Brendan "nog3" Halliday Posted January 17, 2021 Share Posted January 17, 2021 Hi folks, The other day before a group ride I tried changing a tour to public for everyone, and since then none of my tours have displayed against my account. On the app you could see that it was recording the tour (the entire trail was visible) but it seems like they've vanished once they get to the site. Is there anything I can do here to recover these? 2 Quote Link to comment Share on other sites More sharing options...
supercurio Posted January 18, 2021 Share Posted January 18, 2021 Hi @Brendan "nog3" Halliday, I thing I might be experiencing the same issue as you. None of my tours get synced online since January 11, and the button to share them in real-time doesn't appear either - a feature I rely on extensively (especially now to share that everything's fine despite the snowy/icy roads) I've tried to sign-out and sign back in, which fix the same issue a couple months back, without luck this time. In my case there's the problem can't be traced to any specific action, it just stopped working. I've been patient thinking @Seba would probably fix it on the backend but it's not happening after a week, so just like you: it's time to report it. 2 Quote Link to comment Share on other sites More sharing options...
Brendan "nog3" Halliday Posted January 18, 2021 Author Share Posted January 18, 2021 3 hours ago, supercurio said: Hi @Brendan "nog3" Halliday, I thing I might be experiencing the same issue as you. None of my tours get synced online since January 11, and the button to share them in real-time doesn't appear either - a feature I rely on extensively (especially now to share that everything's fine despite the snowy/icy roads) I've tried to sign-out and sign back in, which fix the same issue a couple months back, without luck this time. In my case there's the problem can't be traced to any specific action, it just stopped working. I've been patient thinking @Seba would probably fix it on the backend but it's not happening after a week, so just like you: it's time to report it. Interesting that you should say that, I was already on a tour before changing this setting and couldn't figure out why setting it to live didn't make it visible on my tours page or on the map. My last successful tour upload was 9 January so this may be a backend issue. 2 Quote Link to comment Share on other sites More sharing options...
..... Posted January 18, 2021 Share Posted January 18, 2021 Are you SURE gps was locked and working PRIOR to starting the tour? Ive noticed on mine, tours don't show up if i start them before gps starts stamping. Its been a while now, so i dont know if this still happens. Now and then a glitch on the site end has caused tours to go missing, it happens. No worries tho, @Seba will sort this out in short order or will inform us of what the issue may have been. Quote Link to comment Share on other sites More sharing options...
Brendan "nog3" Halliday Posted January 18, 2021 Author Share Posted January 18, 2021 35 minutes ago, ShanesPlanet said: Are you SURE gps was locked and working PRIOR to starting the tour? Ive noticed on mine, tours don't show up if i start them before gps starts stamping. Its been a while now, so i dont know if this still happens. Now and then a glitch on the site end has caused tours to go missing, it happens. No worries tho, @Seba will sort this out in short order or will inform us of what the issue may have been. On my EUC world app the previous tour is still drawn out on the map, and I have full google location history from during the tours, so it's not likely to be at the device end. 2 Quote Link to comment Share on other sites More sharing options...
Dreygun Posted January 18, 2021 Share Posted January 18, 2021 Same! Had 7 or so tours since the 11th. Logs show up on the site, but no tours showing. 1 Quote Link to comment Share on other sites More sharing options...
supercurio Posted January 18, 2021 Share Posted January 18, 2021 10 hours ago, ShanesPlanet said: Are you SURE gps was locked and working PRIOR to starting the tour? Ive noticed on mine, tours don't show up if i start them before gps starts stamping. Its been a while now, so i dont know if this still happens. Now and then a glitch on the site end has caused tours to go missing, it happens. No worries tho, @Seba will sort this out in short order or will inform us of what the issue may have been. What you describe here remind me of a separate issue that happens once in a while, where EUC World app only recorded data during the tour when the screen of the phone was on. I noticed a few times that, as the end tour had just a few GPS points before and after I pause recording to enter a store. Wheel data was mostly missing as well. In theory it is not possible to start recording a tour before the OS gets a GPS-based location fix - the button to start a tour should be greyed-out and disabled, but I thought the same as you there before, there might a flaw here as well triggered sometimes - and then the app is not in "Foreground mode" for the OS and doesn't get or record location or wheel data? The app was still connected to the wheel tho. On the tour upload issue, I wonder if anybody have their recent tour uploaded since January 11/12 or if only a few accounts are affected. Interesting @Dreygun that the logs are still uploaded tho! I'll be happy to help if possible @Seba 1 Quote Link to comment Share on other sites More sharing options...
