Ever notice there's no bad reviews about any of the EUCs on ewheels?

[Guest d0n]

Just now, OldFartRides said:

Troll much ?

I could say the same zz top. 

 

[WilliamG]

Hi, William from eWheels here. We don't remove any negative reviews. This 16S was not purchased directly from us, and therefore as part of the review program's terms - are not published (as you can see - it's marked "unverified" in the original image). We have zero control over this. This is to ensure a company isn't trolled with negative reviews of products not bought from them. We were then accused of withholding negative reviews (we don't - we have some, as all companies do), and then abused with words I will not type on the forum. 

We then offered to refund the customer for his Sherman preorder if he did not like our practices, and he agreed. Since then, he's been threatening and abusive toward us. Quite unfortunate all round. We stand by everything we said, and if the customer would like to provide the email correspondence (we won't, for privacy reasons), we have nothing to hide. 

Thanks, all. 

 

 

Edited July 30, 2021 by WilliamG

[.....]

cmon guys, can we try to lighten up just a little here? No need for attacking each other over something so simple. It seems like people are getting a little emotional on both sides of this.  Most everyone here has an opinion and up until recent postings, it was all being handled in a seomwhat civil manner. I say we all just step back for a few moments, go visit the 'bad image for euc thread for some comic relief' and move along? Yeah, Im freaking nobody, but I think the issue here has been aired, and the only thing left is to derail this thread, or watch decent people start slinging crap to serve no purpose. CMon everyone, lets sing  kumbuyah or however its spelled. I do like witnessing a train wreck, but i fear there aint even a train on these tracks anymore...

DId someone mention barBque, beer and live music? Well, they should have!

[Rich Sam]

I can see both sides of this argument.  You buy a class of wheel that has all the properties of that class of wheel is supposed to be like.  Everything you said is a valid point of view from the perspective of what that wheel is.   However, is it the Philips head screwdriver's fault it isn't a Flathead screwdriver?  Each class of wheel has its own properties and for the class of wheel it belongs to, it strikes a cord with folks because that wheel is endearing to the community that had\has it.  For what the wheel is, and was designed to be, I feel it rates higher than 2 stars. 

[Mike Roe]

3 hours ago, d0n said:

I'm the buyer. I'm the guy about to shell out $3700 + tax and shipping for a toy from a company that doesn't have the integrity to post a single bad review. And I have the bad attitude? Seriously? 

They're making 200%+ profit on a Vsherman off us saps. They need to work for that money. I don't need to work to give it to them. I don't NEED an euc. They NEED sales to stay afloat. The buyer is always right. F*ck ewheels. I'm out. Gonna go ride my shitty 16s!   

Too bad, ewheels is one of the best. 

 

[Menace]

I can sort of see both sides, but I must say that I think Ewheels is in the right here. The 16s wasn't bought from them, not to mention the complaints were kind of unfounded; you can't really ask a 16s to be an 18xl, but I can sort of understand that it could be mistaken for censorship. As for there not being many bad reviews on the site, I think that has to with the level of customer satisfaction rather than the censorship of reviews (I looked and not all reviews are 5 stars). Ewheels has been incredibly responsive and helpful to me, they've helped me with all the problems I ran into over the past 2 years. As far as making 200% profits, just no. I'm sure they make some profit, but after everything (salaries, bills, customer service costs, etc.) is subtracted it certainly isn't 200%. The Sherman is so expensive because of the batteries and their rising prices. Anyways, it's a shame that this all unfolded this way.

If you're reading this Ewheels, keep up the great work; your customer service seems to have gotten you quite a few loyal customers, myself included.

 

P.S. They don't charge shipping or taxes on the wheels. I, having bought my wheels there, even got the shipping refunded when I bought a new tire. I don't know if that's something you can expect, but it's been a pleasant surprise every time I've had to replace a tire.

[CarlW]

4 hours ago, d0n said:

I'm the buyer. I'm the guy about to shell out $3700 + tax and shipping for a toy from a company that doesn't have the integrity to post a single bad review. And I have the bad attitude? Seriously? 

Yes without a doubt, 100 percent you have the bad attitude there dOn.   Change my mind by posting the correspondence between you an Ewheels and demonstrate how you have been so wronged to say....

 

4 hours ago, d0n said:

F*ck ewheels.

 

4 hours ago, d0n said:

And for the record my review was not "posted".  If you'd bother to read the thread before posting you'd have known that. 

I am perfectly capable of reading and comprehending.  I read the entire thread and see you are throwing a hissy fit because a private company did not allow you to post about a product that you did not buy from them.  Their policy seems reasonable to me.  It is their website and they can post whatever they want on it.  So post your "review" on this forum or any other internet resource and step down off your high horse.  Your not obligated to do business with them, but why be so unnecessarily disagreeable about the whole thing?         

4 hours ago, d0n said:

They NEED sales to stay afloat. The buyer is always right.

