging?
NO

Can the Inmotion app connect to the device while it is charging?
YES

Can the headlight be turned on when the device is charging?
YES

Are there error messages in the app?
NO

Did the diagnostics find any problems?
NO

I personally won't replace it yet because it costs around $150 (€140). I will replace this part when my device does not turn on anymore. Until then I can live with this problem.

The manufacturer assured me that the V11 power button is touch sensitive for security reasons and there is no way to turn it off. This device cannot be switched on while wearing gloves or full finger wrist guards. My problem is that sometimes even without gloves or with the half finger wrist guards the V11 won't turn on. In my case the solution is to buy a new headlight assembly.

[Multiplex]

Same problem here. Especially when it has been raining, and I switch off the EUC, it refuses to turn it on again until it is dry. Probably due to the sensitivity of the finger sensor. I will try and see if I can disable it.

[jjll]

I've also had more problems when it's cold or wet, I guess mostly due to sensor not working consistently in less than optimal weather, but cold and dry skin may also add to the problem. Annoying but usually works after just a couple of tries.

Edited December 25, 2022 by jjll

[digithom]

The same for me, and I can confirm that umidity and low temperatures increase the probability that I'll not be able to power on my V11 (even without gloves)
As a workaround, after pressed the power button (and EUC refuses to power on) bluetooth connection is alive, if I connect my phone in this moment, then it will power on at the next press of power button, but I can't make a rule on this.

 

[Heartajack]

I thought I was losing my mind. Took me 20 minutes to turn on my v11. I’ve been doing cold weather riding and using cycling gloves for the last couple months. They have touch screen sensitive tips and have worked perfectly fine until recently. Glad I came across this forum, because I was at wits end. 

Anyone that’s used cell phone friendly gloves knows that that claim is sketchy, at best.   

After getting stuck in the rain at my local grocery store, I thought this was the end of my v11. Took my gloves off, dried off the button a bit, and it eventually turned on. I believe the cold may also have been a problem, it took a bit of trial and error to get the thing to work. I’m just glad it wasn’t a more serious problem. The issue is “as designed” as we say in the video game business. 

[Multiplex]

I also was pissed off about this. Especially since it happened right after someone hit me (and it was raining), and I switched off the wheel and then it would not turn on again so I thought it was broken. Turns out the capacity sensor is not happy about water seeping in. Once all dry, no issue anymore (well, if you're not wearing gloves as described above).

Solution: a piece of waterproof duct tape covering the sensor + 1/2" around - the capacitive sensor will still work through the tape, and no water can seep in. 

[Wolverine]

Good news. My V11 is running like new again. I found a discounted original new headlight assembly on AliExpress and decided to order it. The price, including shipping, was less than 100 euros.
I removed the old headlight assembly, and I was truly surprised by what I saw. In the factory during manufacturing, they put the wires up against the hottest part of the headlight assembly - inside the radiator and with direct contact with the LED housing. One wire was damaged. And guess where did this damaged wire came from? The damaged wire came directly from the on/off button. I took a new one from the package and hoped that there was a better solution, but I was disappointed because the wires were laid exactly the same. I used electrical tape to put the wires in a better place. Yes, there is a lot of space, and you can put the wires anywhere else than the hottest place where they are put from the factory.
In addition, I noticed that the plastic had melted around the LED housing - fire hazard. As a result, I will never use its front light again in the dark. I have installed a separate front light with built-in battery on top of the V11 headlight assembly. From the headlight assembly, I will only use a LED daytime running lights from now on.
New light is manufactured on 18th November 2022. Are there any differences between the new and old headlight assembly? Yes, there is. The surface of the old button is completely smooth, but the new button has a rough surface. I tried other V11 buttons on the local meetup and their button surface were just as smooth as my old headlight assembly button. So, something has changed.
My V11 is working again as it should, and I am happy about it. I hope that this information is helpful to someone.

Pictures:
https://drive.google.com/drive/folders/1WIMj_h_rmEH9dj1ixYh_b0aKgbdZ8Sp_?usp=sharing

 

[Punxatawneyjoe]

1 hour ago, Wolverine said:

My V11 is working again as it should, and I am happy about it. I hope that this information is helpful to someone.

Gratz on getting the v11 back in action, thanks for the detailed pictures and description. I definitely will check mine.

