lirva Posted September 20, 2021 Share Posted September 20, 2021 8 hours ago, Jpd said: was very excited to receive my exn, only to have it cutout on me after 10 miles of riding. My V12 did broke down after 200km's. All the brands could have issues. I bought the wheel because of the ips rating and to get a silent wheel. V12 was a dream package, hope they can get the first batch issues cleared quick. Quote Link to comment Share on other sites More sharing options...
jmsjms Posted September 20, 2021 Share Posted September 20, 2021 Standard warranty is 1 year? Quote Link to comment Share on other sites More sharing options...
mrelwood Posted September 20, 2021 Share Posted September 20, 2021 19 hours ago, Jpd said: Well, it was an awesome wheel for 10 miles. My v11 has been awesome for over 1000, and so have all the others that I’ve had. The math just doesn’t work out for me. That’s one kind of math. Another goes like this: Assuming both models having already sold more than a 1000 units, your personal experience covers less than 0.1% of the lot. If your EX.n would be the only one to break that early, the failure rate would be absolutely amazing, both for an EUC as well as any mass produced item. As a reference, the amount of GotWays that EcoDrift had done warranty repairs on a few years back was something like 15-30%. I’d consider this number much more important than what I’ve personally experienced on a single unit, no matter how much it disappointed me. That said, while the EX and the EX.n are probably the only current wheels I haven’t had the chance to try yet, I have a really hard time seeing myself liking either of them one single bit. They just don’t add up at all with the features and specs I consider important, or crucial for comfort on an EUC. 2 Quote Link to comment Share on other sites More sharing options...
Popular Post yoos Posted September 20, 2021 Popular Post Share Posted September 20, 2021 47 minutes ago, mrelwood said: As a reference, the amount of GotWays that EcoDrift had done warranty repairs on a few years back was something like 15-30%. I don't know if ecodrift publishes such data anymore, but another reference point are prices with and without warranty (the option to buy without warranty is not advertised on their official store). Their latest preorder offering has the following warranty costs: V12 10k₽ = 7.0% of EUC price as extra cost for having warranty S20 10k₽ = 5.7% MCM5 7k₽ = 9.0% RS 12k₽ = 8.1% EXN 15k₽ = 9.0% MnstrPro20k₽ = 10.5% Hero 33k₽ = 18.6% Abrams 20k₽ = 9.7% This is a strictly preorder offering and many established wheels are not on this list to compare to (V8,10,11, KS 16s,16x,18xl,s18, sherman, Nik). You can see that begode generally command a higher warranty premium (there are only one KS and IM wheel here, but I do remember V11 and S18 having a similar warranty costs of ~6-8%). Ecodrift seem especially cautious/pessimistic about the Hero. Even the RS, which seems to be a mature iteration of a successful series, has a higher warranty cost than the S20, which barely left render stage (although ecodrift managers have witnessed a working sample). 8 Quote Link to comment Share on other sites More sharing options...
mrelwood Posted September 20, 2021 Share Posted September 20, 2021 2 hours ago, yoos said: another reference point are prices with and without warranty Now that is data! I applaud the smart idea and the great detective work! Buying without a warranty is alien to me though, since the local consumer laws clearly say that both the seller and the manufacturer must carry their responsibilities if a product doesn’t work as advertised or breaks far sooner that can reasonably be expected with normal use. So there’s no such thing as “buying without warranty“. The laws are in effect even when buying from abroad, but good luck getting any seller of any product follow up on it. Having tried to help a local couple with their new wheel, I have once again learned that even if the seller would follow up on the warranty, shipping a wheel even to the neighboring country is so expensive that the owners are even considering getting all the cells in a faulty battery pack replaced at their own cost instead. So much for easy trade within EU. 1 Quote Link to comment Share on other sites More sharing options...
yoos Posted September 20, 2021 Share Posted September 20, 2021 (edited) 46 minutes ago, mrelwood said: Now that is data! I applaud the smart idea and the great detective work! Thanks, but this data is not very precise since we do not know what the actual repair expenses are. It could be that KS and IM have great service and compensate ecodrift for warranty cases while begode considers most cases not to be warranty cases. (This is all just speculation) Russia is also civilized enough to have warranty and customer protection. However euc warranty cases can be controversial, especially with all the loopholes built into official EUC instructions and manuals (remember the hilarious begode battery memo prohibiting charging indoors, while supplied chargers always say "only use indoors"). So in most cases manufacturers (especially ones residing in China) can find an excuse to void warranty. So it's more about reputation and long-term partnership than about the threat of legal action. Curiously, russian laws mandates warranty protection over every products lifetime. Therefore ecodrift lists the official lifetime of all its EUCs as 1 year All products purchased via the ecodrift site seem to be covered by warranty and ecodrift has good reputation in this regard even helping out in cases where people bought EUCs without warranty. I would say that the "no-warranty" option offered to subscribers is in fact a "minimal warranty" option. I guess if an EUC doesn't work out of the box, they would fix it, but if your board burns after 200km they would not replace it for free. Edited September 20, 2021 by yoos 2 Quote Link to comment Share on other sites More sharing options...