I'm sure Ewheels is wondering how they will ever recover from the devastating financial blow after you kicked them to the curb.  "The buyer is always right" is just a saying.  Many in business feel very confident in walking away from such a customer without a bit of remorse.  My guess is Ewheels is pleased that they will never have to deal with you again.  When your business model is high demand for a product in short supply there is absolutely no reason to put up with an abusive and threatening customer.       

[Ben Hatfield]

imo that website has a lot of issues - reviews?  not really one of them

that website needed re-design the second it was originally published.  now?  it's kinda a disgrace

[mrelwood]

12 hours ago, d0n said:

The 16s did come from ewheels.

But you aren’t their customer when it comes to this specific 16S. Their website is a business suite of a shop. To me it’s obvious that it’s not intended to be an open forum for reviews from anybody.

 

12 hours ago, d0n said:

I'm betting her review of the "learners wheel" might not be so positive either?

Nothing suggests that she wasn’t satisfied with the quality or performance of the product. She simply learned that riding is hard and requires more commitment than she had to spare. She’s probably smart enough to realize that the product was not at fault.

12 hours ago, d0n said:

I didn't have a "bad experience".

A two star review does sound like a moderately bad experience.

12 hours ago, d0n said:

I'm just saying that there are much better & safer euc's to learn on and start off with. A $1250, 16s that you might outgrow in 2 weeks isn't really money well spent IMHO.

The 16S was my second EUC. I was stunned and mesmerized by the stability, speed, and the overall user experience. If I wrote a review here in 2017, it was surely a glowing one. I rode 9000km in a year with the 16S before getting a different wheel.

Calling the 16S twitchy is not correct. Everyone’s first experience on a wheel is twitchy. It’s a freaking unicycle! The 16S also isn’t particularly slow for its size either. And for $1250 it is only a bad investment if it’s the wrong product for your needs. As a product it’s one of the best in it’s class.

7 hours ago, d0n said:

Carl, I didn't even know EUC's existed before buying this.

So you definitely didn’t do your homework before diving in. No wonder you bought an unsuitable product. If you had been an eWheels customer, they could’ve helped you in choosing a product better suited to your needs and expectations.

 

7 hours ago, d0n said:

The 16s is supposed to be a great learner wheel according to the 29 five star reviews on ewheels.

It sounds like you don’t yet realize that you might lack the experience and expertise to evaluate what properties make a good wheel, starter or not.

[RockyTop]

@OldFartRides I had never zoomed in on the picture. Nice beard! I know a few legions with that beard style. 

[OldFartRides]

If I had a nickle for every time someone called me ZZ Top, I’d be at least tree- fiddy richer.

Edited July 30, 2021 by OldFartRides

[winterwheel]

15 hours ago, d0n said:

I don't want to buy from a company that has integrity issues. 

My guess is that they're equally happy not to have you as a customer.

[The Brahan Seer]

To put a spanner in the works it was Wrong Ways initial scathing review of the S18 on youtube that made me think, that is the wheel I want!

[RockyTop]

11 hours ago, Menace said:

I can sort of see both sides, but I must say that I think Ewheels is in the right here. The 16s wasn't bought from them, not to mention the complaints were kind of unfounded; you can't really ask a 16s to be an 18xl, but I can sort of understand that it could be mistaken for censorship. As for there not being many bad reviews on the site, I think that has to with the level of customer satisfaction rather than the censorship of reviews (I looked and not all reviews are 5 stars). Ewheels has been incredibly responsive and helpful to me, they've helped me with all the problems I ran into over the past 2 years. As far as making 200% profits, just no. I'm sure they make some profit, but after everything (salaries, bills, customer service costs, etc.) is subtracted it certainly isn't 200%. The Sherman is so expensive because of the batteries and their rising prices. Anyways, it's a shame that this all unfolded this way.

If you're reading this Ewheels, keep up the great work; your customer service seems to have gotten you quite a few loyal customers, myself included.

 

P.S. They don't charge shipping or taxes on the wheels. I, having bought my wheels there, even got the shipping refunded when I bought a new tire. I don't know if that's something you can expect, but it's been a pleasant surprise every time I've had to replace a tire.

My wife has always said that everyone should have to work in retail for a few years. It will change your perspective for sure. It might even be a good punishment for some people. 

[AtlasP]

[ignore]

Edited July 30, 2021 by AtlasP

[Guest d0n]

21 hours ago, WilliamG said:

Since then, he's been threatening and abusive toward us. Quite unfortunate all round. We stand by everything we said, and if the customer would like to provide the email correspondence (we won't, for privacy reasons), we have nothing to hide. 

Yes please provide them. Show everyone how I've threatened you and been abusive. I didn't threaten you. I simply called you a DICK because you are. Others here have told me the same thing about you william. They say jason is fine to deal with but youre not. You acted as if I owed you something for not overcharging me for the supposed extra cost of the now, more expensive batteries. You didn't buy me off with that. I don't owe you anything for not overcharging me. If I want to leave a truthful review about the 16s that was bought from ewheels, I can and will do that. If you won't post it, I'll leave it somewhere else that people will see it. 

