Can't change settings on used 16X

[Dan Cobar]

I bought a KS 16X today and had a nice ride.  I connected to the wheel with EUCworld, and I can see the speed and battery level, but I can't change any of the settings.

Anyone know what to do?

I should add that the seller removed this wheel from his apps.

If I had his  KS app login and PW, could I get access to the wheels settings?

Thanks,

Dan.

Edited March 28, 2021 by Dan Cobar

[Chriull]

7 hours ago, Dan Cobar said:

If I had his  KS app login and PW, could I get access to the wheels settings?,

Afaik there is no way to bind a ks wheel to an app or owner. So there is no way of releasing it.

Seems there was no bluetooth password, too (?do ks wheels allow setting passwords at all?) as you have a connection.

Could be your ks16x is a model for the chinese market? These have a p in the serial number. These wheel have very limited support by all apps ;(

[Dan Cobar]

1 hour ago, Chriull said:

Afaik there is no way to bind a ks wheel to an app or owner. So there is no way of releasing it.

Seems there was no bluetooth password, too (?do ks wheels allow setting passwords at all?) as you have a connection.

Could be your ks16x is a model for the chinese market? These have a p in the serial number. These wheel have very limited support by all apps ;(

No P in serial number.  Was originally purchased from Ewheels in USA.

Edited March 28, 2021 by Dan Cobar

[Dan Cobar]

We figured it out.  I went back to the seller and he connected with KS app, and reset password.  Now I can change settings with EUCworld app.

Edited March 28, 2021 by Dan Cobar

[Seba]

21 minutes ago, Dan Cobar said:

We figured it out.  I went back to the seller and he connected with KS app, and reset password.  Now I can change settings with EUCworld app.

Just in case someone will have similar problem - if your wheel is locked and you don't know password, but you know serial number, enter serial number when EUC World asks for password. You can then clear password from wheel settings by entering serial number again. This is why it's best to remove serial number stickers from pedals and keep it in a safe place for reference. More, there is also another sticker on the mainboard, so it's best to remove it as well.