Mike Roe Posted September 21, 2021 Author Share Posted September 21, 2021 15 hours ago, lirva said: My V12 did broke down after 200km's. All the brands could have issues. I bought the wheel because of the ips rating and to get a silent wheel. V12 was a dream package, hope they can get the first batch issues cleared quick. What went wrong with your v12? Quote Link to comment Share on other sites More sharing options...
lirva Posted September 21, 2021 Share Posted September 21, 2021 (edited) On 9/21/2021 at 3:11 AM, Mike Roe said: What went wrong with your v12? Havent heard from Voltride yet. Screen, lights and bluetooth died. I'm hoping for a simple wire coming loose. I did see from euc.world data that bt connection died just after jumping over small curb while turning, so that might played a role. And I picked Voltride just to have some warranty coverage. In worst case deliverin the wheel to them for warranty repair is about 40€ Fuel and ferry price from Helsinki to Estonia. But they picked up the wheel so, thumbs up for now. Edited September 22, 2021 by lirva 2 Quote Link to comment Share on other sites More sharing options...
Popular Post Waulnut Posted September 22, 2021 Popular Post Share Posted September 22, 2021 (edited) eWheels update Edited September 22, 2021 by Waulnut 6 Quote Link to comment Share on other sites More sharing options...
supercurio Posted September 22, 2021 Share Posted September 22, 2021 Wow @Waulnut, thanks for sharing. I'd like to have the same QC check for my unit, but I guess I might do it myself once received. About the wiring re-arranged: is it on your unit specifically or all 270 units they checked? Quote Link to comment Share on other sites More sharing options...
Waulnut Posted September 22, 2021 Share Posted September 22, 2021 24 minutes ago, supercurio said: Wow @Waulnut, thanks for sharing. I'd like to have the same QC check for my unit, but I guess I might do it myself once received. About the wiring re-arranged: is it on your unit specifically or all 270 units they checked? eWheels update should be for all 2nd batch pre-orders. I wonder how will they know "all screws are present" 🤔🤔 Proper wiring and tire fitting sounds assuring. Quote Link to comment Share on other sites More sharing options...
supercurio Posted September 23, 2021 Share Posted September 23, 2021 1 hour ago, Waulnut said: eWheels update should be for all 2nd batch pre-orders. But did they check all 2nd batch wheels or only the wheels destined to eWheels customers? I'm in Europe, and pre-ordered via a shop from Lithuania. 1 hour ago, Waulnut said: I wonder how will they know "all screws are present" 🤔🤔 By counting the screws left on the table? 1 hour ago, Waulnut said: Proper wiring and tire fitting sounds assuring. No doubt (although I plan to change the tire for a CY H666 or a H5167 quickly) 2 Quote Link to comment Share on other sites More sharing options...
Waulnut Posted September 23, 2021 Share Posted September 23, 2021 1 hour ago, supercurio said: But did they check all 2nd batch wheels or only the wheels destined to eWheels customers? I'm in Europe, and pre-ordered via a shop from Lithuania. Oh that's a good question. From a business aspect, I would think it only applies to eWheels shipment. If anything, maybe it would put more pressure on inmotion to be more careful with their assembly. It shows a big reseller, eWheels, is questioning their quality which can affect their future sales. 🤷♂️ 3 Quote Link to comment Share on other sites More sharing options...
BlueCrow Posted September 23, 2021 Share Posted September 23, 2021 (edited) 10 hours ago, Waulnut said: eWheels update Anyone know what's the yellow goop on the board is for? And is it required to scrape off to disconnect the cables when doing a tire change? Edited September 23, 2021 by BlueCrow Quote Link to comment Share on other sites More sharing options...
mrelwood Posted September 23, 2021 Share Posted September 23, 2021 1 hour ago, BlueCrow said: Anyone know what's the yellow goop on the board is for? And is it required to scrape off to disconnect the cables when doing a tire change? It is one sort of glue to keep connectors and heavy capacitors from moving. It doesn’t need to be removed for tire change. 1 Quote Link to comment Share on other sites More sharing options...
lirva Posted September 23, 2021 Share Posted September 23, 2021 My V12 is waiting for new display assembly. 1 Quote Link to comment Share on other sites More sharing options...