There's no way in the world that your review process automatically kicks out reviews from people who didn't buy the EUC directly from ewheels. No way. You're saying your review process has artificial intelligence!? LOL  I was not asked if I purchased it at ewheels. Admit it... you simply moderate ALL reviews and if they're not favorable to the products you sell, you don't add them to the site. That's why there's not a single bad review and you only have a few reviews for each euc. You claim the 16s is your best selling euc but you only have 29 reviews for it? Hmmm. Not posting ALL reviews is very disingenuous and a disservice to the euc community. It is selfserving to your pocketbooks. I get it. 

Please post all of our emails. If you don't, I will. 

By the way, I just paid in full for a v12 from chicway today. 

 

Edited July 30, 2021 by d0n

[Guest d0n]

17 hours ago, Menace said:

As for there not being many bad reviews on the site

there arent' ANY bad reviews on the site. Not 1. 

[Guest d0n]

6 hours ago, winterwheel said:

My guess is that they're equally happy not to have you as a customer.

chicway likes my money.  

[Schmudel]

Does anyone else find this thread very exhausting? Can’t you just let it go?

Short of insulting each other this does not seem to go anywhere. A few weeks from now the complaints about Chickway will start.

By the way I agree with you guys, the KS16S is a great wheel for its target audience.

 

 

[mrelwood]

9 minutes ago, d0n said:

chicway likes my money.  

Ouch. They sure do. You know what else they like? To ship shattered wheels, decline any warranty services and spare parts, take 6 months to process a refund, and quite ironically, they sometimes like to talk to the customer pretty much the exact same way you talk here.

Are you aware that you just turned away from the shop that is the closest real life equivalent of “customer is always right”, and turned for the polar opposite? I’m pretty sure you didn’t, since I get a feeling that you didn’t read on Chickway experiences before making an order.

[Guest d0n]

8 minutes ago, Schmudel said:

Can’t you just let it go?

Actually no I can't. I'm not going to sit by idly and let william from ewheels say I threatened him and abused him. That's wrong just like them only posting 4 and 5 star reviews. 

[Guest d0n]

On Thu, Jul 29, 2021 at 12:40 PM William <sales@ewheels.com> wrote:

Don,

 

There's an implication if you leave a product review on our site that said product came from us, - I'm sure you understand. This causes problems, as in this case - because often we have upgraded/improved versions of these Wheels (e.g. with better tires that we exclusively obtain for our products). If you wouldn't mind, please only leave reviews of products on our site that you actually received from us. 

 

Thanks, Don,

 

William

 

[mrelwood]

15 minutes ago, d0n said:

Actually no I can't. I'm not going to sit by idly and let william from ewheels say I threatened him and abused him. That's wrong just like them only posting 4 and 5 star reviews. 

You know what else is wrong?

- You calling anyone a DICK at this forum. Read the forum rules again.

- You making a review at a vendor’s site who you didn’t but the wheel from. As you showed, this was very politely explained to you by Ewheels in an email, yet you cling onto your own rules for where you should leave a review.

- You publishing a bad product review because you chose the wrong product, and/or because you struggled with learning to ride.

 

I suggest you cool down a few degrees before posting anything here. Us moderators have already given you a warning for inappropriate language, and the second is on the way, possibly accompanied with disciplinary actions. Show us you can behave.

Edited July 30, 2021 by mrelwood

[CarlW]

5 minutes ago, d0n said:

Please post all of our emails. If you don't, I will. 

Please do share all your email correspondence with Ewheels.  By your own admission signs currently point to you being the ....  Always blaming others and taking no responsibility for your own poor behavior and decision making seems like the very definition of a bad attitude.

Let us know about the service and long term support you end up getting from Chicway.  It is as if you again fail to do any research on the company you are bragging about giving your money too.  Just 2 weeks back kitemi gave everyone a heads up on the level of service he got Chicway and how he was out $1600 after months of seeking a resolution.   

Where is your 2 star review on the 16s on the Chicway site?  I don't see it.  I see Chicway customers reviewing the 16s post 9 five star reviews, and 1- 4 star review.  Is Chicway also deleting bad reviews and refusing to let you post your review?  Why is Chicway not being held to the same standards as Ewheels?       

    

[Treatz]

1 hour ago, d0n said:

I'm not going to sit by idly and let william from ewheels say I threatened him and abused him.

But everyone has to idly sit by and let you throw a tantrum because a group of people that are highly respected by this community (and for good reason) won’t publish your unfair review. 

E-wheels has a very long and strong track record for great service, transparency and honesty. You wanted us to take your side over a nothing issue.  You haven’t damaged their reputation in the slightest and the more you post the more it’s actually going up in my esteem. To endure your treatment of them earns them a medal. 

I’d say you sound like a nightmare customer, but you aren’t even their customer. That’s what’s so weird about all this. What did they do to you?  Sounds like you got a great deal at someone else’s loss, but that’s not good enough.

This entire thread is the story of one thing:  What happens when d0n doesn’t get his way.  A pattern, no doubt, that existed before this thread and will persist after.