Ever notice there's no bad reviews about any of the EUCs on ewheels?

[Guest d0n]

I actually left a 2 star review of the ks16s last night and was admonished by someone at ewheels via email this morning. The review wasn't about ewheels, it was specifically about the 16s. I think it's a terrible twitchy, unstable wheel. Yet, it's touted as a good euc to learn on. I think I bigger more stable wheel that a person won't outgrow in a few weeks or months is a better option. 

I had emailed them last night to ask about the sherman. Jason had mention this week he would be putting out an update but as ofwednesday, had not. This is the reply I rec'd this AM. with a photo of my review.... which they didn't even publish on the site. 

This irks me because now I realize that the EUC reviews on ewheels are just the positive ones. I love reading reviews both good and bad because they help me figure out if I want to buy something. 

Also, I had originally put a deposit on the inmotion V12 which also went up in price while we're patiently waiting  for shipment. Jason said he could move the deposit to the Vsherman and give me the early lock in price since I had the early price on the V12. That's fair. 

As far as me not buying it from ewheels, what does that matter about my thoughts on the 16S? The euc actually was bought from ehweels by the lady that I purchased it from. I have the shipping box with the info on it. Again, this review wasn't about ewheels. I'm amazed that they're so touchy about an honest review. 

 

They're being loaded up now.

 

Umm, I see you took the time to bash the 16S on our website, even though you didn't buy this from us, & we gave you the lower price on the Sherman. This really isn't very cool....  

Edited July 29, 2021 by d0n

[LanghamP]

Have you thought about removing all the negative parts of your review and resubmitting it to eWheels? Maybe then your review will get published.

[yoos]

14 minutes ago, LanghamP said:

removing all the negative parts of your review and resubmitting

This will probably fail because you cannot submit an empty review

[OldFartRides]

I take issue with your review as well Don. While you are certainly entitled to your opinion, your review is a little bashy. I learned on the 16s, and after around 240 miles and five months, I still like to ride my 16s sometimes. I have around three hundred miles on the s18. When I got used to it I thought I might neglect the humble little 16s, which I did for awhile, but when revisiting it, I decided nimble and twitchy is fun too. As to the speed part, we’ll, I guess some of us old farts got our go fasties out years ago. 
 

Yesterday I took the 16s out on the mtb trails to see just how poorly it would do, and had fun picking my way through stuff that   
I normally blaze through on the s18. 
 

Anyway, have fun going fast on your next larger faster wheel.  Pass the 16s on to someone else who’s dying to ride any old thing with one wheel.

Best,

[yoos]

@d0n To please all parties, you might reframe your experience as a 5-star review on the 18L and publish it as such.

[Tawpie]

I think that 'not favorable' reviews should be posted alongside fanboi gushing because the whole point of reviews is to give me a range of viewpoints on a product. At least that would be true in an ideal world, which of course, this is not. That said, you can point out your "It wasn't for me because of this" without implying that it's not worth anyone buying at all (this could be considered 'bashing' or at least 'unfair').

And it's crucial to remember and perhaps remind the review readers of the fact that every wheel has different riding characteristics that are appropriate in different situations for different riders. I really like the ability to really throw my 16X around... on trails. That same agility makes it downright dangerous trying to keep up with the VS/EXN/MP crew on the pavement. Not to mention it simply doesn't have the power. Likewise, the MTen is about as twitchy as it gets, it's almost unsuitable for riding at any speed on anything other than a well maintained paved bike path—yet the very thing that makes it unsafe on a regular street is what makes it ideal for putzing around in a parking lot. I absolutely emphatically don't recommend it for learning but plenty of people have cut their teeth (and ankles) on the little bugger so what do I really know anyway.

Neither wheel is worthy of saying "don't buy this" as a general statement... both however, have definitely earned "I really like this wheel for this, but it's not a good choice (at least for me) for doing that".

I think if you rewrote your assessment with a little less passion it would go over better.

Edited July 29, 2021 by Tawpie

[RockyTop]

I read the entire review twice. All I heard was, I don’t like beeps, I like bigger wheels Better, the headlight sucks and the speaker are not loud. 
I can tell you for sure that rudeness is different in different areas of the world. The  NYC people will tell you to your face what they don’t like and then leave positive feedback. Other parts of the word will tell you how great something is and leave negative or neutral feedback because they can picture something slightly better. 
 

I don’t think that negative reviews should be removed. I believe that the people reading the reviews should read them and understand what was not said. This person does not like this wheel and is trying to list all the things wrong with it.  Nothing said about the wheel not functioning properly. Nothing said about not performing properly. Just light sucks and speaking not loud. Both true enough. 