Richardo Posted September 23, 2021 Share Posted September 23, 2021 Any guesses as to how long until ewheels customers in this batch receive their wheels? My estimate: between 2 and 4 weeks for container to sail to USA Add 1 week of container ship delay due to jammed ports. 270 wheels to ship, if they work 8 hour days and do 6 an hour thats 5 days of shipping 2-5 days for fedex so maybe early November? or, optimistically, late October like eWheels has predicted. Quote Link to comment Share on other sites More sharing options...
Popular Post Jason McNeil Posted September 23, 2021 Popular Post Share Posted September 23, 2021 (edited) 38 minutes ago, Richardo said: Any guesses as to how long until ewheels customers in this batch receive their wheels? My estimate: between 2 and 4 weeks for container to sail to USA Add 1 week of container ship delay due to jammed ports. 270 wheels to ship, if they work 8 hour days and do 6 an hour thats 5 days of shipping 2-5 days for fedex so maybe early November? or, optimistically, late October like eWheels has predicted. Once the Vessel assignment has been made, we normally send out another update with this vessel tracking, this should be about a week from today. Sailing times are constant, once the boat starts moving @ 2 weeks to LA. The LA port has been a bad bottleneck recently, with 3 weeks for the last container to assign a bearthing space, there's hope that this backlog will ease up a bit, now that the port has [finally!] started 24hr operations. Our Fulfillment guys ought to be able to turnaround the container same day, adding the wristguards to boxes, doing a sanity completeness check & slapping on the label. End of the October is certainly a distinct possiblity. 18 hours ago, supercurio said: About the wiring re-arranged: is it on your unit specifically or all 270 units they checked? Sample size = 270, we had every Wheel checked... 10 hours ago, BlueCrow said: Anyone know what's the yellow goop on the board is for? And is it required to scrape off to disconnect the cables when doing a tire change? There was some evidence on the the earlier run that the heatsink was coming into contact with some wires. This procedure is intended to prevent this. Edited September 23, 2021 by Jason McNeil 11 Quote Link to comment Share on other sites More sharing options...
supercurio Posted September 23, 2021 Share Posted September 23, 2021 1 hour ago, Jason McNeil said: Sample size = 270, we had every Wheel checked... I can't be a customer, but thanks anyway Quote Link to comment Share on other sites More sharing options...
jmsjms Posted September 25, 2021 Share Posted September 25, 2021 Can the V-12 (after the phone activation) be used without bringing my phone while riding? Would I be able to turn it on without being asked for phone verification or passwords? I am just curious, because when I ride my current wheel I don't like to bring my phone. Quote Link to comment Share on other sites More sharing options...
supercurio Posted September 25, 2021 Share Posted September 25, 2021 3 hours ago, jmsjms said: Can the V-12 (after the phone activation) be used without bringing my phone while riding? Would I be able to turn it on without being asked for phone verification or passwords? I am just curious, because when I ride my current wheel I don't like to bring my phone. Yes absolutely, past the initial activation, a phone running the Inmotion app, EUC World or Darkness Bot is entirely optional. While it's recommended to use an app for additional alarms on some wheels, because their alarms are not sufficient (Sherman) or because their beeper is too quiet (older Gotway), it's not necessarily with a V12. Likewise, the V12 is the wheel which can be configured the most from its own touch screen interface. So in a way, it's the wheel depending the least on a phone app when riding! 2 Quote Link to comment Share on other sites More sharing options...
jmsjms Posted September 25, 2021 Share Posted September 25, 2021 Man, is that like a blueberry or dark cherry ice cream you're holding? I think I'm more interested in pre-ordering that one instead of the V-12. 1 Quote Link to comment Share on other sites More sharing options...
No1up Posted September 27, 2021 Share Posted September 27, 2021 Jason are spare parts available for possible failures? Future repairs? Quote Link to comment Share on other sites More sharing options...
Jason McNeil Posted September 27, 2021 Share Posted September 27, 2021 35 minutes ago, No1up said: Jason are spare parts available for possible failures? Future repairs? Yes, they've been ordered, but IM have never been terribly great at planning parts capacity for the early model shipments—of course ever V12 will be perfect & not break down 2 Quote Link to comment Share on other sites More sharing options...
No1up Posted September 27, 2021 Share Posted September 27, 2021 I want to pre order it... again but I'd hate for it to break down and have to wait months to get it rolling again. 😢 Quote Link to comment Share on other sites More sharing options...
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