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Hover-1 hoverboard

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We bought my daughter a hover-1 hoverboard. 220lb. Max capacity. We also bought the seat attachment. When she sits on it it makes a humming noise and it will not shut off with her sitting on it. My son has the exact one and his does not do this. We are on the 3rd hoverboard that does this. If we take the seat attachment off it works fine. What could the problem be?

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