Edited July 29, 2021 by RockyTop

[winterwheel]

16S is a perfectly fine wheel, it was my main wheel for a few months, I've taught lots of people on them.

It absolutely isn't a terrible, twitchy, unstable etc wheel. Its plenty fast enough for casual city cruising. 

I can see why a vendor wouldn't publish a review that included such egregious misrepresentations of an item from their product line.

[Toad]

As a shopper, I value informative, factual reviews that rate things relative to other stuff within an obvious category, making finer distinctions than the shop's own copy. When wheel sizes are clearly advertised, a rating that clobbers a 16-inch wheel because it is not an 18-inch wheel is not helpful. And if we may put ourselves for a moment in the shoes of the small business: a shop with an online presence surely receives dozens of reviews every day that are written by emotionally imbalanced Perl scripts, or worse, which will be of no help to customers. Of course the shop will moderate the reviews. Theoretically, I would hope the shop would air all legitimate reviews, but I am puzzled about how to verify this:  how could there be horrible reviews of products sold by a well-curated shop with stellar customer service?

[sidderke]

To be honest, I also understand why a shop doesn't like it that you leave a bad review of something you didn't buy with them. 

They can not 'react', they don't have any responsibility about your experience, they cannot check with you, ... It can SEEM for people that if you leave a bad review about a EUC on a shop, that the shop advised you the wrong one, or a bad one, or ... And if that all happened, when you bought it at that shop, you have a right to complain. Now... Well. I understand your viewpoint, and I don't have a horse in this race (I don't have experience with a 16s nor with ewheels), but I definitely understand they are not happy about this as a business and I do think they have the right not to like that. I don't think it has anything to do with censoring bad reviews... It feels more about manners. 

Edited July 29, 2021 by sidderke

[.....]

I bought a little 14 from KS as my second wheel. It was horribly difficult for me to ride so I sent it back. Ffwd a year of riding an 18L and I got a tiny mten. It was then that I realized the failing of the 14 wasnt the wheel, it was the rider. Tbh, after getting an mten, I felt badly for returning the 14 wheel, as the poor seller may have last a few $$ and it was from ignorance on my part.

Its YOUR review, so I dont think it need be censored so much. Everyone is entitled to their opinion, nothing wrong with your opinion either. I have left a review of the 18L and I didnt buy it from e-wheels. I like used wheels AND enjoy saving money. Half my wheels sitting here were bought used. It didnt occurr to me that it is poor form to leave a review of a wheel I didnt buy from them. I assumed the reviews were about the wheels, more than the service? Being a favorable review tho, it didnt seem to ruffle any feathers or get negative attention. Fwiw, I have always gotten good service from e-wheels, but that doesnt mean everyone has.

I have been of the mentaility that the bigger 18 IS a better learner. However, I let someone try my mten and he was figuring it out in less than 10 minutes. I also hear from members that teach riders, they have good luck from using the small mten to teach. So it seems I'm mistaken or its a matter of different strokes for different folks.

@Tawpie You're nuts. I love taking my mten thru grassy fields and rocky roads. Pedals hitting the ground, having to carfully pick your line and beating the little mten to a pulp is one of the finer things in life. I mean, wahts the fun in offraoding a wheel that can take is so easily? You want fun, ride an mten thru loose gravel/rock and see if you can jump off in time to not fall, when the little guy digs a hole instead of moving. FUn times...

Edited July 29, 2021 by ShanesPlanet

[Rehab1]

Wow…I shattered my humerus after hitting a pothole on a wheel purchased from Jason. It twitched and became unstable before tossing me. Shame on Ewheels. 

Edited July 29, 2021 by Rehab1

[The Brahan Seer]

One of the reasons why smaller wheels are considered good to learn on is because they are twitchy; learn on one and you will find riding anything else easier.

My only wheel is an S18 but I have been fortunate to try a MCM5 V2, a very different beast, took me a few goes to get the hang of it, whilst the owner jumped on my S18 no bother at all.  I love the twitchiness and its characteristics. Ultimately what I say and write tells you more about me than anything that I am actually saying. This is also true of your review.  So it wasn't about the 16S it was about your experiences of it, two different things. Why did you feel compelled to leave a 2 star review? Because you don't want other people to feel how you do. The problem is we are all different and all think and experience things in different ways so it can come across a little unfair. But it sounds like your motivation was in the right place, if i'm reading the situation correctly. Anyway I hope you find the wheel you are looking for. 

[Treatz]

He didn’t like the wheel, so it’s Ewheels problem.  He didn’t like Ewheels’ response, so he tried to make it our problem. What if he doesn’t like our responses?