Dreygun Posted January 18, 2021 Share Posted January 18, 2021 21 minutes ago, supercurio said: What you describe here remind me of a separate issue that happens once in a while, where EUC World app only recorded data during the tour when the screen of the phone was on. I noticed a few times that, as the end tour had just a few GPS points before and after I pause recording to enter a store. Wheel data was mostly missing as well. In theory it is not possible to start recording a tour before the OS gets a GPS-based location fix - the button to start a tour should be greyed-out and disabled, but I thought the same as you there before, there might a flaw here as well triggered sometimes - and then the app is not in "Foreground mode" for the OS and doesn't get or record location or wheel data? The app was still connected to the wheel tho. On the tour upload issue, I wonder if anybody have their recent tour uploaded since January 11/12 or if only a few accounts are affected. Interesting @Dreygun that the logs are still uploaded tho! I'll be happy to help if possible @Seba Also the map doesn't load on site from phone, but on computer it loads 1 Quote Link to comment Share on other sites More sharing options...
Rich Sam Posted January 18, 2021 Share Posted January 18, 2021 I have been having trouble with interactive map as well lately. When I inspect the map element JScript is logging this error Uncaught TypeError: tours is undefined updateMap https://euc.world/assets/js/ew.index.js:53 ewUnitChanged https://euc.world/assets/js/ew.index.js:161 setUnitTemp https://euc.world/assets/js/utils.js:55 <anonymous> https://euc.world/:103 jQuery 7 1 Quote Link to comment Share on other sites More sharing options...
Rich Sam Posted January 18, 2021 Share Posted January 18, 2021 last thing I did right before it stopped working... mucked with localization settings metric>imperial, meters>miles etc. 1 Quote Link to comment Share on other sites More sharing options...
Mantraguy Posted January 19, 2021 Share Posted January 19, 2021 Yup, same here - tours recorded fine on my devices but are not shown on euc.world. The logs are there, just not the tours. 1 Quote Link to comment Share on other sites More sharing options...
Popular Post Seba Posted January 19, 2021 Popular Post Share Posted January 19, 2021 I'm now recovering from Covid and my last days was just a nightmare. This is why EUC World 2.4 release planned for release in 1st half of January will be published this week. This new update will include some improvements that may fix your problems, but even if it wonn't, there will be issue reporting tool that will allow me to pinpoint the cause of this issue. So please be patient and if 2.4 won't resolve your issues, contact me directly at sebastian@euc.world 7 Quote Link to comment Share on other sites More sharing options...
Rich Sam Posted January 19, 2021 Share Posted January 19, 2021 3 minutes ago, Seba said: I'm now recovering from Covid and my last days was just a nightmare. This is why EUC World 2.4 release planned for release in 1st half of January will be published this week. This new update will include some improvements that may fix your problems, but even if it wonn't, there will be issue reporting tool that will allow me to pinpoint the cause of this issue. So please be patient and if 2.4 won't resolve your issues, contact me directly at sebastian@euc.world Thanks for the fantastic app! I'm new to unicycles as of 2 days ago and already I see it as a "Required" app to get the most of your wheel. 3 Quote Link to comment Share on other sites More sharing options...
Popular Post supercurio Posted January 19, 2021 Popular Post Share Posted January 19, 2021 Oh shit @Seba, I didn't know you got sick and I hope you'll recover well and fully. Please make sure to not over-strain yourself in case you get a lingering fatigue even after recovery. Looking forward to the new release - when it'll come. I'll report if the tours are uploaded with the updated app then. 4 Quote Link to comment Share on other sites More sharing options...