[Carey]

I experienced the problem of the V11 failing to turn on after riding in the rain to dinner to celebrate the end of the school year with my family. The next morning, my V11 turned on without a problem. 

I like the idea of a piece of waterproof tape covering the button area and will give it a try. 

I was worried about crashing on my V11 as this was the first time I rode it in the rain and had no problems at all. Then, when the V11 wouldn't turn on I experienced a completely different kind of "crash". I'm upset with InMotion for thinking this was an acceptable design feature. 

[mrelwood]

At some point Inmotion changed the power button mechanics and behavior to a stupid one that needs to recognize skin contact in order to function. Lots of water might disturb it’s operation, just like on a touchscreen of a phone.

[Hellkitten]

1 hour ago, mrelwood said:

At some point Inmotion changed the power button mechanics and behavior to a stupid one that needs to recognize skin contact in order to function. Lots of water might disturb it’s operation, just like on a touchscreen of a phone.

That has to be one of the dumbest changes. I ride with gloves on all the time! Very glad I have the older power button, hopefully I never have to replace it…….

[GPSchile]

you can differentiate the new power button by its texture (with some spots on top) and some times its temperature feels different to the plastic around since it is metal. It has some kind of capacitive sensor that was added to prevent accidental activation cases (i.e. while storing the EUC behind the copilot seat on a car, and the motor turns on destroying the carpet).
If you cannot power your V11 with your fingertip, just bend the finger and use a phalange to press the button. Usually that solves the issue. 

[yaro96]

Just received a brand new V11 and had the same issues.

Does not power on if you press the finger flat on the button, especially the thumb. But works 100% if you press with the nail, or press only one corner of the button.. really weird

[Elliott Reitz]

This (HEAT SENSE POWER SWITCH) is a major design flaw that ruins the value of my V11.  I'm so angry about this issue because it completely ruins the wheel for its intended use-case (sitting in the car through winter for short rides, MD winters are rarely below freezing).  

BECAUSE OF THIS I WILL NEVER AGAIN BY AN INMOTION WHEEL

And its so ill-thought-out that the wheel won't even power off.  Power it up in a 10 C or 50 F garage, ride it outside where its 1 or 2 C or 35 F and it just won't power off at all.  Has to be tipped over and left to power itself down sometime later.  

I am an engineer and this is the worst kind of beauracracy over the integrety of engineering.  

Anyone here want my V11?  I'm near Baltimore.  I paid $750 for it but thaks to this I'd let it go now for $400.  My S1 e+ is more useful. 

Edited December 21, 2023 by Elliott Reitz

[Funky]

47 minutes ago, Elliott Reitz said:

This (HEAT SENSE POWER SWITCH) is a major design flaw that ruins the value of my V11.  I'm so angry about this issue because it completely ruins the wheel for its intended use-case (sitting in the car through winter for short rides, MD winters are rarely below freezing).  

BECAUSE OF THIS I WILL NEVER AGAIN BY AN INMOTION WHEEL

And its so ill-thought-out that the wheel won't even power off.  Power it up in a 10 C or 50 F garage, ride it outside where its 1 or 2 C or 35 F and it just won't power off at all.  Has to be tipped over and left to power itself down sometime later.  

I am an engineer and this is the worst kind of beauracracy over the integrety of engineering.  

Anyone here want my V11?  I'm near Baltimore.  I paid $750 for it but thaks to this I'd let it go now for $400.  My S1 e+ is more useful. 

Scratch your balls.

Hand gets warmed up from scratching your balls.

Power off the wheel.

???

Great success. 

 

If you can't think a work around - you aren't an engineer. Good day sir!

[Elliott Reitz]

44 minutes ago, Funky said:

Scratch your balls.

Hand gets warmed up from scratching your balls.

Power off the wheel.

???

Great success. 

 

If you can't think a work around - you aren't an engineer. Good day sir!

LMAO, I like that one.  It works better than what I've tried too.  I thought of stick-on toe warmers.  And I tried a heating pad (won't work through the warm pad either).  

[Funky]

45 minutes ago, Elliott Reitz said:

LMAO, I like that one.  It works better than what I've tried too.  I thought of stick-on toe warmers.  And I tried a heating pad (won't work through the warm pad either).  

If you smoke.. You could also burn the switch with lighter lil bit. - It gets warm and ready to be turned off. (That's what she said.)

Just be careful not to warm her for to long, or things will get smoky. 

Edited December 21, 2023 by Funky