[.....]

8 minutes ago, The Brahan Seer said:

One of the reasons why smaller wheels are considered good to learn on is because they are twitchy; learn on one and you will find riding anything else easier.

My only wheel is an S18 but I have been fortunate to try a MCM5 V2, a very different beast, took me a few goes to get the hang of it, whilst the owner jumped on my S18 no bother at all.  I love the twitchiness and its characteristics. Ultimately what I say and write tells you more about me than anything that I am actually saying. This is also true of your review.  So it wasn't about the 16S it was about your experiences of it, two different things. Why did you feel compelled to leave a 2 star review? Because you don't want other people to feel how you do. The problem is we are all different and all think and experience things in different ways so it can come across a little unfair. But it sounds like your motivation was in the right place, if i'm reading the situation correctly. Anyway I hope you find the wheel you are looking for. 

hit the nail on the head.  Aside from the 2 stars, I think his review was sound. I read it and immediately understood what don was experiencing. We all communicate in slightly different ways. I think his review is fine, and it was typed in truth. His complaints were valid and come from HIS perspective. As with ANY information we read online, one must comb thru it and try to understand what the person means from THEIR point of view.

@Treatz if someone doesnt like my responses, I could care less. Their problem, not mine.  Besides, dislike of my chatter may actually be a sign of intelligence.

Edited July 29, 2021 by ShanesPlanet

[Guest d0n]

2 hours ago, Tawpie said:

That same agility makes it downright dangerous trying to keep up with the VS/EXN/MP crew on the pavement.

This but not even trying to keep up with anybody... just dangerously agile (twitchy) on the pavement period.  

[Mike Roe]

You didn’t buy the wheel from them, somebody else did. You can’t leave two reviews for the same wheel.  Not rocket science.
 

     Its rider error on the twitchy part, I’m 250 and put 2000km on it, smooth as butter.    The beeps can suck, but if your hitting the beeps all the time, it’s time to get a faster wheel. Respect the beeps! 
 

    The wheel is good bang for your buck, but your right, it doesn’t even compare with a 16x, or 18xl.  

[jimjam.nyc]

The problem with leaving a negative a review like this on ewheels site. Is that you didnt purchase the wheel there.. 

 If you did purchase it there and spoke to them first about what you were looking for, you probably would have been given advice against that wheel. The argument can be made that you would have nothing negative to say about the wheel then.

While i don't agree with removing negative reviews.. I do agree with why this one isn't published. I see nothing wrong with ewheels only wanting verified purchasers reviewing the wheels they bought from their site. They have no control over who you bought the wheel from, what condition it was in, and the reasons why you had a bad experience. 

 

 

Edited July 29, 2021 by jimjam.nyc

[Guest d0n]

The review doesn't matter anyway since it doesn't appear to be posted on ewheels. If I'm a newbie EUC buyer and have never ridden a wheel, I want to know that a larger wheel might be more stable and easier to learn on AND since it has a higher top speed, I might have to upgrade less... saving me money in the long run. That's really what my review was about. I saw the 29 glowing 5 star reviews and after reading many, I felt differently than the reviewers so I took the time out of my day to post my thoughts after riding the wheel for 150+ miles so other potential buyers might have a different perspective. That review and who knows how many other less than 5 star reviews were moderated out and won't be seen. 

This has nothing to do with ewheels service. Jason has been awesome with my wishy-washy-ness between the V12 and the sherman and my deposits. He's accommodated me more than expected. He's always answered my emails personally which is rare in this day and age. When I left the 16s review, I had no idea that it might piss off ewheels like it seems to have. It was simply a review of the wheel. Not of ewheels or anyone there. 

Edited July 29, 2021 by d0n

[Guest d0n]

17 minutes ago, jimjam.nyc said:

I see nothing wrong with ewheels only wanting verified purchasers reviewing the wheels they bought from their site. They have no control over who you bought the wheel from, what condition it was in, and the reasons why you had a bad experience. 

The 16s did come from ewheels. The woman who purchased it for $1350, tried to ride it 2 times in the carpeted hallway of her condo. Scared of hurting herself, she put it back in the box and sold it on CL. It had less than 1/2 mile on it. It was basically brand new, still in the original box with all paperwork. I'm betting her review of the "learners wheel" might not be so positive either?

I didn't have a "bad experience". I had a wonderful experience learning to ride. I'm just saying that there are much better & safer euc's to learn on and start off with. A $1250, 16s that you might outgrow in 2 weeks isn't really money well spent IMHO. 