Popular Post Unventor Posted January 19, 2021 Popular Post Share Posted January 19, 2021 Thank you for the update. I hope you get well soon. And if you need help with some things just ask we will try to cover best way possible while you recover. I can't express how glad I am to hear from you again since it was quite the past few days. Also I hope the rest of your family cope with the situation and come out on the other side safely. 🙏 5 Quote Link to comment Share on other sites More sharing options...
Popular Post Mantraguy Posted January 19, 2021 Popular Post Share Posted January 19, 2021 These are such minor issues - please concentrate on your health and recovery. You've done so much for this community, take a break and get well soon! 5 Quote Link to comment Share on other sites More sharing options...
Popular Post Halig Posted January 19, 2021 Popular Post Share Posted January 19, 2021 2 hours ago, Seba said: I'm now recovering from Covid ... We send you all the strength and good wishes in the form of those little bits that we receive from you every day that we use your work done with enthusiasm. Much encouragement and a big hug 4 Quote Link to comment Share on other sites More sharing options...
stephen Posted January 20, 2021 Share Posted January 20, 2021 Hope you recover quick👍 3 Quote Link to comment Share on other sites More sharing options...
Seba Posted January 21, 2021 Share Posted January 21, 2021 On 1/18/2021 at 6:09 PM, Rich Sam said: I have been having trouble with interactive map as well lately. When I inspect the map element JScript is logging this error Uncaught TypeError: tours is undefined updateMap https://euc.world/assets/js/ew.index.js:53 ewUnitChanged https://euc.world/assets/js/ew.index.js:161 setUnitTemp https://euc.world/assets/js/utils.js:55 <anonymous> https://euc.world/:103 jQuery 7 This issue should be solved now. You may need to "hard refresh" EUC World website (or clear browser cache), so browser won't use old JavaScript code. 3 Quote Link to comment Share on other sites More sharing options...
Rich Sam Posted January 21, 2021 Share Posted January 21, 2021 7 hours ago, Seba said: This issue should be solved now. You may need to "hard refresh" EUC World website (or clear browser cache), so browser won't use old JavaScript code. Sadly still getting on PC on firefox. I zapped all cookies and site data. It does work on mobile device however. Quote Link to comment Share on other sites More sharing options...
Halig Posted January 21, 2021 Share Posted January 21, 2021 In my case, continue without uploading the tours from 11th january, neither the computer nor the mobile. I have cleared cache and try in Chrome and Firefox. I have restarted the app and it rolls and I have done login and relogin. I see, from the latest tours published, that there are people who do work for them. I dont' know what else can try Quote Link to comment Share on other sites More sharing options...
Seba Posted January 21, 2021 Share Posted January 21, 2021 2 minutes ago, Halig said: In my case, continue without uploading the tours from 11th january, neither the computer nor the mobile. I have cleared cache and try in Chrome and Firefox. I have restarted the app and it rolls and I have done login and relogin. I see, from the latest tours published, that there are people who do work for them. I dont' know what else can try Have you already updated to 2.4.0? Quote Link to comment Share on other sites More sharing options...
Halig Posted January 21, 2021 Share Posted January 21, 2021 As an idea, I have not seen the "Share" button on the Tours screen of the app for days. I have gone through all the options and I don't see what may be wrong or disabled. Everything has been working perfectly for me for many months. 3 minutes ago, Seba said: Have you already updated to 2.4.0? Yes. The same thing happened in the previous version (from day 11) Quote Link to comment Share on other sites More sharing options...
Seba Posted January 21, 2021 Share Posted January 21, 2021 1 minute ago, Halig said: As an idea, I have not seen the "Share" button on the Tours screen of the app for days. Because for some reason your app cannot connect EUC World server. Sharing ID is assigned by the server, the first time app send new tour data. 2 minutes ago, Halig said: Yes. The same thing happened in the previous version (from day 11) So please use "Report issue" option. I hope this should help me investigate this problem. Quote Link to comment Share on other sites More sharing options...
Seba Posted January 21, 2021 Share Posted January 21, 2021 1 hour ago, Rich Sam said: Sadly still getting on PC on firefox. I zapped all cookies and site data. It does work on mobile device however. Could you check it now? Quote Link to comment Share on other sites More sharing options...
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