Stadler Posted September 9, 2020 Share Posted September 9, 2020 I am unable to unlock the motor after unboxing. Very frustrated. I have tried scanning pedal for app unlock, instructions provided by ewheels and the motor will. It not unlock. Anyone know the "trick" to doing it? Thanks in advance for your time Quote Link to comment Share on other sites More sharing options...
FinRider Posted September 9, 2020 Share Posted September 9, 2020 (edited) Did you use the official kingsong app? Edited September 9, 2020 by FinRider Quote Link to comment Share on other sites More sharing options...
Stadler Posted September 9, 2020 Author Share Posted September 9, 2020 I did. It says it connected but nothing happens. Still will not engage. Just beeps everytime I move it. Quote Link to comment Share on other sites More sharing options...
mrelwood Posted September 10, 2020 Share Posted September 10, 2020 41 minutes ago, Stadler said: I did. It says it connected but nothing happens. Still will not engage. Just beeps everytime I move it. And you have tapped the lock symbol in the app? Quote Link to comment Share on other sites More sharing options...
Stadler Posted September 10, 2020 Author Share Posted September 10, 2020 Thanks to great customer service from eWheels, I was able to get wheel motor unlocked. Trick is to NOT use official KingSong app! Delete from Android phone completely. Use ONLY EUC World. Once connected to wheel via EUC world app, go to settings, wheel settings and toggle the "locked" off. Done. Yup that easy. This is for Android. I am unsure procedure for iOS. 2 Quote Link to comment Share on other sites More sharing options...
Stadler Posted September 10, 2020 Author Share Posted September 10, 2020 18 hours ago, mrelwood said: And you have tapped the lock symbol in the app? KS App never provided the unlock that I've seen on other videos. Never promoted me. Quote Link to comment Share on other sites More sharing options...
Meulebeest Posted September 12, 2020 Share Posted September 12, 2020 On 9/10/2020 at 3:06 AM, Stadler said: Thanks to great customer service from eWheels, I was able to get wheel motor unlocked. Trick is to NOT use official KingSong app! Delete from Android phone completely. Use ONLY EUC World. Once connected to wheel via EUC world app, go to settings, wheel settings and toggle the "locked" off. Done. Yup that easy. This is for Android. I am unsure procedure for iOS. Confirmed - easy to unlock in EUC World. Long live @Seba, again for the 15th time !!! 1 Quote Link to comment Share on other sites More sharing options...
eve Posted September 12, 2020 Share Posted September 12, 2020 On 9/10/2020 at 3:06 AM, Stadler said: Thanks to great customer service from eWheels, I was able to get wheel motor unlocked. Trick is to NOT use official KingSong app! Delete from Android phone completely. Use ONLY EUC World. Once connected to wheel via EUC world app, go to settings, wheel settings and toggle the "locked" off. Done. Yup that easy. This is for Android. I am unsure procedure for iOS. Same easy procedure. I didnt bother downloading KS app and just downloaded Darknessbot and unlock was easy. Quote Link to comment Share on other sites More sharing options...
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