I didn't tell people NOT to buy from ewheels in the reviews. I told them to spend MORE money and get a better wheel.  

Edited July 29, 2021 by d0n

[.....]

17 minutes ago, d0n said:

The review doesn't matter anyway since it doesn't appear to be posted on ewheels. If I'm a newbie EUC buyer and have never ridden a wheel, I want to know that a larger wheel might be more stable and easier to learn on AND since it has a higher top speed, I might have to upgrade less... saving me money in the long run. That's really what my review was about. I saw the 29 glowing 5 star reviews and after reading many, I felt differently than the reviewers so I took the time out of my day to post my thoughts after riding the wheel for 150+ miles so other potential buyers might have a different perspective. That and who knows how many other less than 5 star reviews were moderated out and won't be seen. 

This has nothing to do with ewheels service. Jason has been awesome with my wishy-washy-ness between the V12 and the sherman and my deposits. He's accommodated me more than expected. He's always answered my emails personally which is rare in this day and age. When I left the 16s review, I had no idea that it might piss off ewheels like it seems to have. It was simply a review of the wheel. Not of ewheels or anyone there. 

And this is exactly how it came across to me when I read it. I understand your displeasure, as censorship brings about kneejerk reactions from me as well. Im on the side of a twitchy wheel is horrid to LEARN on, but it seems I'm also in the minority here. We should all just have a beer and get over it. I think e-wheels is just trying VERY hard to stay atop the sales game and perhaps they didnt quite read into your review as I have. I doubt anyone meant any harm, and I am a little surprised it was taken so personally. Maybe it has just been a bad week out there. No excuse, but hell, things happen.

I like you, I like e-wheels. Your review does shine some light on the fact that a smaller wheel isnt always the best option. Of course, sometimes it just may be the best option. IN the end, its YOUR review and YOUR opinion. You have every right to both.

Perhaps you could  shoot off a friendly email to make sure e-wheels understands your intent with the review. It may just be a simple case of misunderstanding. I'd imagine neither you nor them, want to sour a relationship that has seemingly been beneficial for both in the past. It does kind of hit a nerve for me that attention was brought to the fact you got a discount. Im sorry, but a discount on a wheel doesnt mean you need modify your feelings and it damn sure doesnt mean you have to overlook something you otherwise wouldnt. Each transaction is its own entity. Again, I like the both of you, so I really only hope that everyone can just be happy. Or at least be happy that you arent. 

Edited July 29, 2021 by ShanesPlanet

[jimjam.nyc]

5 minutes ago, d0n said:

The 16s did come from ewheels. The woman who purchased it rode it 2 times in the carpeted hallway of her condo and put it back in the box and sold it on CL. It had less than 1/2 mile on it. It was basically brand new, still in the original box with all paperwork. I'm betting her review of the "learners wheel" might not be so positive either?

I didn't have a "bad experience". I had a wonderful experience learning to ride. I'm just saying that there are much better & safer euc's to learn on and start off with. A $1250, 16s that you might outgrow in 2 weeks isn't really money well spent IMHO. 

I didn't tell people NOT to buy from ewheels in the reviews. I told them to spend MORE money and get a better wheel.  

I understand. and to be fair I see nothing wrong with your review at all. I just was stating why I get ewheels' point of view here.. While the wheel was purchased there, you aren't the verified buyer. 

Now I dont know if they remove all negative reviews or not, but I just get why they wouldnt want to publish a review from someone who didnt purchase that specific product from them directly! 

 

EDIT: i also get your point in the review of why you gave it a bit of negative review! 

Edited July 29, 2021 by jimjam.nyc

[Guest d0n]

9 minutes ago, jimjam.nyc said:

Now I dont know if they remove all negative reviews or not

I wouldn't have thought they did... I wouldn't think that ANY business would BUT... go look at all the EUC reviews on their site. Mine isn't there. They're clearly only posting the really good reviews. The 16s is their best selling wheel (according to them) and only 29 people have reviewed it? Really? Just 29 people? But almost all 29 reviews are 5 stars. 

I think the EUC community would benefit from a review site where people couple read unbiased reviews. Is there such a place that I'm unaware of? 

Edited July 29, 2021 by d0n

[Tawpie]

6 minutes ago, d0n said:

I think the EUC community would benefit from a review site where people couple read unbiased reviews. Is there such a place that I'm unaware of? 

youtu.be?

[Tawpie]

9 minutes ago, d0n said:

I think the EUC community would benefit from a review site where people couple read unbiased reviews. Is there such a place that I'm unaware of? 

youtu.be?

 

 

 

no, wait. that's not it. definitely not it.

Edited July 29, 2021 by Tawpie